{"product_page":[{"id":"32c6e7378308e2b530cfbe6656c6a735092759cb/pages/3000/0/1/0","site":"www.tormatic.de","typo3Context_stringS":"Production","siteHash":"32c6e7378308e2b530cfbe6656c6a735092759cb","domain_stringS":"www.tormatic.de","type":"pages","uid":3000,"pid":2548,"variantId":"e86b6d8cbe35e67c999b843d63364dcbea5c542b/pages/3000","typeNum":0,"created":"2024-08-23T14:10:05Z","changed":"2026-02-27T11:57:50Z","rootline":["0-2286/","1-2286/2466/","2-2286/2466/2548/","3-2286/2466/2548/3000/"],"access":["c:0"],"title":"BLACK 1200-II","titleExact":"BLACK 1200-II","subTitle":"","navTitle":"BLACK 1200-II","author":"","contentExact":"GARAGE DOOR OPERATOR BLACK 1200-II THE SOLUTION FOR MULTI-STOREY AND UNDERGROUND CAR PARKS Nothing beats performance. This operator model is also perfectly matched to all door types. The new and elegant black housing of the BLACK 1200-II has integrated LED strips for optimum illumination of the garage. The BLACK 1200-II is ideal for retrofitting other door makes. As the most powerful variant of the garage door openers, this opener is suitable for smaller underground car parks. It also has a high-speed function that allows a door to open in up to 50 % less time. YOUR BENEFITS AT A GLANCE Memory for 100 handheld transmitters Soft start and soft stop function Integrated automatic switch-off function reliably stops the door in the event of obstacles Electronically monitored anti-lift device to prevent prising open Programmable interior lighting (60-240 seconds) Directly connectable exterior lighting up to 500 W Manual quick release in the event of a power failure Quick and easy installation using standard door fittings for up-and-over and sectional doors DETAILS OF THE BLACK 1200-II EQUIPMENT DETAILS Menu-guided programming Programming is simple and convenient using three buttons and a clear 7-segment display. Thanks to the systematic menu navigation, no setting can be overlooked during programming. All settings are retained even in the event of a power failure. The operating status is always recognisable thanks to the transparent cover. Clear error coding allows faults to be analysed quickly and reliably if necessary. LED lighting and connections for accessories The drive element is equipped with modern, durable and energy-saving LED lighting. The connections for wired accessories are easily accessible and radio-controlled accessories can also be used. Furthermore, the Novoferm plug-on module can be used with a possible app. Running rail The guide rail has high deflection and torsional stability. The deflections are mounted on ball bearings. This ensures extremely quiet running. A maintenance-free toothed belt is pre-assembled in the track at the factory. THE MOST IMPORTANT DATA AT A GLANCE AT A GLANCE Suitable for up-and-over doors, sectional doors and custom solutions (up to 18m\u00b2) Garage door operator for underground parking garages with up to 50 parking spaces Clearly arranged 3-button programming Combinable with all rail systems by TORMATIC Automatic closing function is adjustable Rapid action function up to 24 cm/sec. Smooth running due to ramp function High-class Door-Select-Function Traffic light control A 800 III can be retrofitted THE SET Motor head BLACK 1200-II (1200 N) Fitting for up-and-over and sectional doors Radio closing edge 8,2 k\u03a9 / OSE wicket door contact Receiver module (pluggable) POWER \u0026 PERFORMANCE POWER \u0026 PERFORMANCE Push and pull force 1200 N Supply voltage 230 V / 50 Hz Operating current 2 A Power consumption at work 440 W Power consumption at rest \u003C 0,8 W Running speed 17-24 cm/Sek. Cycles 12 per hour / 15 per day Lighting 7 W LED Lighting phase during operation 60 sec., factory-set DETAILS Packaged dimensions (H/W/D) 40,0 / 30,9 / 15,8 cm Packaged weight 8,5 kg Safety systems Automatic force adjustment Max. running time Motor switch off after 90 sec. Blocking Detection of motor shut down Gear Self-locking worm-gear Quick release Possible Operating temperature (H/B/T) - 20\u00b0 C / + 60\u00b0 C FUNCTIONS FUNCTIONS Control unit Micro-processor controlled Soft Start / Soft Stop Automatic closing Control sequence 1st pulse = operator is running 2nd pulse = operator stops 3rd pulse = direction reversal Radio control 433 MHz 128-bit AES KeeLoq rolling code Multibit Llighting via 2nd channel Approx. 4 minutes Accouterment Adjustable lighting from 60 sec. to 4 min. or warning light Ventilation position High-class Door-Select-Function Automatic cut-out 10-step force limitation adjustable for both directions End-stop cut-out Microprocessor-controlled detection of running way system, feat. position control Protection category IP 20 Radio closing edge OSE, 8.2 k\u03a9,wicket door contact Accessories Hand-held transmitter BLACK Design 3-channel hand-held transmitter 433 MHz with KeeLoq exchangeable code AES Emergency release with profile half cylinder For double-leaf doors Overhead sectional doors and sectional doors Outdoor push-button DigiCode Premium 10 codes 433 MHz KeeLog exchangeable code with stainless steel bezel backlit made of UV-resistant material Light barrier LS 2-I 2-wire Range 8 m for indoor areas Indoor push-button DuoControl 2-channel, 433 MHz KeeLoq changeover code for controlling 2 drives or 1 drive and 1 outdoor light made of UV-resistant material Sectional door fitting For sectional doors with 360 - 565 mm slat height","teaser":"GARAGE DOOR OPERATOR BLACK 1200-II THE SOLUTION FOR MULTI-STOREY AND UNDERGROUND CAR PARKS Nothing beats performance. This operator model is also perfectly matched to all door types. The new and elegant black housing of the BLACK 1200-II has integrated LED strips for optimum illumination of the gara","url":"/en/our-products/garage-door-operators/black-1200-ii","keywords":["Sektionaltor","Sektionaltore","Garagen-Sektionaltor","Garagen-Sektionaltore","ISO 20","20 mm"],"novofermType_stringS":"product_page","_version_":1868138760686796800,"indexed":"2026-06-16T07:45:55Z","content":"GARAGE DOOR OPERATOR BLACK 1200-II THE SOLUTION FOR MULTI-STOREY AND UNDERGROUND CAR PARKS Nothing beats performance. This operator model is also perfectly matched to all door types. The new and elegant black housing of the BLACK 1200-II has integrated LED strips for optimum illumination of the garage. The BLACK 1200-II is ideal for retrofitting other door makes. As the most powerful variant of the garage door openers, this opener is suitable for smaller underground car parks. It also has a high-speed function that allows a door to open in up to 50 % less time. YOUR BENEFITS AT A GLANCE Memory for 100 handheld transmitters Soft start and soft stop function Integrated automatic switch-off function reliably stops the door in the event of obstacles Electronically monitored anti-lift device to prevent prising open Programmable interior lighting (60-240 seconds) Directly connectable exterior lighting up to 500 W Manual quick release in the event of a power failure Quick and easy installation using standard door fittings for up-and-over and sectional doors DETAILS OF THE BLACK 1200-II EQUIPMENT DETAILS Menu-guided programming Programming is simple and convenient using three buttons and a clear 7-segment display. Thanks to the systematic menu navigation, no setting can be overlooked during programming. All settings are retained even in the event of a power failure. The operating status is always recognisable thanks to the transparent cover. Clear error coding allows faults to be analysed quickly and reliably if necessary. LED lighting and connections for accessories The drive element is equipped with modern, durable and energy-saving LED lighting. The connections for wired accessories are easily accessible and radio-controlled accessories can also be used. Furthermore, the Novoferm plug-on module can be used with a possible app. Running rail The guide rail has high deflection and torsional stability. The deflections are mounted on ball bearings. This ensures extremely quiet running. A maintenance-free toothed belt is pre-assembled in the track at the factory. THE MOST IMPORTANT DATA AT A GLANCE AT A GLANCE Suitable for up-and-over doors, sectional doors and custom solutions (up to 18m\u00b2) Garage door operator for underground parking garages with up to 50 parking spaces Clearly arranged 3-button programming Combinable with all rail systems by TORMATIC Automatic closing function is adjustable Rapid action function up to 24 cm/sec. Smooth running due to ramp function High-class Door-Select-Function Traffic light control A 800 III can be retrofitted THE SET Motor head BLACK 1200-II (1200 N) Fitting for up-and-over and sectional doors Radio closing edge 8,2 k\u03a9 / OSE wicket door contact Receiver module (pluggable) POWER \u0026 PERFORMANCE POWER \u0026 PERFORMANCE Push and pull force 1200 N Supply voltage 230 V / 50 Hz Operating current 2 A Power consumption at work 440 W Power consumption at rest \u003C 0,8 W Running speed 17-24 cm/Sek. Cycles 12 per hour / 15 per day Lighting 7 W LED Lighting phase during operation 60 sec., factory-set DETAILS Packaged dimensions (H/W/D) 40,0 / 30,9 / 15,8 cm Packaged weight 8,5 kg Safety systems Automatic force adjustment Max. running time Motor switch off after 90 sec. Blocking Detection of motor shut down Gear Self-locking worm-gear Quick release Possible Operating temperature (H/B/T) - 20\u00b0 C / + 60\u00b0 C FUNCTIONS FUNCTIONS Control unit Micro-processor controlled Soft Start / Soft Stop Automatic closing Control sequence 1st pulse = operator is running 2nd pulse = operator stops 3rd pulse = direction reversal Radio control 433 MHz 128-bit AES KeeLoq rolling code Multibit Llighting via 2nd channel Approx. 4 minutes Accouterment Adjustable lighting from 60 sec. to 4 min. or warning light Ventilation position High-class Door-Select-Function Automatic cut-out 10-step force limitation adjustable for both directions End-stop cut-out Microprocessor-controlled detection of running way system, feat. position control Protection category IP 20 Radio closing edge OSE, 8.2 k\u03a9,wicket door contact Accessories Hand-held transmitter BLACK Design 3-channel hand-held transmitter 433 MHz with KeeLoq exchangeable code AES Emergency release with profile half cylinder For double-leaf doors Overhead sectional doors and sectional doors Outdoor push-button DigiCode Premium 10 codes 433 MHz KeeLog exchangeable code with stainless steel bezel backlit made of UV-resistant material Light barrier LS 2-I 2-wire Range 8 m for indoor areas Indoor push-button DuoControl 2-channel, 433 MHz KeeLoq changeover code for controlling 2 drives or 1 drive and 1 outdoor light made of UV-resistant material Sectional door fitting For sectional doors with 360 - 565 mm slat height","score":86.73743,"snippet":"and radio-controlled accessories can also be used. Furthermore, the \u003Cmark\u003ENovoferm\u003C/mark\u003E plug-on module can be u..."},{"id":"32c6e7378308e2b530cfbe6656c6a735092759cb/pages/2476/0/1/0","site":"www.tormatic.de","typo3Context_stringS":"Production","siteHash":"32c6e7378308e2b530cfbe6656c6a735092759cb","domain_stringS":"www.tormatic.de","type":"pages","uid":2476,"pid":2466,"variantId":"e86b6d8cbe35e67c999b843d63364dcbea5c542b/pages/2476","typeNum":0,"created":"2024-08-26T09:29:46Z","changed":"2026-01-12T15:41:45Z","rootline":["0-2286/","1-2286/2466/","2-2286/2466/2476/"],"access":["c:0"],"title":"Accessories","titleExact":"Accessories","subTitle":"","navTitle":"Accessories","author":"","content":"ACCESSORIES FOR OPERATORS Customised equipment also includes the right accessories. Because people have different needs and because the structural conditions of a garage or sliding door are not always the same, we offer a comprehensive range of accessories that you can use to equip our systems to suit your individual requirements. HANDHELD TRANSMITTERS AND REMOTE CONTROLS Hand-held transmitter BLACK Design 3-channel hand-held transmitter, 433 MHz, with KeeLoq exchangeable code, AES 128-bit encryption MAX 43-2 hand-held transmitter 2-channel hand-held transmitter, 433 MHz, KeeLoq exchangeable code Wall Holder Black Design Wall Holder MAX 43-2, MAX 43-4, MIX 43-2 All new hand-held transmitters and those already in the range are compatible with our new and existing operator models. PUSHBUTTONS, WIRELESS PUSHBUTTONS AND FINGERPRINT SCANNERS RADIO-BUTTON Outdoor push-button DigiCode Premium 10 codes, 433 MHz KeeLoq exchangeable code with stainless steel cover, backlit made of UV-resistant material Outdoor push-button DigiCode Professional 10 codes, 433 MHz KeeLoq exchangeable code with stainless steel cover, backlit made of UV-resistant material Indoor push-button DuoControl 2-channel, 433 MHz, KeeLoq changeover code for controlling 2 drives or 1 drive and 1 outdoor light made of UV-resistant material PUSH-BUTTON Indoor push-button SaveControl Start button, holiday switch, permanent light (on/off), 24 V connection on the operator, made of UV-resistant material Coding button MTB 3 signals, metal keypad, 230 V connection TRANSPONDER SET Transponder set 24-240 V, reader unit with coding switch 1x transponder card 1x transponder key KEY SWITCH Key switch KT 3 / 1 flush-mounted Flush-mounted 1-fold switching pulse (1 door) Key switch KT / 8 UP Flush-mounted 2-gang switching pulse (2 gates) Key switch KT 3 / 1 AP Surface-mounted 1-gang switching impulse (1 door) Key switch KT / 8 AP Surface-mounted 2-gang switching pulse (2 gates) SMARTHOME COMPONENTS Homematic IP Access Point Suitable for: BLACK 600 BLACK 800 BLACK 1000 BLACK 1200 Mediola Gateway Suitable for: BLACK 600 BLACK 800 BLACK 1000 BLACK 1200 Delta Dore TYDOM 1.0 Suitable for: BLACK 600 BLACK 800 BLACK 1000 BLACK 1200 Novoferm plug-in module for controlling an additional operator via the SmartHome partner app you have selected. Suitable for: BLACK 600 BLACK 800 BLACK 1000 BLACK 1200 SAFETY LIGHT BARRIERS PHOTOELECTRIC SENSORS Light barrier LS 5F / Extra 625 24 V DC, IP 54, range 8 m Suitable for: All drive models Light barrier LS 2-I 2-wire Range 8 m for indoor areas Retroreflective sensor RLK / Extra 628 24-240 V AC, 12-240 V DC, IP 54 Range 5 m Can only be used as a pulse generator EMERGENCY RELEASE, BATTERY VERSIONS AND SOLAR MODULE EMERGENCY RELEASE \u201cExtra 315\u201d emergency release With safety profile half cylinder Emergency release for up-and-over doors With 5 m internal cable length With round cylinder for double-leaf doors , Overhead sectional doors and sectional doors BATTERY VERSIONS / SOLAR MODULE Battery pack Nominal voltage 12 V DC, nominal capacity 15 Ah, service life 40 days with max. 4 openings per day and at a temperature of 20 \u00b0C, temperature range - 15 \u00b0 to + 45 \u00b0C, integrated charge controller for plug-in power supply unit. Additional accumulator for RUN 500 ACCU Solar module Output Pmax 10 Wp, open-circuit voltage 21.5 V, current at Pmax 0.5 A, dimensions 370 x 310 mm. For RUN 500 ACCU incl. mounting bracket Traffic Lights Signal light 24 V AC/DC or 230 V (LED) with bracket, flashing or steady light adjustable Colours: red, green, yellow Traffic light controller A 800 III With 10 m connection cable","contentExact":"ACCESSORIES FOR OPERATORS Customised equipment also includes the right accessories. Because people have different needs and because the structural conditions of a garage or sliding door are not always the same, we offer a comprehensive range of accessories that you can use to equip our systems to suit your individual requirements. HANDHELD TRANSMITTERS AND REMOTE CONTROLS Hand-held transmitter BLACK Design 3-channel hand-held transmitter, 433 MHz, with KeeLoq exchangeable code, AES 128-bit encryption MAX 43-2 hand-held transmitter 2-channel hand-held transmitter, 433 MHz, KeeLoq exchangeable code Wall Holder Black Design Wall Holder MAX 43-2, MAX 43-4, MIX 43-2 All new hand-held transmitters and those already in the range are compatible with our new and existing operator models. PUSHBUTTONS, WIRELESS PUSHBUTTONS AND FINGERPRINT SCANNERS RADIO-BUTTON Outdoor push-button DigiCode Premium 10 codes, 433 MHz KeeLoq exchangeable code with stainless steel cover, backlit made of UV-resistant material Outdoor push-button DigiCode Professional 10 codes, 433 MHz KeeLoq exchangeable code with stainless steel cover, backlit made of UV-resistant material Indoor push-button DuoControl 2-channel, 433 MHz, KeeLoq changeover code for controlling 2 drives or 1 drive and 1 outdoor light made of UV-resistant material PUSH-BUTTON Indoor push-button SaveControl Start button, holiday switch, permanent light (on/off), 24 V connection on the operator, made of UV-resistant material Coding button MTB 3 signals, metal keypad, 230 V connection TRANSPONDER SET Transponder set 24-240 V, reader unit with coding switch 1x transponder card 1x transponder key KEY SWITCH Key switch KT 3 / 1 flush-mounted Flush-mounted 1-fold switching pulse (1 door) Key switch KT / 8 UP Flush-mounted 2-gang switching pulse (2 gates) Key switch KT 3 / 1 AP Surface-mounted 1-gang switching impulse (1 door) Key switch KT / 8 AP Surface-mounted 2-gang switching pulse (2 gates) SMARTHOME COMPONENTS Homematic IP Access Point Suitable for: BLACK 600 BLACK 800 BLACK 1000 BLACK 1200 Mediola Gateway Suitable for: BLACK 600 BLACK 800 BLACK 1000 BLACK 1200 Delta Dore TYDOM 1.0 Suitable for: BLACK 600 BLACK 800 BLACK 1000 BLACK 1200 Novoferm plug-in module for controlling an additional operator via the SmartHome partner app you have selected. Suitable for: BLACK 600 BLACK 800 BLACK 1000 BLACK 1200 SAFETY LIGHT BARRIERS PHOTOELECTRIC SENSORS Light barrier LS 5F / Extra 625 24 V DC, IP 54, range 8 m Suitable for: All drive models Light barrier LS 2-I 2-wire Range 8 m for indoor areas Retroreflective sensor RLK / Extra 628 24-240 V AC, 12-240 V DC, IP 54 Range 5 m Can only be used as a pulse generator EMERGENCY RELEASE, BATTERY VERSIONS AND SOLAR MODULE EMERGENCY RELEASE \u201cExtra 315\u201d emergency release With safety profile half cylinder Emergency release for up-and-over doors With 5 m internal cable length With round cylinder for double-leaf doors , Overhead sectional doors and sectional doors BATTERY VERSIONS / SOLAR MODULE Battery pack Nominal voltage 12 V DC, nominal capacity 15 Ah, service life 40 days with max. 4 openings per day and at a temperature of 20 \u00b0C, temperature range - 15 \u00b0 to + 45 \u00b0C, integrated charge controller for plug-in power supply unit. Additional accumulator for RUN 500 ACCU Solar module Output Pmax 10 Wp, open-circuit voltage 21.5 V, current at Pmax 0.5 A, dimensions 370 x 310 mm. For RUN 500 ACCU incl. mounting bracket Traffic Lights Signal light 24 V AC/DC or 230 V (LED) with bracket, flashing or steady light adjustable Colours: red, green, yellow Traffic light controller A 800 III With 10 m connection cable","teaser":"ACCESSORIES FOR OPERATORS Customised equipment also includes the right accessories. Because people have different needs and because the structural conditions of a garage or sliding door are not always the same, we offer a comprehensive range of accessories that you can use to equip our systems to su","url":"/en/our-products/accessories","keywords":["Industrie","Industrietor","Industrietore"],"novofermType_stringS":"product_page","_version_":1868138819064168448,"indexed":"2026-06-16T07:46:51Z","score":86.47664,"snippet":"unit. Additional accumulator for \u003Cmark\u003ERUN\u003C/mark\u003E \u003Cmark\u003E500\u003C/mark\u003E ACCU Solar module Output Pmax 10 Wp, open-circuit voltage 2..."},{"id":"32c6e7378308e2b530cfbe6656c6a735092759cb/pages/2552/0/1/0","site":"www.tormatic.de","typo3Context_stringS":"Production","siteHash":"32c6e7378308e2b530cfbe6656c6a735092759cb","domain_stringS":"www.tormatic.de","type":"pages","uid":2552,"pid":2548,"variantId":"e86b6d8cbe35e67c999b843d63364dcbea5c542b/pages/2552","typeNum":0,"created":"2024-08-23T14:07:08Z","changed":"2025-09-03T11:43:07Z","rootline":["0-2286/","1-2286/2466/","2-2286/2466/2548/","3-2286/2466/2548/2552/"],"access":["c:0"],"title":"BLACK 600-II","titleExact":"BLACK 600-II","subTitle":"","navTitle":"BLACK 600-II","author":"","contentExact":"GARAGE DOOR OPERATOR BLACK 600-II THE SOLUTION FOR INDIVIDUAL GARAGES Sophisticated technology belongs in a modern housing. Trendy and stylish, the BLACK 600-II is the professional operator system for sectional and up-and-over doors. This garage door operator harmonises particularly well with Novoferm door types and is also suitable for retrofitting other door makes. YOUR BENEFITS AT A GLANCE Operators for up-and-over and sectional doors Suitable for doors up to 10 m\u00b2 Clearly arranged 3-button programming Combinable with all rail systems by TORMATIC Automatic closing function is adjustable High-speed function up to 24 cm/sec. Smooth running due to ramp function High-class Door-Select-Function Additional connection options: Bluetooth for installation via app and advanced settings SmartHome Module Radio Safety edge DETAILS OF THE BLACK 600-II EQUIPMENT DETAILS Menu-guided programming Programming is simple and convenient using three buttons and a clear 7-segment display. Thanks to the systematic menu navigation, no setting can be overlooked during programming. All settings are retained even in the event of a power failure. The operating status is always recognisable thanks to the transparent cover. Clear error coding allows faults to be analysed quickly and reliably if necessary. LED lighting and connections for accessories The drive element is equipped with modern, durable and energy-saving LED lighting. The connections for wired accessories are easily accessible and radio-controlled accessories can also be used. Furthermore, the Novoferm plug-on module can be used with a possible app. Ventilation position for ventilating the garage To ventilate the garage, the door is opened approx. 10 cm. By pulsing the second button on the hand-held transmitter, the Homematic IP app or another pulse generator, it can be brought into the ventilation position from any position. After 60 minutes, it closes either automatically or in advance by pressing the transmitter. Running rail The guide rail has high deflection and torsional stability. The deflections are mounted on ball bearings. This ensures extremely quiet running. A maintenance-free toothed belt is pre-assembled in the track at the factory. BLACK Design hand-held transmitter 3-channel hand-held transmitter 433 MHz with KeelLoq interchangeable code THE MOST IMPORTANT DATA AT A GLANCE AT A GLANCE Operators for up-and-over and sectional doors Suitable for doors up to 10 m 2 Clearly arranged 3-button programming Combinable with all rail systems by TORMATIC Automatic closing function is adjustable High-speed function up to 24 cm/sec. Smooth running due to ramp function High-class Door-Select-Function Additional connection options: Bluetooth for installation via app and advanced settings SmartHome Module Radio Safety edge THE SET Motor head BLACK 600-II (600 N) Fitting for up-and-over and sectional doors Transmitter BLACK Remote Receiver module (pluggable) POWER AND PERFORMANCE KRAFT UND LEISTUNG Push and pull force 600 N Supply voltage 230 V / 50 Hz Operating current 1,25 A Power consumption at work 250 W Power consumption at rest \u003C 0,5 W Running speed 17 - 24 cm/sec. Lighting 7,6 W LED Lighting phase during operation 60 sec., factory set DETAILS Packaged dimensions (H/W/D) 45,8 / 22,9 / 15,3 cm Packaged weight 6,4 kg Safety systems Automatic force adjustment Max. running time Motor switch off after 90 sec. Blocking Detection of motor shut down Gear Self-locking worm-gear Quick release Possible Operating temperature - 20\u00b0 C / + 60\u00b0 C FUNCTIONS FUNKTIONEN Control unit Micro-processor controlled Soft Start / Soft Stop Automatic closing Control sequence 1st pulse = operator is running 2nd pulse = operator stops 3rd pulse = direction reversal Radio control 433 MHz KeeLoq rolling code Llighting via 2nd channel Approx. 4 minutes Accouterment Adjustable lighting from 60 sec. to 4 min. or warning light Ventilation position High-class Door-Select-Function Automatic cut-out 10-step force limitation adjustable for both directions End-stop cut-out Microprocessor-controlled detection of running way system, feat. position control Protection category IP 20 Radio closing edge OSE, 8,2 k\u03a9, wicket door contact Accessories Hand-held transmitter BLACK Design 3-channel hand-held transmitter 433 MHz with KeeLoq exchangeable code AES Emergency release with profile half cylinder For double-leaf doors Overhead sectional doors and sectional doors Outdoor push-button DigiCode Premium 10 codes 433 MHz KeeLog exchangeable code with stainless steel bezel backlit made of UV-resistant material Light barrier LS 2-I 2-wire Range 8 m for indoor areas Indoor push-button DuoControl 2-channel, 433 MHz KeeLoq changeover code for controlling 2 drives or 1 drive and 1 outdoor light made of UV-resistant material Sectional door fitting For sectional doors with 360 - 565 mm slat height","teaser":"GARAGE DOOR OPERATOR BLACK 600-II THE SOLUTION FOR INDIVIDUAL GARAGES Sophisticated technology belongs in a modern housing. Trendy and stylish, the BLACK 600-II is the professional operator system for sectional and up-and-over doors. This garage door operator harmonises particularly well with Novofe","url":"/en/our-products/garage-door-openers/black-600-ii","keywords":["Sektionaltor","Sektionaltore","Garagen-Sektionaltor","Garagen-Sektionaltore","ISO 20","20 mm"],"novofermType_stringS":"product_page","_version_":1868138827407687680,"indexed":"2026-06-16T07:46:59Z","content":"GARAGE DOOR OPERATOR BLACK 600-II THE SOLUTION FOR INDIVIDUAL GARAGES Sophisticated technology belongs in a modern housing. Trendy and stylish, the BLACK 600-II is the professional operator system for sectional and up-and-over doors. This garage door operator harmonises particularly well with Novoferm door types and is also suitable for retrofitting other door makes. YOUR BENEFITS AT A GLANCE Operators for up-and-over and sectional doors Suitable for doors up to 10 m\u00b2 Clearly arranged 3-button programming Combinable with all rail systems by TORMATIC Automatic closing function is adjustable High-speed function up to 24 cm/sec. Smooth running due to ramp function High-class Door-Select-Function Additional connection options: Bluetooth for installation via app and advanced settings SmartHome Module Radio Safety edge DETAILS OF THE BLACK 600-II EQUIPMENT DETAILS Menu-guided programming Programming is simple and convenient using three buttons and a clear 7-segment display. Thanks to the systematic menu navigation, no setting can be overlooked during programming. All settings are retained even in the event of a power failure. The operating status is always recognisable thanks to the transparent cover. Clear error coding allows faults to be analysed quickly and reliably if necessary. LED lighting and connections for accessories The drive element is equipped with modern, durable and energy-saving LED lighting. The connections for wired accessories are easily accessible and radio-controlled accessories can also be used. Furthermore, the Novoferm plug-on module can be used with a possible app. Ventilation position for ventilating the garage To ventilate the garage, the door is opened approx. 10 cm. By pulsing the second button on the hand-held transmitter, the Homematic IP app or another pulse generator, it can be brought into the ventilation position from any position. After 60 minutes, it closes either automatically or in advance by pressing the transmitter. Running rail The guide rail has high deflection and torsional stability. The deflections are mounted on ball bearings. This ensures extremely quiet running. A maintenance-free toothed belt is pre-assembled in the track at the factory. BLACK Design hand-held transmitter 3-channel hand-held transmitter 433 MHz with KeelLoq interchangeable code THE MOST IMPORTANT DATA AT A GLANCE AT A GLANCE Operators for up-and-over and sectional doors Suitable for doors up to 10 m 2 Clearly arranged 3-button programming Combinable with all rail systems by TORMATIC Automatic closing function is adjustable High-speed function up to 24 cm/sec. Smooth running due to ramp function High-class Door-Select-Function Additional connection options: Bluetooth for installation via app and advanced settings SmartHome Module Radio Safety edge THE SET Motor head BLACK 600-II (600 N) Fitting for up-and-over and sectional doors Transmitter BLACK Remote Receiver module (pluggable) POWER AND PERFORMANCE KRAFT UND LEISTUNG Push and pull force 600 N Supply voltage 230 V / 50 Hz Operating current 1,25 A Power consumption at work 250 W Power consumption at rest \u003C 0,5 W Running speed 17 - 24 cm/sec. Lighting 7,6 W LED Lighting phase during operation 60 sec., factory set DETAILS Packaged dimensions (H/W/D) 45,8 / 22,9 / 15,3 cm Packaged weight 6,4 kg Safety systems Automatic force adjustment Max. running time Motor switch off after 90 sec. Blocking Detection of motor shut down Gear Self-locking worm-gear Quick release Possible Operating temperature - 20\u00b0 C / + 60\u00b0 C FUNCTIONS FUNKTIONEN Control unit Micro-processor controlled Soft Start / Soft Stop Automatic closing Control sequence 1st pulse = operator is running 2nd pulse = operator stops 3rd pulse = direction reversal Radio control 433 MHz KeeLoq rolling code Llighting via 2nd channel Approx. 4 minutes Accouterment Adjustable lighting from 60 sec. to 4 min. or warning light Ventilation position High-class Door-Select-Function Automatic cut-out 10-step force limitation adjustable for both directions End-stop cut-out Microprocessor-controlled detection of running way system, feat. position control Protection category IP 20 Radio closing edge OSE, 8,2 k\u03a9, wicket door contact Accessories Hand-held transmitter BLACK Design 3-channel hand-held transmitter 433 MHz with KeeLoq exchangeable code AES Emergency release with profile half cylinder For double-leaf doors Overhead sectional doors and sectional doors Outdoor push-button DigiCode Premium 10 codes 433 MHz KeeLog exchangeable code with stainless steel bezel backlit made of UV-resistant material Light barrier LS 2-I 2-wire Range 8 m for indoor areas Indoor push-button DuoControl 2-channel, 433 MHz KeeLoq changeover code for controlling 2 drives or 1 drive and 1 outdoor light made of UV-resistant material Sectional door fitting For sectional doors with 360 - 565 mm slat height","score":57.721725,"snippet":"pressing the transmitter. \u003Cmark\u003ERunning\u003C/mark\u003E rail The guide rail has high deflection and torsional stability. T..."},{"id":"32c6e7378308e2b530cfbe6656c6a735092759cb/pages/2998/0/1/0","site":"www.tormatic.de","typo3Context_stringS":"Production","siteHash":"32c6e7378308e2b530cfbe6656c6a735092759cb","domain_stringS":"www.tormatic.de","type":"pages","uid":2998,"pid":2548,"variantId":"e86b6d8cbe35e67c999b843d63364dcbea5c542b/pages/2998","typeNum":0,"created":"2024-08-23T14:08:12Z","changed":"2025-07-01T08:41:58Z","rootline":["0-2286/","1-2286/2466/","2-2286/2466/2548/","3-2286/2466/2548/2998/"],"access":["c:0"],"title":"BLACK 800-II","titleExact":"BLACK 800-II","subTitle":"","navTitle":"BLACK 800-II","author":"","contentExact":"GARAGE DOOR OPERATOR BLACK 800-II THE SOLUTION FOR SINGLE AND DOUBLE GARAGES The BLACK 800-II combines modern design and high-quality technology to create a modern, high-tech operator system in a class of its own. Sophisticated technical features, such as up to 50 % faster door opening thanks to the integrated high-speed function and the integrated energy-saving LED lighting (1.6 watts), offer convenience and energy efficiency at the highest level. YOUR BENEFITS AT A GLANCE Operators for up-and-over and sectional doors Suitable for garage doors up to 14 m\u00b2 Clearly arranged 3-button programming Combinable with all rail systems by TORMATIC Automatic closing function is adjustable Rapid action function up to 24 cm/sec. Smooth running due to ramp function High-class Door-Select-Function Additional connection options:: Bluetooth for installation via app and advanced settings SmartHome Module Radio Safety edge DETAILS OF THE BLACK 800-II EQUIPMENT DETAILS Menu-guided programming Programming is simple and convenient using three buttons and a clear 7-segment display. Thanks to the systematic menu navigation, no setting can be overlooked during programming. All settings are retained even in the event of a power failure. The operating status is always recognisable thanks to the transparent cover. Clear error coding allows faults to be analysed quickly and reliably if necessary. LED lighting and connections for accessories The drive element is equipped with modern, durable and energy-saving LED lighting. The connections for wired accessories are easily accessible and radio-controlled accessories can also be used. Furthermore, the Novoferm plug-on module can be used with a possible app. Ventilation position for ventilating the garage To ventilate the garage, the door is opened approx. 10 cm. By pulsing the second button on the hand-held transmitter, the Homematic IP app or another pulse generator, it can be brought into the ventilation position from any position. After 60 minutes, it closes either automatically or in advance by pressing the transmitter. Running rail The guide rail has high deflection and torsional stability. The deflections are mounted on ball bearings. This ensures extremely quiet running. A maintenance-free toothed belt is pre-assembled in the track at the factory. BLACK Design hand-held transmitter 3-channel hand-held transmitter 433 MHz with KeelLoq interchangeable code THE MOST IMPORTANT DATA AT A GLANCE AT A GLANCE Operators for up-and-over and sectional doors Suitable for garage doors up to 14 m\u00b2 Clearly arranged 3-button programming Combinable with all rail systems by TORMATIC Automatic closing function is adjustable Rapid action function up to 24 cm/sec. Smooth running due to ramp function High-class Door-Select-Function Additional connection options: - Bluetooth for installation via app and advanced settings - SmartHome Module - Radio Safety edge THE SET Motor head BLACK 800-II (800 N) Fitting for up-and-over and sectional doors Transmitter BLACK Remote Receiver module (pluggable) POWER \u0026 PERFORMANCE POWER \u0026 PERFORMANCE Push and pull force 800 N Supply voltage 230 V / 50 Hz Operating current 1,25 A Power consumption at work 250 W Power consumption at rest \u003C 0,5 W Running speed 17 - 24 cm/sec. Lighting 7,6 W LED Lighting phase during operation sec., factory-set DETAILS Packaged dimensions (H/W/D) 45,8 / 22,9 / 15,3 cm Packaged weight 6,4 kg Safety systems Automatic force adjustment Max. running time Motor switch off after 90 sec. Blocking Detection of motor shut down Gear Self-locking worm-gear Quick release Possible Operating temperature (H/B/T) - 20\u00b0 C / + 60\u00b0 C FUNCTIONS FUNKTIONEN Steuerung Micro-processor controlled Soft Start / Soft Stop Automatic closing Steuerungsfolge 1st pulse = operator is running 2nd pulse = operator stops 3rd pulse = direction reversal Funksteuerung 433 MHz 128 bit AES Beleuchtung Approx. 4 minutes Besonderheiten Adjustable lighting from 60 sec. to 4 min. or warning light Ventilation position High-class Door-Select-Function Abschaltautomatik 10-step force limitation adjustable for both directions Endabschaltung Microprocessor-controlled detection of running way system, feat. position control Schutzklasse IP 20 Funkschlie\u00dfkante OSE, 8,2 k\u03a9, wicket door contact Accessories Hand-held transmitter BLACK Design 3-channel hand-held transmitter 433 MHz with KeeLoq exchangeable code AES Emergency release with profile half cylinder For double-leaf doors Overhead sectional doors and sectional doors Outdoor push-button DigiCode Premium 10 codes 433 MHz KeeLog exchangeable code with stainless steel bezel backlit made of UV-resistant material Light barrier LS 2-I 2-wire Range 8 m for indoor areas Indoor push-button DuoControl 2-channel, 433 MHz KeeLoq changeover code for controlling 2 drives or 1 drive and 1 outdoor light made of UV-resistant material Sectional door fitting For sectional doors with 360 - 565 mm slat height","teaser":"GARAGE DOOR OPERATOR BLACK 800-II THE SOLUTION FOR SINGLE AND DOUBLE GARAGES The BLACK 800-II combines modern design and high-quality technology to create a modern, high-tech operator system in a class of its own. Sophisticated technical features, such as up to 50 % faster door opening thanks to the","url":"/en/our-products/garage-door-openers/black-800-ii","keywords":["Sektionaltor","Sektionaltore","Garagen-Sektionaltor","Garagen-Sektionaltore","ISO 20","20 mm"],"novofermType_stringS":"product_page","_version_":1868138830578581504,"indexed":"2026-06-16T07:47:02Z","content":"GARAGE DOOR OPERATOR BLACK 800-II THE SOLUTION FOR SINGLE AND DOUBLE GARAGES The BLACK 800-II combines modern design and high-quality technology to create a modern, high-tech operator system in a class of its own. Sophisticated technical features, such as up to 50 % faster door opening thanks to the integrated high-speed function and the integrated energy-saving LED lighting (1.6 watts), offer convenience and energy efficiency at the highest level. YOUR BENEFITS AT A GLANCE Operators for up-and-over and sectional doors Suitable for garage doors up to 14 m\u00b2 Clearly arranged 3-button programming Combinable with all rail systems by TORMATIC Automatic closing function is adjustable Rapid action function up to 24 cm/sec. Smooth running due to ramp function High-class Door-Select-Function Additional connection options:: Bluetooth for installation via app and advanced settings SmartHome Module Radio Safety edge DETAILS OF THE BLACK 800-II EQUIPMENT DETAILS Menu-guided programming Programming is simple and convenient using three buttons and a clear 7-segment display. Thanks to the systematic menu navigation, no setting can be overlooked during programming. All settings are retained even in the event of a power failure. The operating status is always recognisable thanks to the transparent cover. Clear error coding allows faults to be analysed quickly and reliably if necessary. LED lighting and connections for accessories The drive element is equipped with modern, durable and energy-saving LED lighting. The connections for wired accessories are easily accessible and radio-controlled accessories can also be used. Furthermore, the Novoferm plug-on module can be used with a possible app. Ventilation position for ventilating the garage To ventilate the garage, the door is opened approx. 10 cm. By pulsing the second button on the hand-held transmitter, the Homematic IP app or another pulse generator, it can be brought into the ventilation position from any position. After 60 minutes, it closes either automatically or in advance by pressing the transmitter. Running rail The guide rail has high deflection and torsional stability. The deflections are mounted on ball bearings. This ensures extremely quiet running. A maintenance-free toothed belt is pre-assembled in the track at the factory. BLACK Design hand-held transmitter 3-channel hand-held transmitter 433 MHz with KeelLoq interchangeable code THE MOST IMPORTANT DATA AT A GLANCE AT A GLANCE Operators for up-and-over and sectional doors Suitable for garage doors up to 14 m\u00b2 Clearly arranged 3-button programming Combinable with all rail systems by TORMATIC Automatic closing function is adjustable Rapid action function up to 24 cm/sec. Smooth running due to ramp function High-class Door-Select-Function Additional connection options: - Bluetooth for installation via app and advanced settings - SmartHome Module - Radio Safety edge THE SET Motor head BLACK 800-II (800 N) Fitting for up-and-over and sectional doors Transmitter BLACK Remote Receiver module (pluggable) POWER \u0026 PERFORMANCE POWER \u0026 PERFORMANCE Push and pull force 800 N Supply voltage 230 V / 50 Hz Operating current 1,25 A Power consumption at work 250 W Power consumption at rest \u003C 0,5 W Running speed 17 - 24 cm/sec. Lighting 7,6 W LED Lighting phase during operation sec., factory-set DETAILS Packaged dimensions (H/W/D) 45,8 / 22,9 / 15,3 cm Packaged weight 6,4 kg Safety systems Automatic force adjustment Max. running time Motor switch off after 90 sec. Blocking Detection of motor shut down Gear Self-locking worm-gear Quick release Possible Operating temperature (H/B/T) - 20\u00b0 C / + 60\u00b0 C FUNCTIONS FUNKTIONEN Steuerung Micro-processor controlled Soft Start / Soft Stop Automatic closing Steuerungsfolge 1st pulse = operator is running 2nd pulse = operator stops 3rd pulse = direction reversal Funksteuerung 433 MHz 128 bit AES Beleuchtung Approx. 4 minutes Besonderheiten Adjustable lighting from 60 sec. to 4 min. or warning light Ventilation position High-class Door-Select-Function Abschaltautomatik 10-step force limitation adjustable for both directions Endabschaltung Microprocessor-controlled detection of running way system, feat. position control Schutzklasse IP 20 Funkschlie\u00dfkante OSE, 8,2 k\u03a9, wicket door contact Accessories Hand-held transmitter BLACK Design 3-channel hand-held transmitter 433 MHz with KeeLoq exchangeable code AES Emergency release with profile half cylinder For double-leaf doors Overhead sectional doors and sectional doors Outdoor push-button DigiCode Premium 10 codes 433 MHz KeeLog exchangeable code with stainless steel bezel backlit made of UV-resistant material Light barrier LS 2-I 2-wire Range 8 m for indoor areas Indoor push-button DuoControl 2-channel, 433 MHz KeeLoq changeover code for controlling 2 drives or 1 drive and 1 outdoor light made of UV-resistant material Sectional door fitting For sectional doors with 360 - 565 mm slat height","score":56.639126,"snippet":"pressing the transmitter. \u003Cmark\u003ERunning\u003C/mark\u003E rail The guide rail has high deflection and torsional stability. T..."},{"id":"32c6e7378308e2b530cfbe6656c6a735092759cb/pages/2521/0/1/0","site":"www.tormatic.de","typo3Context_stringS":"Production","siteHash":"32c6e7378308e2b530cfbe6656c6a735092759cb","domain_stringS":"www.tormatic.de","type":"pages","uid":2521,"pid":2466,"variantId":"e86b6d8cbe35e67c999b843d63364dcbea5c542b/pages/2521","typeNum":0,"created":"2024-08-23T14:18:43Z","changed":"2025-07-08T11:40:36Z","rootline":["0-2286/","1-2286/2466/","2-2286/2466/2521/"],"access":["c:0"],"title":"Industrial door operators \u0026 controls","titleExact":"Industrial door operators \u0026 controls","subTitle":"","navTitle":"Industrial door operators \u0026 controls","author":"","description":"Novoferm liefert Ihnen eine gro\u00dfe Auswahl an Garagentor Systemen \u0026 T\u00fcren \u2713 von Klassisch bis Modern \u2713 gleich informieren und bestellen!","contentExact":"DRIVES AND CONTROLS Tormatic offers various options for operating the sectional door. For less frequent use, you can choose a simple, manually operated system. For frequent use, an electrically operated door with impulse control is recommended. Depending on the configuration of the door and your requirements, there is always a type of operation that is right for you. Our drive and operating types fulfil the EU standard EN 13241. OPERATING MODES Operation with emergency hand chain All operator systems are equipped with mechanical emergency operation of the electric motor as standard. This enables the sectional door to be opened even in the event of a power failure. The function must be switched on and off manually using the operating cables. The gearbox can then be operated using the chain. Operator with quick release A drive with an unlocking device is also possible. In this case, the gearbox is separated from the spring shaft using the operator with quick-release cables. The sectional door can thus be opened more quickly by hand in the event of a malfunction. Naturally, a sectional door with quick release is equipped with a spring breakage safety device. Pull rope - manual operation If the door is no larger than 12 m2 and you only use it occasionally, you can choose to operate it using a pull rope (gear ratio 1:1). . This requires a certain amount of physical effort. It is not possible to fix the opening position. Operator with quick release A drive with an unlocking device is also possible. In this case, the gearbox is separated from the spring shaft using the operator with quick-release cables. The sectional door can thus be opened more quickly by hand in the event of a malfunction. Naturally, a sectional door with quick release is equipped with a spring breakage safety device. Reel chain - manual operation Operation by reel chain (transmission ratio 1:4) requires less effort than operation by pull rope. The system - suitable for sectional doors up to 30 m2 - offers the advantage that the door can be fixed in the desired position. Dead man\u0027s control - electric This system is particularly suitable for gates that are rarely used. The door is opened by pressing a button once. When closing, however, the operating button must be pressed until the door is closed. In this way, the person operating the door can keep an eye on whether dangerous situations arise. Pulse control - electrical Are the doors moved frequently? Then pulse control is recommended. It automatically moves the door to the electronically adjustable end position without having to hold the switch. The closing edge of the door contains a closing edge safety device or an accident prevention contact strip for obstacle detection. High-speed drive Suitable for frequently used doors thanks to its high running speed and low energy consumption. The system is available in two versions: with direct inverter (0.2 - 0.4 m/s) or with frequency inverter (max. 0.6 m/s). This is ideal for high doors that are operated frequently (e.g. fire brigade doors); both variants close at normal speed. OPERATING ELEMENTS OF THE CONTROLS CONTROLS Tormatic offers a selection of convenient controls and operating elements for operating your sectional doors. In addition, a variety of operating elements can be mounted, for example, on the inside or outside wall next to the door or on a separate pillar. These include switches, remote controls, rotating flashing lights, etc. T75 Basic control unit The T75 control unit is a basic control unit for industrial sectional doors. The T75 has a 3-button control unit and connections for closing edges, light curtains, slack rope switches and wicket door switches (not for low thresholds). The T75 can also be fitted with an optional 433 MHz radio module. This is a dead man\u0027s control unit that can also be extended to a limited extent as a pulse control unit. T100 Premium control unit The T100 control unit is a convenient premium control unit . The T100 has a display integrated in the cover, a 3-button control, a button for half openings and all the necessary connections for closing edges, light grids, slack rope switches and wicket door switches. In addition, functions such as automatic closing or door locking can be programmed. It is suitable for a motor power of 3 KW. There are also connection options for further additional controls OPERATING ELEMENTS OF THE CONTROLS Lockable main switch When the door system is being serviced, the power can be switched off using the main switch. By additionally securing this switch with a padlock provided by the customer, it is possible to prevent third parties from accidentally switching the power back on during maintenance. Miniature lock The miniature lock disables the control unit keypad to prevent unauthorised operation of the door. Only authorised persons have a key with which the door can be operated after it has been switched on. Emergency stop switch In the event that local, country-specific or international laws stipulate that an electrically operated opening or closing of a sectional door must be able to be stopped by means of an emergency stop, Novoferm offers the option of installing an emergency stop switch on the control section. ADDITIONAL OPERATING ELEMENTS Key switch The door can be operated from there using a separate key switch that can be mounted on the outside wall. There are two versions, a flush-mounted version and a surface-mounted version. Electronic code switch To make it possible to open the door at any time and around the clock, the door can be operated with a code button. This is a particularly practical solution where day and night access is required to secure collection or delivery points for transport and courier companies. Triple pushbutton If a door needs to be operated from several areas or a remote control is required, e.g. from a porter\u0027s lodge, the solution lies in an additional control unit. All buttons located on the control unit control box are also available on this practical open/stop/close If a door needs to be operated from several areas or a remote control is required, e.g. from a porter\u0027s lodge, the solution lies in an additional control unit. All the buttons on the standard control panel are also available on this practical open/stop/close control panel. Pull cord switch Using the pull switch, the door can be operated from the forklift truck without the driver having to dismount. This solution is ideal if many employees use the door and you do not want to distribute so many hand transmitters. The pull switch is often attached to a boom a few metres in front of or behind the door. Remote control (433 MHZ) The door system can easily be upgraded to a system with remote control. You have the choice between 2- or 4-channel hand-held transmitters, with which two or four different doors can be operated. With this option, the door must also be fitted with a stationary safety light barrier. Remote control (869.8 MHZ) As an option, particularly robust 3, 16, 15 or 99-channel hand-held transmitters with an external 230 V receiver, to which 3 doors can be connected simultaneously, are also available for industrial sectional doors. SELECTION OF INDUSTRIAL DOOR OPERATORS \u0026 CONTROLS T75 DES \u203a T100 DES \u203a","teaser":"DRIVES AND CONTROLS Tormatic offers various options for operating the sectional door. For less frequent use, you can choose a simple, manually operated system. For frequent use, an electrically operated door with impulse control is recommended. Depending on the configuration of the door and your req","url":"/en/our-products/industrial-door-operators-controls","keywords":["Garagentor","Garagentore","Tore","Tor"],"novofermType_stringS":"product_page","_version_":1868138813165928448,"indexed":"2026-06-16T07:46:45Z","content":"DRIVES AND CONTROLS Tormatic offers various options for operating the sectional door. For less frequent use, you can choose a simple, manually operated system. For frequent use, an electrically operated door with impulse control is recommended. Depending on the configuration of the door and your requirements, there is always a type of operation that is right for you. Our drive and operating types fulfil the EU standard EN 13241. OPERATING MODES Operation with emergency hand chain All operator systems are equipped with mechanical emergency operation of the electric motor as standard. This enables the sectional door to be opened even in the event of a power failure. The function must be switched on and off manually using the operating cables. The gearbox can then be operated using the chain. Operator with quick release A drive with an unlocking device is also possible. In this case, the gearbox is separated from the spring shaft using the operator with quick-release cables. The sectional door can thus be opened more quickly by hand in the event of a malfunction. Naturally, a sectional door with quick release is equipped with a spring breakage safety device. Pull rope - manual operation If the door is no larger than 12 m2 and you only use it occasionally, you can choose to operate it using a pull rope (gear ratio 1:1). . This requires a certain amount of physical effort. It is not possible to fix the opening position. Operator with quick release A drive with an unlocking device is also possible. In this case, the gearbox is separated from the spring shaft using the operator with quick-release cables. The sectional door can thus be opened more quickly by hand in the event of a malfunction. Naturally, a sectional door with quick release is equipped with a spring breakage safety device. Reel chain - manual operation Operation by reel chain (transmission ratio 1:4) requires less effort than operation by pull rope. The system - suitable for sectional doors up to 30 m2 - offers the advantage that the door can be fixed in the desired position. Dead man\u0027s control - electric This system is particularly suitable for gates that are rarely used. The door is opened by pressing a button once. When closing, however, the operating button must be pressed until the door is closed. In this way, the person operating the door can keep an eye on whether dangerous situations arise. Pulse control - electrical Are the doors moved frequently? Then pulse control is recommended. It automatically moves the door to the electronically adjustable end position without having to hold the switch. The closing edge of the door contains a closing edge safety device or an accident prevention contact strip for obstacle detection. High-speed drive Suitable for frequently used doors thanks to its high running speed and low energy consumption. The system is available in two versions: with direct inverter (0.2 - 0.4 m/s) or with frequency inverter (max. 0.6 m/s). This is ideal for high doors that are operated frequently (e.g. fire brigade doors); both variants close at normal speed. OPERATING ELEMENTS OF THE CONTROLS CONTROLS Tormatic offers a selection of convenient controls and operating elements for operating your sectional doors. In addition, a variety of operating elements can be mounted, for example, on the inside or outside wall next to the door or on a separate pillar. These include switches, remote controls, rotating flashing lights, etc. T75 Basic control unit The T75 control unit is a basic control unit for industrial sectional doors. The T75 has a 3-button control unit and connections for closing edges, light curtains, slack rope switches and wicket door switches (not for low thresholds). The T75 can also be fitted with an optional 433 MHz radio module. This is a dead man\u0027s control unit that can also be extended to a limited extent as a pulse control unit. T100 Premium control unit The T100 control unit is a convenient premium control unit . The T100 has a display integrated in the cover, a 3-button control, a button for half openings and all the necessary connections for closing edges, light grids, slack rope switches and wicket door switches. In addition, functions such as automatic closing or door locking can be programmed. It is suitable for a motor power of 3 KW. There are also connection options for further additional controls OPERATING ELEMENTS OF THE CONTROLS Lockable main switch When the door system is being serviced, the power can be switched off using the main switch. By additionally securing this switch with a padlock provided by the customer, it is possible to prevent third parties from accidentally switching the power back on during maintenance. Miniature lock The miniature lock disables the control unit keypad to prevent unauthorised operation of the door. Only authorised persons have a key with which the door can be operated after it has been switched on. Emergency stop switch In the event that local, country-specific or international laws stipulate that an electrically operated opening or closing of a sectional door must be able to be stopped by means of an emergency stop, Novoferm offers the option of installing an emergency stop switch on the control section. ADDITIONAL OPERATING ELEMENTS Key switch The door can be operated from there using a separate key switch that can be mounted on the outside wall. There are two versions, a flush-mounted version and a surface-mounted version. Electronic code switch To make it possible to open the door at any time and around the clock, the door can be operated with a code button. This is a particularly practical solution where day and night access is required to secure collection or delivery points for transport and courier companies. Triple pushbutton If a door needs to be operated from several areas or a remote control is required, e.g. from a porter\u0027s lodge, the solution lies in an additional control unit. All buttons located on the control unit control box are also available on this practical open/stop/close If a door needs to be operated from several areas or a remote control is required, e.g. from a porter\u0027s lodge, the solution lies in an additional control unit. All the buttons on the standard control panel are also available on this practical open/stop/close control panel. Pull cord switch Using the pull switch, the door can be operated from the forklift truck without the driver having to dismount. This solution is ideal if many employees use the door and you do not want to distribute so many hand transmitters. The pull switch is often attached to a boom a few metres in front of or behind the door. Remote control (433 MHZ) The door system can easily be upgraded to a system with remote control. You have the choice between 2- or 4-channel hand-held transmitters, with which two or four different doors can be operated. With this option, the door must also be fitted with a stationary safety light barrier. Remote control (869.8 MHZ) As an option, particularly robust 3, 16, 15 or 99-channel hand-held transmitters with an external 230 V receiver, to which 3 doors can be connected simultaneously, are also available for industrial sectional doors. SELECTION OF INDUSTRIAL DOOR OPERATORS \u0026 CONTROLS T75 DES \u203a T100 DES \u203a","score":35.675907,"snippet":"strip for obstacle detection. High-speed drive Suitable for frequently used doors thanks to its high..."}],"pages":[{"id":"32c6e7378308e2b530cfbe6656c6a735092759cb/pages/2401/0/1/0","site":"www.tormatic.de","typo3Context_stringS":"Production","siteHash":"32c6e7378308e2b530cfbe6656c6a735092759cb","domain_stringS":"www.tormatic.de","type":"pages","uid":2401,"pid":2366,"variantId":"e86b6d8cbe35e67c999b843d63364dcbea5c542b/pages/2401","typeNum":0,"created":"2024-08-26T09:37:28Z","changed":"2026-06-22T11:50:49Z","rootline":["0-2286/","1-2286/2366/","2-2286/2366/2401/"],"access":["c:0"],"title":"Documentation","titleExact":"Documentation","subTitle":"Dokumentation - Prospekte, Brosch\u00fcren, Datenbl\u00e4tter, Montageanleitungen","navTitle":"Documentation","author":"","contentExact":"DOWNLOADS Here you will find the required leaflets, brochures, data sheets, installation instructions and declarations of conformity as PDF downloads . GARAGE DOOR Operators - Assembly instructions RUN 500 II Download Product Language Format Information RUN 500 II Int. PDF Installation Poster RUN 500 II Int. PDF RUN 500 II D PDF RUN 500 II EN PDF RUN 500 II CS PDF RUN 500 II ES PDF RUN 500 II DA PDF RUN 500 II FI PDF RUN 500 II FR PDF RUN 500 II HR PDF RUN 500 II IT PDF RUN 500 II NL PDF RUN 500 II NO PDF RUN 500 II PL PDF RUN 500 II SL PDF RUN 500 II SV PDF BLACK 600-II / BLACK 800-II Download Product Language Format Installation Poster B600-II / B800-II Int. PDF B600-II / B800-II D PDF B600-II / B800-II EN PDF B600-II / B800-II CS PDF B600-II / B800-II ES PDF B600-II / B800-II DA PDF B600-II / B800-II FI PDF B600-II / B800-II FR PDF B600-II / B800-II HR PDF B600-II / B800-II IT PDF B600-II / B800-II NL PDF B600-II / B800-II NO PDF B600-II / B800-II PL PDF B600-II / B800-II SL PDF B600-II / B800-II SV PDF WHITE 600-II accu Download Product Language Format W 600 II ACCU DE PDF W 600 II ACCU EN PDF W 600 II ACCU CS PDF W 600 II ACCU DA PDF W 600 II ACCU EL PDF W 600 II ACCU ES PDF W 600 II ACCU FI PDF W 600 II ACCU FR PDF W 600 II ACCU IT PDF W 600 II ACCU NL PDF W 600 II ACCU NO PDF W 600 II ACCU PL PDF W 600 II ACCU SV PDF Black 1200-II Product / Type Language Format BLACK 1200 II DE PDF BLACK 1200 II EN PDF BLACK 1200 II CS PDF BLACK 1200 II ES PDF BLACK 1200 II DA PDF BLACK 1200 II FI PDF BLACK 1200 II FR PDF BLACK 1200 II HR PDF BLACK 1200 II IT PDF BLACK 1200 II NL PDF BLACK 1200 II NO PDF BLACK 1200 II PL PDF BLACK 1200 II SL PDF BLACK 1200 II SV PDF GARAGE DOOR OPERATORS Data sheets File size: 2 MB PDF version File size: 2 MB PDF version File size: 2 MB PDF version File size: 2 MB PDF version File size: 2 MB PDF version File size: 94 KB PDF version INDUSTRIAL DOOR OPERATORS \u0026 CONTROLS Data sheets File size: 2 MB PDF version File size: 2 MB PDF version File size: 2 MB PDF version File size: 3 MB PDF version Assembly instructions T75 DES DOWNLOAD Product / Type Language Format T75 DES DA PDF T75 DES DE, EN, FR, ES, NL, PL PDF T75 DES FI PDF T75 DES IT PDF T75 DES NO PDF T75 DES SV PDF Assembly instructions T100 DES DOWNLOAD Product / Type Language Format T100 DES DA PDF T100 DES DE, EN, FR, ES, NL, PL PDF T100 DES FI PDF T100 DES SV PDF Assembly instructions T100 R DOWNLOADS Product / Type Language Format T100 R DE, EN, FR, ES, NL, PL PDF T100 R IT PDF T100 R NO PDF Installation instructions T100 R-FU 1.5kW DOWNLOAD Product / Type Language Format T100 R-FU 1,5kW DA PDF T100 R-FU 1,5kW DE, EN, FR, ES, NL, PL PDF T100 R-FU 1,5kW FI PDF T100 R-FU 1,5kW IT PDF T100 R-FU 1,5kW NO PDF T100 R-FU 1,5kW SV PDF Installation instructions T100 R-FU 3kW DOWNLOAD Product / Type Language Format T100 R-FU 3kW DA PDF T100 R-FU 3kW DE, EN, FR, ES, NL, PL PDF T100 R-FU 3kW FI PDF T100 R-FU 3kW IT PDF T100 R-FU 3kW NO PDF T100 R-FU 3kW SV PDF DCC 80 installation instructions Product / Type Language From Download DCC-80 DCC-80 EN 03-2026 PDF DCC-80 DA 03-2026 PDF DCC-80 EN 03-2026 PDF DCC-80 ES 03-2026 PDF DCC-80 FI 03-2026 PDF DCC-80 FR 03-2026 PDF DCC-80 IT 03-2026 PDF DCC-80 NL 03-2026 PDF DCC-80 NO 03-2026 PDF DCC-80 PL 03-2026 PDF DCC-80 SL 03-2026 PDF DCC-80 SV 03-2026 PDF ACCESSORIES Assembly instructions File size: 958 KB PDF version File size: 871 KB PDF version File size: 915 KB PDF version File size: 2 MB PDF version File size: 2 MB PDF version File size: 759 KB PDF version UK DECLARATIONS OF CONFORMITY \u0026 GENERAL TERMS AND CONDITIONS DECLARATIONS OF CONFORMITY Gateway IoT File size: 559 KB PDF version Transmitter for doors File size: 540 KB PDF version Door receiver File size: 391 KB PDF version Radio transmission system File size: 258 KB PDF version Bluetooth Dongle BTD-K / BTD-L File size: 257 KB PDF version Transmitter for doors File size: 117 KB PDF version Door receiver File size: 21 KB PDF version WARRANTY PROVISIONS Dear customers, The garage door opener you have purchased has been checked several times by the manufacturer to ensure that it is of perfect quality. If it or parts of it are demonstrably unusable or significantly impaired in their usability due to material or manufacturing defects, we will, at our discretion, either repair or replace them free of charge. We accept no liability for damage resulting from faulty installation and assembly work, incorrect commissioning, improper operation and maintenance, improper use or any unauthorised modifications to the drive and accessories. The same applies to damage caused by transport, force majeure, external influences or natural wear and tear as well as special atmospheric stresses. No liability can be accepted for unauthorised modifications or repairs to functional parts. Defects must be reported to us immediately in writing; the parts concerned must be sent to us on request. We shall not bear the costs of removal and installation, freight and postage. If a complaint proves to be unjustified, the customer shall bear our costs. This guarantee is only valid in conjunction with the receipted invoice and begins on the day of delivery. The manufacturer guarantees that the product is free of defects. The warranty period is 24 months, provided that the test report has been duly completed. Otherwise, the warranty period ends 27 months after the date of manufacture. Please note that the scope of validity extends exclusively to private use of the system. By private use we mean a maximum of 10 cycles (OPEN/CLOSE) per day. MAINTENANCE / INSPECTION For your safety, the door system must be checked before initial operation and as required - but at least once a month. We recommend that you consult a specialised company. MONITORING OF THE FORCE LIMITATION The drive control has a 2-processor safety system for monitoring the force limitation. In an end position or when switching on again, the integrated force cut-off is automatically tested. The door system must be checked before commissioning and at least once a month. The force limiting device must be tested at the same time! Caution: If the closing force is set too high, people may be injured. In menu step 5, the force for opening and closing can be set. the force for closing in menu step 6 can be readjusted. CLEANING / CARE Always disconnect the mains plug before working on the door or operator! If necessary, wipe the operator with a dry cloth. PDF documents File size: 145 KB PDF version","teaser":"DOWNLOADS Here you will find the required leaflets, brochures, data sheets, installation instructions and declarations of conformity as PDF downloads . GARAGE DOOR Operators - Assembly instructions RUN 500 II Download Product Language Format Information RUN 500 II Int. PDF Installation Poster RUN 50","url":"https://www.tormatic.de/en/header-menu/documentation","sortSubTitle_stringS":"Dokumentation - Prospekte, Brosch\u00fcren, Datenbl\u00e4tter, Montageanleitungen","novofermType_stringS":"pages","_version_":1874497168465723392,"indexed":"2026-08-25T12:10:05Z","content":"DOWNLOADS Here you will find the required leaflets, brochures, data sheets, installation instructions and declarations of conformity as PDF downloads . GARAGE DOOR Operators - Assembly instructions RUN 500 II Download Product Language Format Information RUN 500 II Int. PDF Installation Poster RUN 500 II Int. PDF RUN 500 II D PDF RUN 500 II EN PDF RUN 500 II CS PDF RUN 500 II ES PDF RUN 500 II DA PDF RUN 500 II FI PDF RUN 500 II FR PDF RUN 500 II HR PDF RUN 500 II IT PDF RUN 500 II NL PDF RUN 500 II NO PDF RUN 500 II PL PDF RUN 500 II SL PDF RUN 500 II SV PDF BLACK 600-II / BLACK 800-II Download Product Language Format Installation Poster B600-II / B800-II Int. PDF B600-II / B800-II D PDF B600-II / B800-II EN PDF B600-II / B800-II CS PDF B600-II / B800-II ES PDF B600-II / B800-II DA PDF B600-II / B800-II FI PDF B600-II / B800-II FR PDF B600-II / B800-II HR PDF B600-II / B800-II IT PDF B600-II / B800-II NL PDF B600-II / B800-II NO PDF B600-II / B800-II PL PDF B600-II / B800-II SL PDF B600-II / B800-II SV PDF WHITE 600-II accu Download Product Language Format W 600 II ACCU DE PDF W 600 II ACCU EN PDF W 600 II ACCU CS PDF W 600 II ACCU DA PDF W 600 II ACCU EL PDF W 600 II ACCU ES PDF W 600 II ACCU FI PDF W 600 II ACCU FR PDF W 600 II ACCU IT PDF W 600 II ACCU NL PDF W 600 II ACCU NO PDF W 600 II ACCU PL PDF W 600 II ACCU SV PDF Black 1200-II Product / Type Language Format BLACK 1200 II DE PDF BLACK 1200 II EN PDF BLACK 1200 II CS PDF BLACK 1200 II ES PDF BLACK 1200 II DA PDF BLACK 1200 II FI PDF BLACK 1200 II FR PDF BLACK 1200 II HR PDF BLACK 1200 II IT PDF BLACK 1200 II NL PDF BLACK 1200 II NO PDF BLACK 1200 II PL PDF BLACK 1200 II SL PDF BLACK 1200 II SV PDF GARAGE DOOR OPERATORS Data sheets File size: 2 MB PDF version File size: 2 MB PDF version File size: 2 MB PDF version File size: 2 MB PDF version File size: 2 MB PDF version File size: 94 KB PDF version INDUSTRIAL DOOR OPERATORS \u0026 CONTROLS Data sheets File size: 2 MB PDF version File size: 2 MB PDF version File size: 2 MB PDF version File size: 3 MB PDF version Assembly instructions T75 DES DOWNLOAD Product / Type Language Format T75 DES DA PDF T75 DES DE, EN, FR, ES, NL, PL PDF T75 DES FI PDF T75 DES IT PDF T75 DES NO PDF T75 DES SV PDF Assembly instructions T100 DES DOWNLOAD Product / Type Language Format T100 DES DA PDF T100 DES DE, EN, FR, ES, NL, PL PDF T100 DES FI PDF T100 DES SV PDF Assembly instructions T100 R DOWNLOADS Product / Type Language Format T100 R DE, EN, FR, ES, NL, PL PDF T100 R IT PDF T100 R NO PDF Installation instructions T100 R-FU 1.5kW DOWNLOAD Product / Type Language Format T100 R-FU 1,5kW DA PDF T100 R-FU 1,5kW DE, EN, FR, ES, NL, PL PDF T100 R-FU 1,5kW FI PDF T100 R-FU 1,5kW IT PDF T100 R-FU 1,5kW NO PDF T100 R-FU 1,5kW SV PDF Installation instructions T100 R-FU 3kW DOWNLOAD Product / Type Language Format T100 R-FU 3kW DA PDF T100 R-FU 3kW DE, EN, FR, ES, NL, PL PDF T100 R-FU 3kW FI PDF T100 R-FU 3kW IT PDF T100 R-FU 3kW NO PDF T100 R-FU 3kW SV PDF DCC 80 installation instructions Product / Type Language From Download DCC-80 DCC-80 EN 03-2026 PDF DCC-80 DA 03-2026 PDF DCC-80 EN 03-2026 PDF DCC-80 ES 03-2026 PDF DCC-80 FI 03-2026 PDF DCC-80 FR 03-2026 PDF DCC-80 IT 03-2026 PDF DCC-80 NL 03-2026 PDF DCC-80 NO 03-2026 PDF DCC-80 PL 03-2026 PDF DCC-80 SL 03-2026 PDF DCC-80 SV 03-2026 PDF ACCESSORIES Assembly instructions File size: 958 KB PDF version File size: 871 KB PDF version File size: 915 KB PDF version File size: 2 MB PDF version File size: 2 MB PDF version File size: 759 KB PDF version UK DECLARATIONS OF CONFORMITY \u0026 GENERAL TERMS AND CONDITIONS DECLARATIONS OF CONFORMITY Gateway IoT File size: 559 KB PDF version Transmitter for doors File size: 540 KB PDF version Door receiver File size: 391 KB PDF version Radio transmission system File size: 258 KB PDF version Bluetooth Dongle BTD-K / BTD-L File size: 257 KB PDF version Transmitter for doors File size: 117 KB PDF version Door receiver File size: 21 KB PDF version WARRANTY PROVISIONS Dear customers, The garage door opener you have purchased has been checked several times by the manufacturer to ensure that it is of perfect quality. If it or parts of it are demonstrably unusable or significantly impaired in their usability due to material or manufacturing defects, we will, at our discretion, either repair or replace them free of charge. We accept no liability for damage resulting from faulty installation and assembly work, incorrect commissioning, improper operation and maintenance, improper use or any unauthorised modifications to the drive and accessories. The same applies to damage caused by transport, force majeure, external influences or natural wear and tear as well as special atmospheric stresses. No liability can be accepted for unauthorised modifications or repairs to functional parts. Defects must be reported to us immediately in writing; the parts concerned must be sent to us on request. We shall not bear the costs of removal and installation, freight and postage. If a complaint proves to be unjustified, the customer shall bear our costs. This guarantee is only valid in conjunction with the receipted invoice and begins on the day of delivery. The manufacturer guarantees that the product is free of defects. The warranty period is 24 months, provided that the test report has been duly completed. Otherwise, the warranty period ends 27 months after the date of manufacture. Please note that the scope of validity extends exclusively to private use of the system. By private use we mean a maximum of 10 cycles (OPEN/CLOSE) per day. MAINTENANCE / INSPECTION For your safety, the door system must be checked before initial operation and as required - but at least once a month. We recommend that you consult a specialised company. MONITORING OF THE FORCE LIMITATION The drive control has a 2-processor safety system for monitoring the force limitation. In an end position or when switching on again, the integrated force cut-off is automatically tested. The door system must be checked before commissioning and at least once a month. The force limiting device must be tested at the same time! Caution: If the closing force is set too high, people may be injured. In menu step 5, the force for opening and closing can be set. the force for closing in menu step 6 can be readjusted. CLEANING / CARE Always disconnect the mains plug before working on the door or operator! If necessary, wipe the operator with a dry cloth. PDF documents File size: 145 KB PDF version","score":101.87149,"snippet":"II DA PDF \u003Cmark\u003ERUN\u003C/mark\u003E \u003Cmark\u003E500\u003C/mark\u003E II FI PDF \u003Cmark\u003ERUN\u003C/mark\u003E \u003Cmark\u003E500\u003C/mark\u003E II FR PDF \u003Cmark\u003ERUN\u003C/mark\u003E \u003Cmark\u003E500\u003C/mark\u003E II HR PDF \u003Cmark\u003ERUN\u003C/mark\u003E \u003Cmark\u003E500\u003C/mark\u003E II IT PDF \u003Cmark\u003ERUN\u003C/mark\u003E \u003Cmark\u003E500\u003C/mark\u003E II NL PDF \u003Cmark\u003E...\u003C/mark\u003E"},{"id":"32c6e7378308e2b530cfbe6656c6a735092759cb/pages/2329/0/1/0","site":"www.tormatic.de","typo3Context_stringS":"Production","siteHash":"32c6e7378308e2b530cfbe6656c6a735092759cb","domain_stringS":"www.tormatic.de","type":"pages","uid":2329,"pid":2318,"variantId":"e86b6d8cbe35e67c999b843d63364dcbea5c542b/pages/2329","typeNum":0,"created":"2024-08-26T10:15:36Z","changed":"2025-12-09T09:45:08Z","rootline":["0-2286/","1-2286/2318/","2-2286/2318/2329/"],"access":["c:0"],"title":"Price list for additional costs and conditions","titleExact":"Price list for additional costs and conditions","subTitle":"Price list for additional costs and conditions","navTitle":"Price list for additional costs and conditions","author":"","content":"Price list for additional costs and conditions Novoferm tormatic GmbH, Eisenh\u00fcttenweg 6, 44145 Dortmund (Reg.: AG Dortmund HRB 14016) As of 01.01.2026 Order changes, cancellation (Section II, Section 6, General Terms and Conditions) Return of originally packaged stock goods Sales Price 10 % Return handling fee per shipment Sales Price 20 % plus VAT in each case at present 19 % Returns / Return Freight at the expense and risk of the customer Prices, minimum order value, additional costs (Section II, Section 9, General Terms and Conditions) Minimum quantity surcharge under 125 \u20ac Blanket 15 \u20ac UPS Parcel Delivery Domestic Parcel delivery (UPS standard) up to 2.5 kg 6 \u20ac up to 10 kg 11 \u20ac up to 20 kg 22 \u20ac up to 30 kg 32 \u20ac up to 40 kg 43 \u20ac up to 50 kg 55 \u20ac Parcel deliveries Express Saver on request. If the maximum dimensions and weights of a delivery are exceeded by the parcel service or freight forwarder, freight costs will generally be charged depending on the place of dispatch and delivery. For parcel deliveries for export, freight costs depend on from the place of dispatch and delivery. In the case of UPS and forwarding deliveries to a different delivery address, freight costs are generally charged. Processing fee for the rewriting of invoices, reminder letters, interest on arrears (Section II Clause 10 (8) General Terms and Conditions) Reminder costs per reminder letter (excluding delivery costs) blanket 5,00 \u20ac Reminder costs per reminder letter (registered mail/acknowledgement of receipt) blanket 15,00\u20ac The above conditions apply to all contracts concluded from 01.01.2026. Dortmund in December 2025 The management of Novoferm tormatic GmbH","contentExact":"Price list for additional costs and conditions Novoferm tormatic GmbH, Eisenh\u00fcttenweg 6, 44145 Dortmund (Reg.: AG Dortmund HRB 14016) As of 01.01.2026 Order changes, cancellation (Section II, Section 6, General Terms and Conditions) Return of originally packaged stock goods Sales Price 10 % Return handling fee per shipment Sales Price 20 % plus VAT in each case at present 19 % Returns / Return Freight at the expense and risk of the customer Prices, minimum order value, additional costs (Section II, Section 9, General Terms and Conditions) Minimum quantity surcharge under 125 \u20ac Blanket 15 \u20ac UPS Parcel Delivery Domestic Parcel delivery (UPS standard) up to 2.5 kg 6 \u20ac up to 10 kg 11 \u20ac up to 20 kg 22 \u20ac up to 30 kg 32 \u20ac up to 40 kg 43 \u20ac up to 50 kg 55 \u20ac Parcel deliveries Express Saver on request. If the maximum dimensions and weights of a delivery are exceeded by the parcel service or freight forwarder, freight costs will generally be charged depending on the place of dispatch and delivery. For parcel deliveries for export, freight costs depend on from the place of dispatch and delivery. In the case of UPS and forwarding deliveries to a different delivery address, freight costs are generally charged. Processing fee for the rewriting of invoices, reminder letters, interest on arrears (Section II Clause 10 (8) General Terms and Conditions) Reminder costs per reminder letter (excluding delivery costs) blanket 5,00 \u20ac Reminder costs per reminder letter (registered mail/acknowledgement of receipt) blanket 15,00\u20ac The above conditions apply to all contracts concluded from 01.01.2026. Dortmund in December 2025 The management of Novoferm tormatic GmbH","teaser":"Price list for additional costs and conditions Novoferm tormatic GmbH, Eisenh\u00fcttenweg 6, 44145 Dortmund (Reg.: AG Dortmund HRB 14016) As of 01.01.2026 Order changes, cancellation (Section II, Section 6, General Terms and Conditions) Return of originally packaged stock goods Sales Price 10 % Return h","url":"https://www.tormatic.de/en/footer-meta-menu/price-list-for-additional-costs-and-conditions","sortSubTitle_stringS":"Price list for additional costs and conditions","novofermType_stringS":"pages","_version_":1868138787883712512,"indexed":"2026-06-16T07:46:21Z","score":41.685482,"snippet":"Price list for additional costs and conditions \u003Cmark\u003ENovoferm\u003C/mark\u003E tormatic GmbH, Eisenh\u00fcttenweg 6, 44145 Dortm..."},{"id":"32c6e7378308e2b530cfbe6656c6a735092759cb/pages/3013/0/1/0","site":"www.tormatic.de","typo3Context_stringS":"Production","siteHash":"32c6e7378308e2b530cfbe6656c6a735092759cb","domain_stringS":"www.tormatic.de","type":"pages","uid":3013,"pid":2366,"variantId":"e86b6d8cbe35e67c999b843d63364dcbea5c542b/pages/3013","typeNum":0,"created":"2024-08-26T09:58:31Z","changed":"2026-01-07T11:20:16Z","rootline":["0-2286/","1-2286/2366/","2-2286/2366/3013/"],"access":["c:0"],"title":"Quality \u0026 Environment","titleExact":"Quality \u0026 Environment","subTitle":"","navTitle":"","author":"","description":"Planen Sie Ihre berufliche Zukunft mit uns! Novoferm ist immer auf der Suche nach au\u00dfergew\u00f6hnlichen, engagierten Mitarbeitern. Jetzt Kontakt aufnehmen.","contentExact":"Quality \u0026 Environment TORMATIC GMBH SELF-DISCLOSURE FOR REACH INTRODUCTION Tormatic GmbH - Self-declaration for the Reach introduction We hereby declare that we do not manufacture any substances that are required for the production / treatment or processing of your products, that we do not import any substances from non-EU countries that are subject to REACH, that we have recorded and checked all our suppliers in accordance with the \u0022REACH chain\u0022, that we have taken all organisational measures to comply with the implementation of REACH. Reason: We are a downstream user of chemical substances. In accordance with REACH, we fulfil the conditions described in the safety data sheets. Our substances do not pose a hazard when used as intended. Mr Fischer, ISI-Tec, has been appointed as the person responsible for REACH in our company . Rees Haldern, 01.02.2011 TORMATIC GMBH - SELF-DISCLOSURE REGARDING EU DIRECTIVE 2011/65/EU (ANNEX I) AND (EU) 2015/863 (ANNEX II) ROHS GUIDELINE Tormatic GmbH - Self-disclosure on the EU Directive 2011/65/EU (Annex I) and (EU) 2015/863 (Annex II) The company Novoferm tormatic is expressly committed to the goal of protecting the environment. Novoferm has no manufacturing processes in which the RoHS directives apply. However, compliance with the RoHS Directive is important to our company and we require our suppliers to comply with it consistently. Based on the information provided by our suppliers, the corresponding products in accordance with the RoHS Directive do not contain any substances that are above the permitted maximum concentration values. The RoHS conformity of our suppliers confirms that they comply with the RoHS Directive and do not exceed the limits set by the European Parliament for lead, mercury, cadmium, hexavalent chromium and polybrominated biphenols or polybrominated diphenyl ethers. Rees Haldern, 14/08/2014 EU Directive 2011/65/EU (Annex I) Lead (Pb) Cadmium (Cd) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers (PBDE) Hexavalent chromium Mercury (Hg) EU Directive (EU) 2015/863 (Annex II) Butyl benzyl phthalate (BBP) Di(2-ethylhexyl) phthalate (DEHP) Dibutyl phthalate (DBP) Diisobutyl phthalate (DIBP) RETURN OF B2B PRODUCTS (INDUSTRIAL DOOR CONTROLS) RETURN OF B2B PRODUCTS (INDUSTRIAL DOOR CONTROLS) Waste electrical and electronic equipment (WEEE) that is used exclusively in households other than private households or in any case is not normally used in private households (so-called B2B equipment) may not be disposed of via the municipal collection and return centres. Novoferm Tormatic GmbH offers its business customers in Germany the opportunity to return their old B2B electrical and electronic equipment purchased from Novoferm Tormatic GmbH free of charge in order to ensure reuse, recycling and environmentally friendly disposal. To arrange the return of a used B2B device , please use the following WEEE B2B return form and send it fully completed with the subject \u0022WEEE B2B return form Novoferm Tormatic GmbH \u0022 to . altgeraete@tormatic.de After receiving the return form, Novoferm Tormatic GmbH will check the completed form and send you a return confirmation by e-mail. In order to return your old B2B device free of charge after receiving approval from Novoferm Tormatic GmbH, we kindly ask you to stamp the return sufficiently and label it \u0022Old devices\u0022. DISPOSAL OF OLD ELECTRICAL APPLIANCES ENVIRONMENTALLY SOUND DISPOSAL OF ELECTRICAL AND ELECTRONIC EQUIPMENT The Act on the Placing on the Market, Return and Environmentally Sound Disposal of Waste Electrical and Electronic Equipment (ElektroG) transposes the WEEE Directive 2012/19/EU into German law. Manufacturers, importers and distributors who offer electrical and electronic equipment for sale on the German market are obliged to register their brand and the respective type of equipment with the stiftung elektro-altger\u00e4te register (stiftung ear). Novoferm Tormatic GmbH is registered with stiftung ear in Germany under WEEE-Reg-Nr: DE 64549202. Further information can be found at https://www.stiftung-ear.de Products from Novoferm Tormatic GmbH that were placed on the market after 13 August 2006 are marked with the crossed-out wheeled bin symbol in accordance with Annex II of the ElektroG. DISPOSAL AND RETURN OF ELECTRICAL AND ELECTRONIC EQUIPMENT THAT CAN BE USED IN PRIVATE HOUSEHOLDS: All electrical and electronic appliances labelled with the crossed-out waste bin must be collected and disposed of separately from unsorted municipal waste. There are collection and take-back centres for the disposal of these appliances run by the public waste disposal authorities. You can obtain details about the disposal options from your local authority or in your waste calendar, for example. REMOVAL OF BATTERIES AND LAMPS: If the waste electrical or electronic equipment contains batteries, rechargeable batteries or lamps that can be removed without causing damage before the equipment is disposed of, these must be removed and disposed of separately as lamps or batteries. Batteries and rechargeable batteries or lamps must also be collected and disposed of separately from unsorted municipal waste. DATA PROTECTION Please note: The deletion of personal data on waste electrical and electronic equipment must be carried out by the end user before disposal. COLLECTION AND RECYCLING RATES: According to the WEEE Directive, EU member states are obliged to collect data on waste electrical and electronic equipment and to transmit this data to the EU Commission. You can find further information on this under the following link: BMUV ISO 9001-2015 CERTIFICATES Certificate for the scope of application: (German version) Product development and manufacture of operators for garage doors, swing gates, sliding gates and industrial doors, radio remote controls and accessories. Certificate for the scope of application: (English version) Product development and manufacture of operators for garage doors, swing gates, sliding gates and industrial doors, radio remote controls and accessories. ISO 9001 - 2015 Tormatic ISO 9001 - 2015 Tormatic","teaser":"Quality \u0026 Environment TORMATIC GMBH SELF-DISCLOSURE FOR REACH INTRODUCTION Tormatic GmbH - Self-declaration for the Reach introduction We hereby declare that we do not manufacture any substances that are required for the production / treatment or processing of your products, that we do not import an","url":"https://www.tormatic.de/en/header-menu/quality-environment","keywords":["Karriere","Job","Ausbildung","Stelle","Ausschreibung","Programmierer","Mitarbeiter","Bewerbung","bewerben","ausbilden"],"novofermType_stringS":"pages","_version_":1868138763566186496,"indexed":"2026-06-16T07:45:58Z","content":"Quality \u0026 Environment TORMATIC GMBH SELF-DISCLOSURE FOR REACH INTRODUCTION Tormatic GmbH - Self-declaration for the Reach introduction We hereby declare that we do not manufacture any substances that are required for the production / treatment or processing of your products, that we do not import any substances from non-EU countries that are subject to REACH, that we have recorded and checked all our suppliers in accordance with the \u0022REACH chain\u0022, that we have taken all organisational measures to comply with the implementation of REACH. Reason: We are a downstream user of chemical substances. In accordance with REACH, we fulfil the conditions described in the safety data sheets. Our substances do not pose a hazard when used as intended. Mr Fischer, ISI-Tec, has been appointed as the person responsible for REACH in our company . Rees Haldern, 01.02.2011 TORMATIC GMBH - SELF-DISCLOSURE REGARDING EU DIRECTIVE 2011/65/EU (ANNEX I) AND (EU) 2015/863 (ANNEX II) ROHS GUIDELINE Tormatic GmbH - Self-disclosure on the EU Directive 2011/65/EU (Annex I) and (EU) 2015/863 (Annex II) The company Novoferm tormatic is expressly committed to the goal of protecting the environment. Novoferm has no manufacturing processes in which the RoHS directives apply. However, compliance with the RoHS Directive is important to our company and we require our suppliers to comply with it consistently. Based on the information provided by our suppliers, the corresponding products in accordance with the RoHS Directive do not contain any substances that are above the permitted maximum concentration values. The RoHS conformity of our suppliers confirms that they comply with the RoHS Directive and do not exceed the limits set by the European Parliament for lead, mercury, cadmium, hexavalent chromium and polybrominated biphenols or polybrominated diphenyl ethers. Rees Haldern, 14/08/2014 EU Directive 2011/65/EU (Annex I) Lead (Pb) Cadmium (Cd) Polybrominated biphenyls (PBB) Polybrominated diphenyl ethers (PBDE) Hexavalent chromium Mercury (Hg) EU Directive (EU) 2015/863 (Annex II) Butyl benzyl phthalate (BBP) Di(2-ethylhexyl) phthalate (DEHP) Dibutyl phthalate (DBP) Diisobutyl phthalate (DIBP) RETURN OF B2B PRODUCTS (INDUSTRIAL DOOR CONTROLS) RETURN OF B2B PRODUCTS (INDUSTRIAL DOOR CONTROLS) Waste electrical and electronic equipment (WEEE) that is used exclusively in households other than private households or in any case is not normally used in private households (so-called B2B equipment) may not be disposed of via the municipal collection and return centres. Novoferm Tormatic GmbH offers its business customers in Germany the opportunity to return their old B2B electrical and electronic equipment purchased from Novoferm Tormatic GmbH free of charge in order to ensure reuse, recycling and environmentally friendly disposal. To arrange the return of a used B2B device , please use the following WEEE B2B return form and send it fully completed with the subject \u0022WEEE B2B return form Novoferm Tormatic GmbH \u0022 to . altgeraete@tormatic.de After receiving the return form, Novoferm Tormatic GmbH will check the completed form and send you a return confirmation by e-mail. In order to return your old B2B device free of charge after receiving approval from Novoferm Tormatic GmbH, we kindly ask you to stamp the return sufficiently and label it \u0022Old devices\u0022. DISPOSAL OF OLD ELECTRICAL APPLIANCES ENVIRONMENTALLY SOUND DISPOSAL OF ELECTRICAL AND ELECTRONIC EQUIPMENT The Act on the Placing on the Market, Return and Environmentally Sound Disposal of Waste Electrical and Electronic Equipment (ElektroG) transposes the WEEE Directive 2012/19/EU into German law. Manufacturers, importers and distributors who offer electrical and electronic equipment for sale on the German market are obliged to register their brand and the respective type of equipment with the stiftung elektro-altger\u00e4te register (stiftung ear). Novoferm Tormatic GmbH is registered with stiftung ear in Germany under WEEE-Reg-Nr: DE 64549202. Further information can be found at https://www.stiftung-ear.de Products from Novoferm Tormatic GmbH that were placed on the market after 13 August 2006 are marked with the crossed-out wheeled bin symbol in accordance with Annex II of the ElektroG. DISPOSAL AND RETURN OF ELECTRICAL AND ELECTRONIC EQUIPMENT THAT CAN BE USED IN PRIVATE HOUSEHOLDS: All electrical and electronic appliances labelled with the crossed-out waste bin must be collected and disposed of separately from unsorted municipal waste. There are collection and take-back centres for the disposal of these appliances run by the public waste disposal authorities. You can obtain details about the disposal options from your local authority or in your waste calendar, for example. REMOVAL OF BATTERIES AND LAMPS: If the waste electrical or electronic equipment contains batteries, rechargeable batteries or lamps that can be removed without causing damage before the equipment is disposed of, these must be removed and disposed of separately as lamps or batteries. Batteries and rechargeable batteries or lamps must also be collected and disposed of separately from unsorted municipal waste. DATA PROTECTION Please note: The deletion of personal data on waste electrical and electronic equipment must be carried out by the end user before disposal. COLLECTION AND RECYCLING RATES: According to the WEEE Directive, EU member states are obliged to collect data on waste electrical and electronic equipment and to transmit this data to the EU Commission. You can find further information on this under the following link: BMUV ISO 9001-2015 CERTIFICATES Certificate for the scope of application: (German version) Product development and manufacture of operators for garage doors, swing gates, sliding gates and industrial doors, radio remote controls and accessories. Certificate for the scope of application: (English version) Product development and manufacture of operators for garage doors, swing gates, sliding gates and industrial doors, radio remote controls and accessories. ISO 9001 - 2015 Tormatic ISO 9001 - 2015 Tormatic","score":40.613255,"snippet":"2011/65/EU (Annex I) and (EU) 2015/863 (Annex II) The company \u003Cmark\u003ENovoferm\u003C/mark\u003E tormatic is expressly committ..."},{"id":"32c6e7378308e2b530cfbe6656c6a735092759cb/pages/2331/0/1/0","site":"www.tormatic.de","typo3Context_stringS":"Production","siteHash":"32c6e7378308e2b530cfbe6656c6a735092759cb","domain_stringS":"www.tormatic.de","type":"pages","uid":2331,"pid":2318,"variantId":"e86b6d8cbe35e67c999b843d63364dcbea5c542b/pages/2331","typeNum":0,"created":"2024-08-26T10:15:10Z","changed":"2025-11-25T14:53:56Z","rootline":["0-2286/","1-2286/2318/","2-2286/2318/2331/"],"access":["c:0"],"title":"Terms of service","titleExact":"Terms of service","subTitle":"Terms of service","navTitle":"Terms of service","author":"","contentExact":"Service, assembly and repair conditions Service, assembly and repair conditions as at 01/20 Valid from 01/06/2020 1 Scope of application The Service, Installation and Repair Terms and Conditions as of 01/20 apply as a supplement and more specific special regulation to the General Terms and Conditions for all group companies of the Novoferm group of companies in Germany, as of 01/2020 . The personal scope of application as of 01/01/2020 extends to the following group companies: o Novoferm Vertriebs GmbH, Sch\u00fcttensteiner Str. 26, 46419 Isselburg (Reg.: AG Coesfeld HRB 12057) o DSS Docking Solution und Service GmbH, Springrad 4, 30419 Hannover (Reg.: AG Hannover HRB 202851) o Novoferm Verladetechnik und Service GmbH, Willi-Bleicher-Stra\u00dfe 7, (Gewerbegebiet - Im gro\u00dfen Tal), 52353 D\u00fcren (Reg.AG D\u00fcren HRB 2646) o Novoferm tormatic GmbH, Eisenh\u00fcttenweg 6, 44145 Dortmund, (Reg.: AG Dortmund HRB 14016) hereinafter summarised as NOVOFERM . The Service, Installation and Repair Terms and Conditions as of 01/20 only apply to business transactions with entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. Our service and work offers and all agreements with us with predominantly service and work contract content (maintenance contracts, etc.) are based exclusively on these terms and conditions. They shall be deemed to have been recognised when the order is placed or, at the latest, when the delivery is accepted. Our terms and conditions do not apply to public contracts (VOB/A, VOL/A), even if reference is made to them in the offer or parts thereof in individual cases. Any other terms and conditions of the customer shall not become part of the contract unless they are expressly accepted by us in writing. Our terms and conditions shall also apply to all future transactions. The Service, Assembly and Repair Terms and Conditions as of 01/20 apply to all contracts for service, maintenance, assembly, repair and other ancillary services which are not merely ancillary obligations of a purchase contract. The latter are regulated conclusively in Section IV of the General Terms and Conditions. These terms and conditions apply in particular to independently established contractual relationships which contain a service (service contracts) or a performance success (work contracts). Construction contracts are excluded; for these, the individually negotiated and agreed terms and conditions of the contract apply. The Service, Installation and Repair Terms and Conditions as of 01/20 do not apply to services and performances of NOVOFERM in connection with warranty claims, guarantee claims for NOVOFERM products, even if these are provided as a gesture of goodwill. For subsequent deliveries or spare parts deliveries, the General Terms and Conditions for all group companies of the Novoferm group of companies in Germany as of 01/2020 also apply exclusively. In all other respects, the terms and conditions of a previous contractual relationship do not apply to service and work contracts unless this has been expressly agreed. Section I regulates the special conditions for service contracts (customer training, testing, maintenance) Section II regulates the special conditions for repair and installation services (maintenance, repair) Section III regulates the general conditions for all service and work contracts of the Novoferm group of companies Section I Service contracts 2. customer training, instruction and other product-related services The scope of services of a service contract is described in the offered service programme or in the offer texts. NOVOFERM provides customer training, instruction and other services in connection with the transfer of expertise on NOVOFERM products on the basis of the instructions of the respective manufacturer. Technical standards, accident prevention regulations and legal framework conditions (occupational safety or fire protection regulations, etc.) are taken into account in their current state. NOVOFERM provides all services exclusively through expert personnel and will only commission vicarious agents or assistants with the service who have the required expertise. The success of the transfer of expertise depends on the customer\u0027s recipient horizon. Only the contractual service is guaranteed. If necessary, each service can be offered repeatedly or on a recurring basis as part of a standing order on the basis of these terms and conditions. Insofar as training measures include a performance assessment and certification of successful participation, the assessment shall be carried out in accordance with the standard specifications; the passing of the training participants cannot be guaranteed. 3. inventories, tests and other product-related expertise The inspection order is a service contract in accordance with section 2 paragraph (1). The visual inspection does not include any adjustment or maintenance work. These can be offered and commissioned in addition or subsequently. NOVOFERM provides inventories, inspections and other product-related expertise on NOVOFERM products on the basis of the product descriptions and instructions of the respective manufacturer. Technical (product) standards, accident prevention regulations and legal framework conditions (product safety regulations, etc.) are taken into account in their current state. NOVOFERM performs all services exclusively through expert personnel and will only commission vicarious agents or assistants with the inspection who have the required expertise. Service programmes for the UVV inspection of door/gate systems, machines and equipment in accordance with the regulations are carried out in accordance with the current guidelines of the employers\u0027 liability insurance association, including force measurement in accordance with ASR A1.7, and certified in a test report. Entries in the inspection logbook and its maintenance are the sole responsibility of the operator of the system. NOVOFERM will prepare an offer to rectify any defects found. Alternatively, a UVV inspection with included maintenance is offered in accordance with section 4 paragraph (4). The customer/operator is and remains responsible for the condition and safety of the machinery and equipment. He is also legally obliged to keep a record of the annual inspections or an inspection log. He must ensure that all equipment intended for inspection and maintenance is freely accessible . From a working height of 4 metres, an approved and suitable working platform (scaffolding, platform) is required to carry out the work for safety reasons. This is not included in the scope of services and must be provided by the customer or procured at the customer\u0027s own expense. NOVOFERM offers a 24/7 product service hotline via TST. The call service is available to the customer 24 hours a day, 365 days a year. The current price per minute from the landline network is stated in the price list for ancillary costs and conditions on the respective company\u0027s website; costs for mobile calls may vary. The 24/7 hotline can be reached on 0180/5251290. The after-sales service hotline of Novoferm Vertriebs GmbH in Brackenheim can be reached on 07135/89-555 during normal business hours (Mon-Thu from 7:00 am to 5:00 pm and Fri from 7:00 am to 1:00 pm). The TST service hotline can be reached during normal business hours on 02421-91580. 4. maintenance work (excluding repair and maintenance) The maintenance contract is a contract for work. The inspection work required for maintenance and the scope of the maintenance services are described in the service programme offered or in the offer texts. Maintenance and repair measures are not included unless expressly agreed. The conditions of Section 3 apply accordingly to the inspection work. The maintenance work is carried out on the basis of the maintenance instructions of the respective manufacturer. Technical (product) standards, accident prevention regulations and legal framework conditions (product safety regulations, etc.) are taken into account in their current state. NOVOFERM shall provide all services exclusively by expert personnel and shall only commission vicarious agents or assistants with the service who have the required expertise. Unless otherwise agreed in the maintenance contract, lubricants required for the maintenance work will be invoiced separately as required. If additional orders are placed for maintenance or repair work that can be carried out in the course of the inspection and maintenance work, invoicing shall be based on the general terms and conditions in Section III. The inspection and maintenance of roller doors, sectional doors, high-speed doors, barrier systems, sliding doors (ASR A1.7, BGR 232 for power-operated doors and gates), automatic doors (ASR A1.7, DIN 18650), dock levellers (BGR 233), smoke/fire doors, smoke/fire protection doors, (DIN 14677, DIBt) includes the UVV inspection including force measurement and maintenance on power-operated doors in accordance with the current guidelines of the employers\u0027 liability insurance association. The UVV inspection includes the testing of all safety devices including force measurement in accordance with ASR A1.7 using the authorised measuring devices. Maintenance includes checking all mechanical and electrical equipment (if available), checking and retensioning equalising units, aligning and adjusting door leaves. The scope of work includes the preparation of the test report and the awarding of a sticker for each system. NOVOFERM will prepare an offer to rectify any defects identified. The special obligations to co-operate in accordance with section 3 paragraph (4) apply accordingly. Tests for fire protection closures and hold-open systems can only be carried out if the prescribed test book with the protocol of the initial commissioning (acceptance protocol) is available and the system has an initial commissioning label with system number (acceptance plate). In the case of special systems, a special authorisation - approval in individual cases - must be available. If permissible, tests that have not been carried out can be carried out at a later date for a separate charge against proof, but require prior verification of the overall situation in terms of building law and actual (building physics). Section II Repair and installation work (repair and maintenance) 5 Special repair and installation conditions If there are special requirements for the installation of spare parts or repair services for certain objects of performance, the customer will receive the corresponding instructions from NOVOFERM in the offer or in the accompanying letter or sent with the offer. Reference is also made to the special on-site services and the performance limits. The pure installation order and the repair order is a contract for work and labour. If the delivery of a replacement product or a replacement part according to the offer prices of NOVOFERM is the central performance obligation of the order and the assembly or repair service is only an ancillary service to the delivery, this is a purchase contract with ancillary assembly service (cf. clause 1 paragraph (3). The object of performance (hereinafter also referred to as the object of repair in the case of repairs) is described in our offers. Ancillary services and special services not mentioned are not part of the scope of services, unless they are ancillary services in accordance with the recognised rules of technology (e.g. relevant DIN standards), the manufacturer\u0027s specifications of the spare parts suppliers (e.g. assembly or repair instructions) or customary practice (cf. section 4.1 of the relevant DIN VOB/C), which the customer may expect even without a service description. The customer may demand all services or ancillary services required for the success of the service. NOVOFERM is authorised to make execution dependent on additional remuneration. In the case of fire and smoke protection closures, the walls and door/gate openings must be manufactured as specified in the general building inspectorate approval and the installation instructions. The dimensional tolerances must comply with DIN 18100. In the case of smoke-tight doors and sliding doors as well as roller and sectional doors, the evenness tolerance of the floor in the threshold area must be carried out in accordance with DIN 18202 Table 3, line 4, with increased requirements. At the start of installation, all door and gate openings must be freely accessible so that our fitters can start work without waiting times. If the installation or repair work cannot be carried out in accordance with the regulations, NOVOFERM will point out the concerns immediately after identifying the problem and, if possible, propose a legally compliant solution. NOVOFERM may not be obliged to carry out services that do not comply with the law. NOVOFERM is authorised to discontinue the services after the problem has been discovered. Any performance deadlines are suspended until the customer has made a decision. The customer/operator is responsible for the safety of the construction site. Our specialist site management or our fitters will draw attention to known and recognised risks. If the source of danger is not eliminated immediately, the installation in the endangered installation areas must be cancelled. Any costs incurred as a result will be charged to the customer on presentation of proof. Section III General Terms and Conditions 6 Scope of application Unless the special conditions in Sections I and II contain more specific provisions, the following general conditions apply to all service and work contracts of the Novoferm group of companies, unless more specific provisions are contained in the offer, the letter accompanying the offer or the notes attached to the offer in accordance with Section 5 paragraph (1). Individual agreements (negotiated conditions) always take precedence. 7 Agreed scope of services, object of service If there is an uncontradicted written order confirmation from NOVOFERM, this shall be decisive for the content of the contract and the scope of the service, repair or installation work. If the object of performance is not a product of NOVOFERM, the customer must draw attention to existing industrial property rights of third parties; insofar as NOVOFERM is not at fault, the customer shall indemnify NOVOFERM against any claims of third parties arising from industrial property rights. Changes or extensions and additional equipment to the object of performance not planned or executed by NOVOFERM are only included in the scope of performance if they were notified by the customer in writing or in text form prior to submission of the offer. If they are only discovered during the execution of the contractual services, all necessary additional costs shall be borne by the customer. Any necessary interruption, rescheduling, rescheduling and renewed travelling and the associated time sequences shall be borne by the customer and shall be invoiced on proof. If the service becomes impracticable, inspection fees shall not be credited; otherwise, Section 8 shall apply. 8. unfeasible service The services rendered for the submission of a cost estimate or offer as well as the further expenses incurred and to be documented (troubleshooting time is working time) shall be invoiced to the customer if the service cannot be performed for reasons for which NOVOFERM is not responsible, in particular because: o the fault complained of did not occur during the inspection o spare parts cannot be procured o the service may not be performed for legal reasons o the service cannot be performed for technical reasons o the contract has been cancelled during performance for economic or other reasons within the customer\u0027s sphere of risk (free client cancellation). NOVOFERM will invoice the partial services rendered. Spare parts already ordered for the customer will, at the customer\u0027s request, either be delivered and invoiced or, if possible, cancelled or recycled, the proceeds of which will be offset against the purchase price for the spare parts or credited. NOVOFERM shall only charge a cancellation fee for partial services not rendered in cases of a culpable breach of duty by the customer which has become causal for the non-feasibility of the service. The item to be repaired need only be restored to its original condition at the express request of the customer against reimbursement of the costs if and insofar as this is legally permissible, unless the partial services performed were not necessary in order to recognise the impracticability of the service. NOVOFERM will not charge for partial services not required in this sense and the restoration of the original condition, insofar as possible and permissible. If the repair cannot be carried out, NOVOFERM shall not be liable for damage to the item to be repaired. Otherwise, paragraph 19 shall apply. 9. no cost estimate, limits of liability for offer prices In business transactions with entrepreneurs, NOVOFERM does not prepare cost estimates, but non-binding offers. As far as possible, the customer will be given a detailed estimate of the installation or repair price upon conclusion of the contract, broken down into the price for the service (lump sums, hourly or daily rates, etc.), required materials, aids and spare parts (unit prices, purchase prices, etc.), prices for the work (lump sums, unit prices, hourly wages, etc.), travelling costs, allowances and other expenses to be reimbursed. In order to prepare a detailed offer, an inspection of the place of performance and an examination of the object of performance are required, which entail considerable costs for NOVOFERM. At the customer\u0027s request, NOVOFERM will carry out this service against proof of hours worked (cf. clause 12). A binding offer for the customer order can be submitted on this basis. NOVOFERM will state in the binding offer whether or to what extent the offer costs will be credited when the order is placed. NOVOFERM is entitled to all property rights and copyrights to the offer and the files or documents and planning documents produced for the offer. The customer only receives a right of use after full payment of the remuneration. If flat-rate prices are stated in the quotation items (e.g. flat-rate inspection fees, unit prices, daily rates, flat-rate delivery costs, etc.), the prices for the service described are conclusively binding. The same applies to the stated spare parts prices and unit prices for the service described. Prices shall only be adjusted or changed in the event of changes in performance, difficulties and other factors that are not known at the time of submission of the quotation but are significant for the calculation. Working, preparation or waiting times for admission checks, safety training or instruction by the customer or operator/owner of the object of performance, island locations pursuant to Clause 11 paragraph (5) or other access or labour difficulties within the meaning of paragraph (5) are also not calculated, unless the difficulties communicated by the customer are expressly described in NOVOFERM\u0027s offer. Unless otherwise agreed (e.g. fixed prices with a fixed price period), both contracting parties reserve the right to change prices if purchase prices, wages, transport costs, tax rates or other cost factors change by more than 5% between the price agreement and the execution of the order and the specific change was not foreseeable when the contract was concluded. The burden of proof lies with the party making the adjustment claim. The claim can be asserted at the earliest 4 months after conclusion of the contract. The bindingly agreed prices assume that the service can be performed in one go without hindrance or difficulty (cf. Section 14 f.). Waiting times and costs for additional journeys or overnight stays at the place of performance, which arise due to the customer\u0027s failure to fulfil or delay in fulfilling its duties to cooperate and obligations, missing or delayed on-site services or for other reasons for which NOVOFERM is not responsible, shall be charged additionally. This shall also apply in the event of an interruption of the work for which the customer is responsible and which makes it necessary for the vicarious agents to leave the place of performance. Without express written agreement, the customer may not demand remuneration or deductions from the agreed purchase price or remuneration for its own co-operation in the provision of services. If the scope of services in the offer cannot be reliably calculated in full, in individual items or partial services of individual items without further investigations (cf. paragraph (2)), NOVOFERM offers the service on the basis of the working time ultimately required for this (hourly wage, equipment deployment times, etc.). The work will then be performed on proof (cf. clause 12) and invoiced according to the general remuneration rates on an hourly wage basis (clause 10). If price or time details are provided in such items, the details are non-binding forecasts based on experience and have no binding effect in the sense of a price agreement. 10. remuneration on an hourly wage basis Unless otherwise agreed, all services and work shall be invoiced on the basis of time and other expenses. If billing is based on time spent, 1/10th of an hour (six minutes) shall be specified as the billing interval for partial hours. Working hours Billing is based on the agreed hourly rates. If an hourly rate has not been agreed, the general hourly rate of NOVOFERM valid at the time the service is provided will be charged. The rates valid at the time the contract is concluded apply, the current amount of which and the surcharges for overtime, night, weekend and public holiday work are published in our price list for ancillary costs and conditions on the company\u0027s website. In addition, we shall charge the usual allowance for expenses per fitter and day, the current amount of which we shall specify in relation to the actual duration of the absence of the fitters deployed for the customer in our price list for ancillary costs and conditions on the company\u0027s respective website. In the case of absences requiring overnight accommodation, the overnight accommodation costs of the fitters for suitable accommodation shall also be reimbursed on presentation of proof. Substances and materials Unless a lump sum has been agreed, the substances (e.g. lubricants) or materials (e.g. material carried in the service vehicle, wear parts or small parts) required for the service but not specified with binding prices in the offer shall be invoiced according to the quantity actually required at the prices of NOVOFERM applicable at the time the services are performed. The delivery of spare parts labelled with binding purchase prices in the offer or the order confirmation is not subject to this regulation. The General Terms and Conditions for all group companies of the Novoferm group of companies in Germany as of 01/2020 apply to the delivery of spare parts (see section 1 paragraph (4). Plant, machinery and equipment The necessary use of NOVOFERM\u0027s own inspection and test equipment, machinery and equipment will be invoiced at the agreed hourly rates in accordance with the time actually required at the prices applicable at the time the service is performed. If a price has not been agreed, the customary and appropriate billing shall be based on comparable prices for the rental. External services If, after consultation with the customer, external services are used for the provision of the service, which are purchased by the customer or charged on by NOVOFERM on the basis of cost price, the purchase price plus a reasonable percentage surcharge for general costs on the net purchase prices will be charged, the current amount of which we will announce in the price list for ancillary costs and conditions on the respective website of the company concerned. 11. travelling costs, distance to the place of performance Travelling time/travel time is working time in accordance with clause 10 paragraph (2). Travelling time is determined by the distance to the place of performance, time and traffic conditions. The travelling time depends on flight/travel schedules and the services offered by the passenger carrier. NOVOFERM shall select the vicarious agent suitable for the service at its own discretion, taking into account the interests of the customer (Section 315 III BGB). NOVOFERM maintains a Germany-wide network of vicarious agents with its own service companies and their locations, with NOVOFERM contract fitters and service partners. The journey is made either from the location of the vicarious agent selected or agreed for the order or from an upstream service location, as is the return journey. The scheduling of the fitters depends on various criteria. When making the selection, particular consideration is given to the expertise of the vicarious agent for the object of performance concerned (product expertise), its availability and suitability for the circumstances of the type of assignment (e.g. emergency assignments), circumstances and scope of the contractual performance (number of service employees required), e.g. for long-term construction sites or special constructions. Regional particularities such as area coverage (e.g. in structurally weak areas) may also require additional travelling distances. The number of service employees to be dispatched also depends on statutory regulations on occupational safety and the guidelines of the employers\u0027 liability insurance associations (accident prevention regulations). Depending on the situation and the customer\u0027s requirements, the journey can be made with several fitters in one vehicle or with several fitters in different vehicles from different locations. The installation dispatcher makes the selection decision after the order has been placed and all technical questions have been clarified, usually 14 days before the planned start of the service. If the customer attaches particular importance to the use of certain vicarious agents, this must be communicated at the time the order is placed or subsequently agreed when the additional costs and performance time risks caused by the request are assumed. Travel costs with assembly/service vehicles are calculated on the basis of the kilometres driven for the customer for each vehicle at a flat rate per kilometre, the current amount of which we announce in the price list for ancillary costs and conditions on the respective website of the company concerned. Any parking costs incurred will be charged according to actual expenditure. Travel expenses will be reimbursed to a reasonable extent (flight: economy, train: 2nd class, seat reservation) upon presentation of proof. Destinations with island or mountain locations without direct road access lead to additional time and logistical expenses. Following agreement on the additional expense, NOVOFERM will invoice the customer for the additional expense at its own cost, plus processing costs of 25% of the additional costs (ferry for assembly/service vehicle and fitters, helicopter transport, etc.). All islands that have a direct bridge connection to the mainland are not considered island locations (Fehmarn, Poel, R\u00fcgen, Usedom, Zingst), where the travelling and travel costs for the national mainland apply. 12. proof of performance, burden of proof At the request of NOVOFERM, the customer must certify the hours worked on the activity reports (reports) on a daily basis, but at the latest after completion of the work. Activity reports signed by the customer without reservation are, in principle, incontestable billing bases for the customer with regard to the travel and service times, substances and materials reported. If a vicarious agent (e.g. site manager) or assistant (e.g. facility manager) signs the report without being authorised to represent the customer, the customer must provide evidence that the reported content is not correct. Unsigned activity reports are sent to the customer with the invoice. If the customer does not object to the reported content within one month of receipt, the customer must provide evidence that the reported content is incorrect. 13 Billing and payment, default of payment and legal consequences The customer must ensure that NOVOFERM is informed of the desired billing address (if different from the order address) in good time. If subsequent invoice corrections become necessary, the correction and its duration shall have no effect on the due date (cf. clause 13 paragraph (4)) or on any delay in payment that has already occurred. NOVOFERM charges reasonable processing fees for the internal processing costs, the current amount of which is stated in our price list for ancillary costs and conditions on the respective company\u0027s website. Both contracting parties reserve the right to provide evidence of higher or lower damages. The services shall generally be invoiced after performance of the service (service contract) or acceptance (contract for work). However, NOVOFERM is entitled to demand appropriate weekly instalments in accordance with the progress of the service. This also applies to the use of plant, machinery and equipment during the invoicing period, as well as to materials processed and delivered during the invoicing period and substances used for the provision of services. The General Terms and Conditions for all Novoferm Group companies in Germany as of 01/2020 apply to the delivery of spare parts (see section 1 paragraph (4)). If the installation of delivered spare parts is included in the scope of services of a contract for work and labour, the parts price and delivery costs shall be invoiced upon occurrence of the delay in cooperation or after installation of the spare part. For new customers, NOVOFERM claims the right to demand advance payment or appropriate advance payment for the first two orders. A corresponding reference is made in the relevant new customer offers. All invoices are due for payment immediately upon receipt without any deductions. NOVOFERM is entitled to demand an appropriate advance payment on the remuneration if the customer\u0027s creditworthiness is not sufficiently confirmed when the contract is concluded. If the agreed net payment target is exceeded by more than 10 days, we are entitled, without prejudice to our other statutory claims, to charge default interest at a rate of 9 percentage points above the respective base interest rate, but at least 12 % p.a. Proof of lower or higher damages caused by default is permissible. Any rebates, bonuses and other benefits granted shall lapse for all deliveries and services affected by the default in payment. Discounts granted shall be cancelled in their entirety. Incoming instalments or payments without a payment term shall be credited first against any interest claims and then against the oldest arrears after default of payment has occurred. If the customer is in arrears with due payments or if we become aware of circumstances that give rise to justified doubts about the customer\u0027s solvency or creditworthiness, we shall be entitled, irrespective of previously agreed terms of payment, to demand either reasonable advance payment or the provision of security at our discretion. In case of doubt, payments which are accepted as cash transactions in insolvency proceedings or which are regarded as not contestable shall be regarded as appropriate. If this demand is not met, we shall also have the right to refuse further fulfilment of the contract after expiry of a reasonable period and to demand compensation instead of consideration. 14 Special obligations of the customer to co-operate, hindrance to performance The customer must support the personnel providing the service in carrying out the services on the customer\u0027s premises at his own expense. The customer must take the necessary measures to protect persons and property at the workplace. The customer must inform the person in charge of the work commissioned by NOVOFERM about existing special safety regulations, insofar as these are of significance for the personnel. He shall inform NOVOFERM immediately of any breaches of such safety regulations by the personnel. In the event of serious violations, he may, in agreement with the head of the work, refuse the offender access to the work site. He must ensure unhindered access to the object of performance in good time at his own expense, remove any existing covers and provide safe workplaces at the place of performance that comply with the occupational health and safety regulations so that NOVOFERM can start performing the work without delay and carry out the work in one go without interruptions or disruptions. For the duration of the work, the work area cannot be used by the customer for any other purpose. NOVOFERM shall notify the customer immediately of any obstructions; the customer is obliged to inform NOVOFERM immediately after the obstruction has been removed. For the duration of the notified obstruction, the customer shall bear the risk and danger for the object of performance. If NOVOFERM is not responsible for the hindrance or interruption, the customer shall bear all necessary additional costs. Waiting times, costs of a new journey/travel, as well as all other expenses caused by the hindrance or interruption (e.g. costs of storage of spare parts) will be charged on proof. 15 Customer services, technical support The customer is obliged to create the agreed conditions for the provision of services at his own expense. NOVOFERM shall specify the conditions required for the unhindered provision of services in its offers. The following conditions form the basis for the calculation of NOVOFERM\u0027s service remuneration. In the event of non-fulfilment by the customer, reimbursable additional costs or hindrances within the meaning of clause 14 paragraph (4) arise: A suitable parking space for the technician\u0027s vehicle that can be reached quickly from the place of use must be made available; any costs incurred (e.g. parking fees) will be charged to the customer when the invoice is issued. When the object of performance is delivered by NOVOFERM, the customer must ensure that there is an unloading facility near the building, if necessary accessible by articulated lorry (40 t). In order to be able to carry out the transport and installation without hindrance, the customer must provide a building access and transport route to the installation site that is dimensioned according to the size of the object of performance. For transport, a ground-level, drivable access to and within the building as well as a correspondingly drivable option to the individual floors is required. On both sides of the installation opening, the customer must provide fixed standing areas of an appropriate size. The customer must provide a lockable room/container in the building or in the immediate vicinity of the place of performance, protected from the weather, for the storage of the object of performance. Suitable lifting gear and scaffolding must be procured by the customer and kept available for the duration of the performance of the service. The customer shall prepare a level, stable and offset-free working surface. Ladders, equipment and lifting platforms must be stable. The place of performance must be well lit, tidy, dry and, if necessary for the work, heated. First aid for the installation personnel and suitable recreation rooms with washing facilities and sanitary facilities (WC) must be provided by the customer. Power connections for assembly equipment or machines must be provided in the immediate vicinity of the place of performance. The customer shall bear the costs for the necessary connections and electricity consumption. If required for the service, a water or compressed air connection must be provided in the immediate vicinity of the place of performance. The costs for the necessary connections and consumption shall be borne by the customer. Provision of waste containers and rubble containers in the vicinity of the place of performance, into which NOVOFERM can deposit packaging material or building rubble. Disposal of the removed and defective parts and the rubble shall be carried out by the customer, unless otherwise agreed The customer is obliged to provide technical assistance, in particular to: Provide the necessary suitable skilled and unskilled labour in the number required for the work and for the time required; the unskilled labour must follow the instructions of the installation manager. NOVOFERM accepts no liability for the auxiliary staff. However, if the error of the assistant is directly due to incorrect instructions from the installation manager, NOVOFERM shall be liable and shall provide the same warranty as for its own installation personnel. NOVOFERM shall provide all ancillary services and special services not included in the scope of the order, including the procurement of the necessary building materials. Unless otherwise agreed, the service does not include any chiselling and breaking work or any bricklaying, plastering, concreting, sealing or grouting work. Preparatory work (e.g. electrical wiring, substructures, measurement of metre cracks in the immediate vicinity of the place of performance, etc.) and subsequent trades (finishing plastering, painting, tinsmith work, etc.) are also not included in the scope of performance unless expressly agreed. Cleaning of the object of performance and the place of performance. Provision of materials and performance of all other actions necessary for the commissioning of the object of performance and for the execution of contractually agreed ancillary services. Provision of the suitable and authorised personnel required for handover, commissioning, instruction and acceptance, immediately after completion of the work by NOVOFERM. The customer\u0027s technical assistance must ensure that the installation can be started immediately after the arrival of the installation personnel and can be carried out without delay until acceptance by the customer. If additional information, special plans or instructions are required, NOVOFERM shall make them available to the customer in good time. If the customer fails to fulfil his obligations, NOVOFERM shall be entitled, but not obliged, after setting a deadline, to carry out the actions incumbent on the customer in his place and at his expense. If the customer\u0027s failure to co-operate or delay in co-operating results in additional costs (e.g. assembly personnel waiting idly, machines and equipment that cannot be used, etc.), NOVOFERM will immediately draw attention to this circumstance. The customer must pay for the additional expenses caused by the hindrance and issue instructions as to whether the work is to be cancelled, interrupted or resumed after a waiting period. 16 Performance period, delay in performance The information on performance deadlines is based on experience and estimates and is therefore not binding. The customer may only demand the agreement of a binding performance deadline, which must be expressly designated as \u0022binding\u0022 or \u0022fixed\u0022 in the contract, once the scope of the work has been precisely determined. The performance deadline shall be deemed to have been met if the service is ready for acceptance by the customer by the time it expires or, in the case of contractually agreed testing of the object of performance, if the service is ready for acceptance. If the performance is delayed due to the occurrence of circumstances for which NOVOFERM is not responsible, the performance period shall be reasonably extended insofar as such obstacles can be proven to have an influence on the completion of the performance. In the case of additional and extension orders placed at a later date or in the case of necessary additional work, the agreed performance period shall be extended accordingly. If the work is interrupted at the customer\u0027s request for a period of more than one month, NOVOFERM may invoice the services rendered up to that point (also in the form of a partial final invoice). Each time services are resumed after interruptions for which NOVOFERM is not responsible, the new service period must be planned, scheduled and agreed again. It is the customer\u0027s responsibility to request the resumption of the service in good time. In all cases of a statutory right of cancellation, the customer undertakes, at NOVOFERM\u0027s request, to declare within a reasonable period of time whether it will exercise its right of cancellation. As long as NOVOFERM has not received the declaration of cancellation, the customer\u0027s obligation to accept the goods remains in force. 17 Acceptance, transfer of the risk of performance The customer is obliged to accept the work performance as soon as he has been notified of its completion and any contractually agreed testing of the processed object has taken place. If the service proves not to be in accordance with the contract, NOVOFERM shall be obliged to remedy the defect. This shall not apply if the defect is insignificant for the interests of the customer or is based on a circumstance attributable to the customer. If there is a minor defect, the customer may not refuse acceptance. The handover, any necessary commissioning or instruction and the acceptance of the work shall take place immediately after completion of the work, unless otherwise agreed. If an additional date becomes necessary for reasons for which NOVOFERM is not responsible, the customer shall bear the costs for the additional date, including travelling expenses. If acceptance is delayed through no fault of NOVOFERM, acceptance shall be deemed to have taken place two weeks after notification of completion of the service. \u00a7 Section 640 (2) BGB remains unaffected. Upon acceptance, NOVOFERM\u0027s liability for recognisable defects shall lapse, unless the customer has reserved the right to assert a specific defect. The risk of performance shall pass to the customer upon handover. At the express request of NOVOFERM, an acceptance report must be drawn up on acceptance of services, in which in particular all defects whose assertion the customer reserves the right to assert must be recorded. The acceptance report must be signed by the representatives of both contracting parties. 18. claims for defects After acceptance of the service, NOVOFERM shall be liable for defects in the service to the exclusion of all other claims of the customer, notwithstanding paragraph (6) and clause 19, in such a way that the customer must remedy the defects. The customer must immediately notify NOVOFERM in writing of any defect found. For the elimination of a defect in an object of performance, the latter shall be made available for a reasonable period of time if necessary. NOVOFERM shall not be liable if the defect is insignificant for the interests of the customer or is based on a circumstance attributable to the customer. This applies in particular with regard to parts provided by the customer or cooperation on the part of the customer pursuant to Clause 14 or services pursuant to Clause 15. NOVOFERM shall not be liable for the consequences of any improper modifications or repair work carried out by the customer or third parties without the prior authorisation of NOVOFERM. Only in urgent cases where operational safety is jeopardised and to prevent disproportionately large damage, in which case NOVOFERM must be notified immediately, or if NOVOFERM - taking into account the statutory exceptions - has allowed a reasonable deadline set for it to remedy the defect to expire without success, does the customer have the right, within the framework of the statutory provisions, to remedy the defect itself or have it remedied by third parties and to demand reimbursement of the necessary costs from NOVOFERM. If a spare part supplied by NOVOFERM is damaged through the fault of NOVOFERM during the provision of the service, it will, at our discretion, be repaired at our expense or supplied and installed again. NOVOFERM shall bear the direct costs arising from the rectification of defects, including the costs of the replacement part, including dispatch, insofar as the complaint proves to be justified. The customer shall also bear the costs of removal and installation as well as the costs of any necessary provision of fitters and assistants, including travelling expenses, provided that this does not result in a disproportionate burden. If NOVOFERM - taking into account the statutory exceptions - allows a reasonable deadline set for it to rectify the defect to elapse fruitlessly, the customer has the right to reduce the price within the framework of the statutory provisions. The customer may only withdraw from the contract if the service is demonstrably of no interest to the customer despite the reduction. Further claims shall be determined exclusively in accordance with paragraph 19 of these terms and conditions. 19 Liability, exclusion of liability NOVOFERM shall only be liable for damage that has not occurred to the object of performance itself - for whatever legal reasons: in the event of intent in the event of gross negligence on the part of the executive bodies or executive employees in the event of culpable injury to life, limb or health in the event of defects that NOVOFERM has fraudulently concealed within the scope of a guarantee promise insofar as liability exists under the Product Liability Act for personal injury or property damage to privately used objects. In the event of culpable breach of material contractual obligations, NOVOFERM shall also be liable in the event of gross negligence on the part of non-executive employees and, in the event of negligence, limited to reasonably foreseeable damage typical of the contract. Damages arising from loss of production or disruption, downtime costs, loss of profit or contractual penalties promised to third parties which have been incurred or forfeited by the customer or its customer as a result of the service or subsequent fulfilment will only be compensated if a binding or fixed performance deadline was agreed and the customer has pointed out the specific damages and costs that are imminent if the deadline is exceeded when the completion date was agreed. Further claims are excluded. 20. limitation period All claims of the customer - with the following exceptions - are subject to a limitation period of 12 months. The statutory limitation periods shall apply to claims for damages pursuant to clause 19 paragraph (1). If NOVOFERM provides the service on a building and this causes its defectiveness, the statutory periods shall also apply. 21 Retention of title, extended right of lien NOVOFERM retains title to all accessories, spare parts and replacement units used until receipt of all remuneration payments under the contract for work and services. NOVOFERM is entitled to a right of lien on the customer\u0027s object of performance that has come into its possession on the basis of the contract due to its claim arising from the contract for work. The right of lien can also be asserted for claims arising from work carried out earlier, deliveries of spare parts and other services, insofar as they are connected with the object of performance. The right of lien shall only apply to other claims arising from the business relationship insofar as these are undisputed or legally binding. 22. compensation by the customer If the materials, equipment or tools provided by NOVOFERM are damaged or lost at the customer\u0027s premises through no fault of NOVOFERM, the customer shall be obliged to compensate for such damage. Damage attributable to normal wear and tear shall not be taken into account. 23. no power of representation of NOVOFERM fitters The fitters are not authorised to make legally binding declarations on behalf of NOVOFERM. The service and customer service departments of NOVOFERM or the respective project manager are exclusively responsible for the execution of the contract and the submission of legally binding declarations. 24. privacy policy We would like to point out that NOVOFERM processes data on business transactions and reserves the right to transmit the data required to obtain credit insurance to the insurance provider. The joint data protection declaration of the NOVOFERM group of companies is published on all NOVOFERM websites. 25 Place of payment, place of jurisdiction If the customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the place of fulfilment for the customer\u0027s contractual obligations towards Novoferm Vertriebs GmbH whose registered office is in D-46419 Isselburg-Werth DSS Docking Solution und Service GmbH whose registered office is in D-30419 Hanover Novoferm Verladetechnik und Service GmbH whose registered office is in D-52353 D\u00fcren Novoferm tormatic GmbH whose registered office is in D-44145 Dortmund. If the customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the place of fulfilment for the customer\u0027s contractual obligations towards is Novoferm Vertriebs GmbH D-46419 Isselburg-Werth (AG Bocholt) DSS Docking Solution und Service GmbH D-30175 Hanover (AG Hanover) Novoferm Verladetechnik und Service GmbH D-52353 D\u00fcren (AG D\u00fcren) Novoferm tormatic GmbH D-44145 Dortmund (AG Dortmund) This applies accordingly to legal proceedings against the customer. However, NOVOFERM is also entitled, at its discretion, to take legal action at the customer\u0027s place of business. 37 Validity, replacement of old conditions Should any of the above provisions be invalid, partially invalid or excluded by an individual special agreement, this shall not affect the validity of the remaining provisions. The above conditions replace all service contract conditions of the NOVOFERM Group companies named in paragraph 1 and apply to all contracts concluded from 01.04.2020 . Isselburg-Werth, March 2020 The management","teaser":"Service, assembly and repair conditions Service, assembly and repair conditions as at 01/20 Valid from 01/06/2020 1 Scope of application The Service, Installation and Repair Terms and Conditions as of 01/20 apply as a supplement and more specific special regulation to the General Terms and Condition","url":"https://www.tormatic.de/en/footer-meta-menu/terms-of-service","sortSubTitle_stringS":"Terms of service","novofermType_stringS":"pages","_version_":1868138785304215552,"indexed":"2026-06-16T07:46:19Z","content":"Service, assembly and repair conditions Service, assembly and repair conditions as at 01/20 Valid from 01/06/2020 1 Scope of application The Service, Installation and Repair Terms and Conditions as of 01/20 apply as a supplement and more specific special regulation to the General Terms and Conditions for all group companies of the Novoferm group of companies in Germany, as of 01/2020 . The personal scope of application as of 01/01/2020 extends to the following group companies: o Novoferm Vertriebs GmbH, Sch\u00fcttensteiner Str. 26, 46419 Isselburg (Reg.: AG Coesfeld HRB 12057) o DSS Docking Solution und Service GmbH, Springrad 4, 30419 Hannover (Reg.: AG Hannover HRB 202851) o Novoferm Verladetechnik und Service GmbH, Willi-Bleicher-Stra\u00dfe 7, (Gewerbegebiet - Im gro\u00dfen Tal), 52353 D\u00fcren (Reg.AG D\u00fcren HRB 2646) o Novoferm tormatic GmbH, Eisenh\u00fcttenweg 6, 44145 Dortmund, (Reg.: AG Dortmund HRB 14016) hereinafter summarised as NOVOFERM . The Service, Installation and Repair Terms and Conditions as of 01/20 only apply to business transactions with entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. Our service and work offers and all agreements with us with predominantly service and work contract content (maintenance contracts, etc.) are based exclusively on these terms and conditions. They shall be deemed to have been recognised when the order is placed or, at the latest, when the delivery is accepted. Our terms and conditions do not apply to public contracts (VOB/A, VOL/A), even if reference is made to them in the offer or parts thereof in individual cases. Any other terms and conditions of the customer shall not become part of the contract unless they are expressly accepted by us in writing. Our terms and conditions shall also apply to all future transactions. The Service, Assembly and Repair Terms and Conditions as of 01/20 apply to all contracts for service, maintenance, assembly, repair and other ancillary services which are not merely ancillary obligations of a purchase contract. The latter are regulated conclusively in Section IV of the General Terms and Conditions. These terms and conditions apply in particular to independently established contractual relationships which contain a service (service contracts) or a performance success (work contracts). Construction contracts are excluded; for these, the individually negotiated and agreed terms and conditions of the contract apply. The Service, Installation and Repair Terms and Conditions as of 01/20 do not apply to services and performances of NOVOFERM in connection with warranty claims, guarantee claims for NOVOFERM products, even if these are provided as a gesture of goodwill. For subsequent deliveries or spare parts deliveries, the General Terms and Conditions for all group companies of the Novoferm group of companies in Germany as of 01/2020 also apply exclusively. In all other respects, the terms and conditions of a previous contractual relationship do not apply to service and work contracts unless this has been expressly agreed. Section I regulates the special conditions for service contracts (customer training, testing, maintenance) Section II regulates the special conditions for repair and installation services (maintenance, repair) Section III regulates the general conditions for all service and work contracts of the Novoferm group of companies Section I Service contracts 2. customer training, instruction and other product-related services The scope of services of a service contract is described in the offered service programme or in the offer texts. NOVOFERM provides customer training, instruction and other services in connection with the transfer of expertise on NOVOFERM products on the basis of the instructions of the respective manufacturer. Technical standards, accident prevention regulations and legal framework conditions (occupational safety or fire protection regulations, etc.) are taken into account in their current state. NOVOFERM provides all services exclusively through expert personnel and will only commission vicarious agents or assistants with the service who have the required expertise. The success of the transfer of expertise depends on the customer\u0027s recipient horizon. Only the contractual service is guaranteed. If necessary, each service can be offered repeatedly or on a recurring basis as part of a standing order on the basis of these terms and conditions. Insofar as training measures include a performance assessment and certification of successful participation, the assessment shall be carried out in accordance with the standard specifications; the passing of the training participants cannot be guaranteed. 3. inventories, tests and other product-related expertise The inspection order is a service contract in accordance with section 2 paragraph (1). The visual inspection does not include any adjustment or maintenance work. These can be offered and commissioned in addition or subsequently. NOVOFERM provides inventories, inspections and other product-related expertise on NOVOFERM products on the basis of the product descriptions and instructions of the respective manufacturer. Technical (product) standards, accident prevention regulations and legal framework conditions (product safety regulations, etc.) are taken into account in their current state. NOVOFERM performs all services exclusively through expert personnel and will only commission vicarious agents or assistants with the inspection who have the required expertise. Service programmes for the UVV inspection of door/gate systems, machines and equipment in accordance with the regulations are carried out in accordance with the current guidelines of the employers\u0027 liability insurance association, including force measurement in accordance with ASR A1.7, and certified in a test report. Entries in the inspection logbook and its maintenance are the sole responsibility of the operator of the system. NOVOFERM will prepare an offer to rectify any defects found. Alternatively, a UVV inspection with included maintenance is offered in accordance with section 4 paragraph (4). The customer/operator is and remains responsible for the condition and safety of the machinery and equipment. He is also legally obliged to keep a record of the annual inspections or an inspection log. He must ensure that all equipment intended for inspection and maintenance is freely accessible . From a working height of 4 metres, an approved and suitable working platform (scaffolding, platform) is required to carry out the work for safety reasons. This is not included in the scope of services and must be provided by the customer or procured at the customer\u0027s own expense. NOVOFERM offers a 24/7 product service hotline via TST. The call service is available to the customer 24 hours a day, 365 days a year. The current price per minute from the landline network is stated in the price list for ancillary costs and conditions on the respective company\u0027s website; costs for mobile calls may vary. The 24/7 hotline can be reached on 0180/5251290. The after-sales service hotline of Novoferm Vertriebs GmbH in Brackenheim can be reached on 07135/89-555 during normal business hours (Mon-Thu from 7:00 am to 5:00 pm and Fri from 7:00 am to 1:00 pm). The TST service hotline can be reached during normal business hours on 02421-91580. 4. maintenance work (excluding repair and maintenance) The maintenance contract is a contract for work. The inspection work required for maintenance and the scope of the maintenance services are described in the service programme offered or in the offer texts. Maintenance and repair measures are not included unless expressly agreed. The conditions of Section 3 apply accordingly to the inspection work. The maintenance work is carried out on the basis of the maintenance instructions of the respective manufacturer. Technical (product) standards, accident prevention regulations and legal framework conditions (product safety regulations, etc.) are taken into account in their current state. NOVOFERM shall provide all services exclusively by expert personnel and shall only commission vicarious agents or assistants with the service who have the required expertise. Unless otherwise agreed in the maintenance contract, lubricants required for the maintenance work will be invoiced separately as required. If additional orders are placed for maintenance or repair work that can be carried out in the course of the inspection and maintenance work, invoicing shall be based on the general terms and conditions in Section III. The inspection and maintenance of roller doors, sectional doors, high-speed doors, barrier systems, sliding doors (ASR A1.7, BGR 232 for power-operated doors and gates), automatic doors (ASR A1.7, DIN 18650), dock levellers (BGR 233), smoke/fire doors, smoke/fire protection doors, (DIN 14677, DIBt) includes the UVV inspection including force measurement and maintenance on power-operated doors in accordance with the current guidelines of the employers\u0027 liability insurance association. The UVV inspection includes the testing of all safety devices including force measurement in accordance with ASR A1.7 using the authorised measuring devices. Maintenance includes checking all mechanical and electrical equipment (if available), checking and retensioning equalising units, aligning and adjusting door leaves. The scope of work includes the preparation of the test report and the awarding of a sticker for each system. NOVOFERM will prepare an offer to rectify any defects identified. The special obligations to co-operate in accordance with section 3 paragraph (4) apply accordingly. Tests for fire protection closures and hold-open systems can only be carried out if the prescribed test book with the protocol of the initial commissioning (acceptance protocol) is available and the system has an initial commissioning label with system number (acceptance plate). In the case of special systems, a special authorisation - approval in individual cases - must be available. If permissible, tests that have not been carried out can be carried out at a later date for a separate charge against proof, but require prior verification of the overall situation in terms of building law and actual (building physics). Section II Repair and installation work (repair and maintenance) 5 Special repair and installation conditions If there are special requirements for the installation of spare parts or repair services for certain objects of performance, the customer will receive the corresponding instructions from NOVOFERM in the offer or in the accompanying letter or sent with the offer. Reference is also made to the special on-site services and the performance limits. The pure installation order and the repair order is a contract for work and labour. If the delivery of a replacement product or a replacement part according to the offer prices of NOVOFERM is the central performance obligation of the order and the assembly or repair service is only an ancillary service to the delivery, this is a purchase contract with ancillary assembly service (cf. clause 1 paragraph (3). The object of performance (hereinafter also referred to as the object of repair in the case of repairs) is described in our offers. Ancillary services and special services not mentioned are not part of the scope of services, unless they are ancillary services in accordance with the recognised rules of technology (e.g. relevant DIN standards), the manufacturer\u0027s specifications of the spare parts suppliers (e.g. assembly or repair instructions) or customary practice (cf. section 4.1 of the relevant DIN VOB/C), which the customer may expect even without a service description. The customer may demand all services or ancillary services required for the success of the service. NOVOFERM is authorised to make execution dependent on additional remuneration. In the case of fire and smoke protection closures, the walls and door/gate openings must be manufactured as specified in the general building inspectorate approval and the installation instructions. The dimensional tolerances must comply with DIN 18100. In the case of smoke-tight doors and sliding doors as well as roller and sectional doors, the evenness tolerance of the floor in the threshold area must be carried out in accordance with DIN 18202 Table 3, line 4, with increased requirements. At the start of installation, all door and gate openings must be freely accessible so that our fitters can start work without waiting times. If the installation or repair work cannot be carried out in accordance with the regulations, NOVOFERM will point out the concerns immediately after identifying the problem and, if possible, propose a legally compliant solution. NOVOFERM may not be obliged to carry out services that do not comply with the law. NOVOFERM is authorised to discontinue the services after the problem has been discovered. Any performance deadlines are suspended until the customer has made a decision. The customer/operator is responsible for the safety of the construction site. Our specialist site management or our fitters will draw attention to known and recognised risks. If the source of danger is not eliminated immediately, the installation in the endangered installation areas must be cancelled. Any costs incurred as a result will be charged to the customer on presentation of proof. Section III General Terms and Conditions 6 Scope of application Unless the special conditions in Sections I and II contain more specific provisions, the following general conditions apply to all service and work contracts of the Novoferm group of companies, unless more specific provisions are contained in the offer, the letter accompanying the offer or the notes attached to the offer in accordance with Section 5 paragraph (1). Individual agreements (negotiated conditions) always take precedence. 7 Agreed scope of services, object of service If there is an uncontradicted written order confirmation from NOVOFERM, this shall be decisive for the content of the contract and the scope of the service, repair or installation work. If the object of performance is not a product of NOVOFERM, the customer must draw attention to existing industrial property rights of third parties; insofar as NOVOFERM is not at fault, the customer shall indemnify NOVOFERM against any claims of third parties arising from industrial property rights. Changes or extensions and additional equipment to the object of performance not planned or executed by NOVOFERM are only included in the scope of performance if they were notified by the customer in writing or in text form prior to submission of the offer. If they are only discovered during the execution of the contractual services, all necessary additional costs shall be borne by the customer. Any necessary interruption, rescheduling, rescheduling and renewed travelling and the associated time sequences shall be borne by the customer and shall be invoiced on proof. If the service becomes impracticable, inspection fees shall not be credited; otherwise, Section 8 shall apply. 8. unfeasible service The services rendered for the submission of a cost estimate or offer as well as the further expenses incurred and to be documented (troubleshooting time is working time) shall be invoiced to the customer if the service cannot be performed for reasons for which NOVOFERM is not responsible, in particular because: o the fault complained of did not occur during the inspection o spare parts cannot be procured o the service may not be performed for legal reasons o the service cannot be performed for technical reasons o the contract has been cancelled during performance for economic or other reasons within the customer\u0027s sphere of risk (free client cancellation). NOVOFERM will invoice the partial services rendered. Spare parts already ordered for the customer will, at the customer\u0027s request, either be delivered and invoiced or, if possible, cancelled or recycled, the proceeds of which will be offset against the purchase price for the spare parts or credited. NOVOFERM shall only charge a cancellation fee for partial services not rendered in cases of a culpable breach of duty by the customer which has become causal for the non-feasibility of the service. The item to be repaired need only be restored to its original condition at the express request of the customer against reimbursement of the costs if and insofar as this is legally permissible, unless the partial services performed were not necessary in order to recognise the impracticability of the service. NOVOFERM will not charge for partial services not required in this sense and the restoration of the original condition, insofar as possible and permissible. If the repair cannot be carried out, NOVOFERM shall not be liable for damage to the item to be repaired. Otherwise, paragraph 19 shall apply. 9. no cost estimate, limits of liability for offer prices In business transactions with entrepreneurs, NOVOFERM does not prepare cost estimates, but non-binding offers. As far as possible, the customer will be given a detailed estimate of the installation or repair price upon conclusion of the contract, broken down into the price for the service (lump sums, hourly or daily rates, etc.), required materials, aids and spare parts (unit prices, purchase prices, etc.), prices for the work (lump sums, unit prices, hourly wages, etc.), travelling costs, allowances and other expenses to be reimbursed. In order to prepare a detailed offer, an inspection of the place of performance and an examination of the object of performance are required, which entail considerable costs for NOVOFERM. At the customer\u0027s request, NOVOFERM will carry out this service against proof of hours worked (cf. clause 12). A binding offer for the customer order can be submitted on this basis. NOVOFERM will state in the binding offer whether or to what extent the offer costs will be credited when the order is placed. NOVOFERM is entitled to all property rights and copyrights to the offer and the files or documents and planning documents produced for the offer. The customer only receives a right of use after full payment of the remuneration. If flat-rate prices are stated in the quotation items (e.g. flat-rate inspection fees, unit prices, daily rates, flat-rate delivery costs, etc.), the prices for the service described are conclusively binding. The same applies to the stated spare parts prices and unit prices for the service described. Prices shall only be adjusted or changed in the event of changes in performance, difficulties and other factors that are not known at the time of submission of the quotation but are significant for the calculation. Working, preparation or waiting times for admission checks, safety training or instruction by the customer or operator/owner of the object of performance, island locations pursuant to Clause 11 paragraph (5) or other access or labour difficulties within the meaning of paragraph (5) are also not calculated, unless the difficulties communicated by the customer are expressly described in NOVOFERM\u0027s offer. Unless otherwise agreed (e.g. fixed prices with a fixed price period), both contracting parties reserve the right to change prices if purchase prices, wages, transport costs, tax rates or other cost factors change by more than 5% between the price agreement and the execution of the order and the specific change was not foreseeable when the contract was concluded. The burden of proof lies with the party making the adjustment claim. The claim can be asserted at the earliest 4 months after conclusion of the contract. The bindingly agreed prices assume that the service can be performed in one go without hindrance or difficulty (cf. Section 14 f.). Waiting times and costs for additional journeys or overnight stays at the place of performance, which arise due to the customer\u0027s failure to fulfil or delay in fulfilling its duties to cooperate and obligations, missing or delayed on-site services or for other reasons for which NOVOFERM is not responsible, shall be charged additionally. This shall also apply in the event of an interruption of the work for which the customer is responsible and which makes it necessary for the vicarious agents to leave the place of performance. Without express written agreement, the customer may not demand remuneration or deductions from the agreed purchase price or remuneration for its own co-operation in the provision of services. If the scope of services in the offer cannot be reliably calculated in full, in individual items or partial services of individual items without further investigations (cf. paragraph (2)), NOVOFERM offers the service on the basis of the working time ultimately required for this (hourly wage, equipment deployment times, etc.). The work will then be performed on proof (cf. clause 12) and invoiced according to the general remuneration rates on an hourly wage basis (clause 10). If price or time details are provided in such items, the details are non-binding forecasts based on experience and have no binding effect in the sense of a price agreement. 10. remuneration on an hourly wage basis Unless otherwise agreed, all services and work shall be invoiced on the basis of time and other expenses. If billing is based on time spent, 1/10th of an hour (six minutes) shall be specified as the billing interval for partial hours. Working hours Billing is based on the agreed hourly rates. If an hourly rate has not been agreed, the general hourly rate of NOVOFERM valid at the time the service is provided will be charged. The rates valid at the time the contract is concluded apply, the current amount of which and the surcharges for overtime, night, weekend and public holiday work are published in our price list for ancillary costs and conditions on the company\u0027s website. In addition, we shall charge the usual allowance for expenses per fitter and day, the current amount of which we shall specify in relation to the actual duration of the absence of the fitters deployed for the customer in our price list for ancillary costs and conditions on the company\u0027s respective website. In the case of absences requiring overnight accommodation, the overnight accommodation costs of the fitters for suitable accommodation shall also be reimbursed on presentation of proof. Substances and materials Unless a lump sum has been agreed, the substances (e.g. lubricants) or materials (e.g. material carried in the service vehicle, wear parts or small parts) required for the service but not specified with binding prices in the offer shall be invoiced according to the quantity actually required at the prices of NOVOFERM applicable at the time the services are performed. The delivery of spare parts labelled with binding purchase prices in the offer or the order confirmation is not subject to this regulation. The General Terms and Conditions for all group companies of the Novoferm group of companies in Germany as of 01/2020 apply to the delivery of spare parts (see section 1 paragraph (4). Plant, machinery and equipment The necessary use of NOVOFERM\u0027s own inspection and test equipment, machinery and equipment will be invoiced at the agreed hourly rates in accordance with the time actually required at the prices applicable at the time the service is performed. If a price has not been agreed, the customary and appropriate billing shall be based on comparable prices for the rental. External services If, after consultation with the customer, external services are used for the provision of the service, which are purchased by the customer or charged on by NOVOFERM on the basis of cost price, the purchase price plus a reasonable percentage surcharge for general costs on the net purchase prices will be charged, the current amount of which we will announce in the price list for ancillary costs and conditions on the respective website of the company concerned. 11. travelling costs, distance to the place of performance Travelling time/travel time is working time in accordance with clause 10 paragraph (2). Travelling time is determined by the distance to the place of performance, time and traffic conditions. The travelling time depends on flight/travel schedules and the services offered by the passenger carrier. NOVOFERM shall select the vicarious agent suitable for the service at its own discretion, taking into account the interests of the customer (Section 315 III BGB). NOVOFERM maintains a Germany-wide network of vicarious agents with its own service companies and their locations, with NOVOFERM contract fitters and service partners. The journey is made either from the location of the vicarious agent selected or agreed for the order or from an upstream service location, as is the return journey. The scheduling of the fitters depends on various criteria. When making the selection, particular consideration is given to the expertise of the vicarious agent for the object of performance concerned (product expertise), its availability and suitability for the circumstances of the type of assignment (e.g. emergency assignments), circumstances and scope of the contractual performance (number of service employees required), e.g. for long-term construction sites or special constructions. Regional particularities such as area coverage (e.g. in structurally weak areas) may also require additional travelling distances. The number of service employees to be dispatched also depends on statutory regulations on occupational safety and the guidelines of the employers\u0027 liability insurance associations (accident prevention regulations). Depending on the situation and the customer\u0027s requirements, the journey can be made with several fitters in one vehicle or with several fitters in different vehicles from different locations. The installation dispatcher makes the selection decision after the order has been placed and all technical questions have been clarified, usually 14 days before the planned start of the service. If the customer attaches particular importance to the use of certain vicarious agents, this must be communicated at the time the order is placed or subsequently agreed when the additional costs and performance time risks caused by the request are assumed. Travel costs with assembly/service vehicles are calculated on the basis of the kilometres driven for the customer for each vehicle at a flat rate per kilometre, the current amount of which we announce in the price list for ancillary costs and conditions on the respective website of the company concerned. Any parking costs incurred will be charged according to actual expenditure. Travel expenses will be reimbursed to a reasonable extent (flight: economy, train: 2nd class, seat reservation) upon presentation of proof. Destinations with island or mountain locations without direct road access lead to additional time and logistical expenses. Following agreement on the additional expense, NOVOFERM will invoice the customer for the additional expense at its own cost, plus processing costs of 25% of the additional costs (ferry for assembly/service vehicle and fitters, helicopter transport, etc.). All islands that have a direct bridge connection to the mainland are not considered island locations (Fehmarn, Poel, R\u00fcgen, Usedom, Zingst), where the travelling and travel costs for the national mainland apply. 12. proof of performance, burden of proof At the request of NOVOFERM, the customer must certify the hours worked on the activity reports (reports) on a daily basis, but at the latest after completion of the work. Activity reports signed by the customer without reservation are, in principle, incontestable billing bases for the customer with regard to the travel and service times, substances and materials reported. If a vicarious agent (e.g. site manager) or assistant (e.g. facility manager) signs the report without being authorised to represent the customer, the customer must provide evidence that the reported content is not correct. Unsigned activity reports are sent to the customer with the invoice. If the customer does not object to the reported content within one month of receipt, the customer must provide evidence that the reported content is incorrect. 13 Billing and payment, default of payment and legal consequences The customer must ensure that NOVOFERM is informed of the desired billing address (if different from the order address) in good time. If subsequent invoice corrections become necessary, the correction and its duration shall have no effect on the due date (cf. clause 13 paragraph (4)) or on any delay in payment that has already occurred. NOVOFERM charges reasonable processing fees for the internal processing costs, the current amount of which is stated in our price list for ancillary costs and conditions on the respective company\u0027s website. Both contracting parties reserve the right to provide evidence of higher or lower damages. The services shall generally be invoiced after performance of the service (service contract) or acceptance (contract for work). However, NOVOFERM is entitled to demand appropriate weekly instalments in accordance with the progress of the service. This also applies to the use of plant, machinery and equipment during the invoicing period, as well as to materials processed and delivered during the invoicing period and substances used for the provision of services. The General Terms and Conditions for all Novoferm Group companies in Germany as of 01/2020 apply to the delivery of spare parts (see section 1 paragraph (4)). If the installation of delivered spare parts is included in the scope of services of a contract for work and labour, the parts price and delivery costs shall be invoiced upon occurrence of the delay in cooperation or after installation of the spare part. For new customers, NOVOFERM claims the right to demand advance payment or appropriate advance payment for the first two orders. A corresponding reference is made in the relevant new customer offers. All invoices are due for payment immediately upon receipt without any deductions. NOVOFERM is entitled to demand an appropriate advance payment on the remuneration if the customer\u0027s creditworthiness is not sufficiently confirmed when the contract is concluded. If the agreed net payment target is exceeded by more than 10 days, we are entitled, without prejudice to our other statutory claims, to charge default interest at a rate of 9 percentage points above the respective base interest rate, but at least 12 % p.a. Proof of lower or higher damages caused by default is permissible. Any rebates, bonuses and other benefits granted shall lapse for all deliveries and services affected by the default in payment. Discounts granted shall be cancelled in their entirety. Incoming instalments or payments without a payment term shall be credited first against any interest claims and then against the oldest arrears after default of payment has occurred. If the customer is in arrears with due payments or if we become aware of circumstances that give rise to justified doubts about the customer\u0027s solvency or creditworthiness, we shall be entitled, irrespective of previously agreed terms of payment, to demand either reasonable advance payment or the provision of security at our discretion. In case of doubt, payments which are accepted as cash transactions in insolvency proceedings or which are regarded as not contestable shall be regarded as appropriate. If this demand is not met, we shall also have the right to refuse further fulfilment of the contract after expiry of a reasonable period and to demand compensation instead of consideration. 14 Special obligations of the customer to co-operate, hindrance to performance The customer must support the personnel providing the service in carrying out the services on the customer\u0027s premises at his own expense. The customer must take the necessary measures to protect persons and property at the workplace. The customer must inform the person in charge of the work commissioned by NOVOFERM about existing special safety regulations, insofar as these are of significance for the personnel. He shall inform NOVOFERM immediately of any breaches of such safety regulations by the personnel. In the event of serious violations, he may, in agreement with the head of the work, refuse the offender access to the work site. He must ensure unhindered access to the object of performance in good time at his own expense, remove any existing covers and provide safe workplaces at the place of performance that comply with the occupational health and safety regulations so that NOVOFERM can start performing the work without delay and carry out the work in one go without interruptions or disruptions. For the duration of the work, the work area cannot be used by the customer for any other purpose. NOVOFERM shall notify the customer immediately of any obstructions; the customer is obliged to inform NOVOFERM immediately after the obstruction has been removed. For the duration of the notified obstruction, the customer shall bear the risk and danger for the object of performance. If NOVOFERM is not responsible for the hindrance or interruption, the customer shall bear all necessary additional costs. Waiting times, costs of a new journey/travel, as well as all other expenses caused by the hindrance or interruption (e.g. costs of storage of spare parts) will be charged on proof. 15 Customer services, technical support The customer is obliged to create the agreed conditions for the provision of services at his own expense. NOVOFERM shall specify the conditions required for the unhindered provision of services in its offers. The following conditions form the basis for the calculation of NOVOFERM\u0027s service remuneration. In the event of non-fulfilment by the customer, reimbursable additional costs or hindrances within the meaning of clause 14 paragraph (4) arise: A suitable parking space for the technician\u0027s vehicle that can be reached quickly from the place of use must be made available; any costs incurred (e.g. parking fees) will be charged to the customer when the invoice is issued. When the object of performance is delivered by NOVOFERM, the customer must ensure that there is an unloading facility near the building, if necessary accessible by articulated lorry (40 t). In order to be able to carry out the transport and installation without hindrance, the customer must provide a building access and transport route to the installation site that is dimensioned according to the size of the object of performance. For transport, a ground-level, drivable access to and within the building as well as a correspondingly drivable option to the individual floors is required. On both sides of the installation opening, the customer must provide fixed standing areas of an appropriate size. The customer must provide a lockable room/container in the building or in the immediate vicinity of the place of performance, protected from the weather, for the storage of the object of performance. Suitable lifting gear and scaffolding must be procured by the customer and kept available for the duration of the performance of the service. The customer shall prepare a level, stable and offset-free working surface. Ladders, equipment and lifting platforms must be stable. The place of performance must be well lit, tidy, dry and, if necessary for the work, heated. First aid for the installation personnel and suitable recreation rooms with washing facilities and sanitary facilities (WC) must be provided by the customer. Power connections for assembly equipment or machines must be provided in the immediate vicinity of the place of performance. The customer shall bear the costs for the necessary connections and electricity consumption. If required for the service, a water or compressed air connection must be provided in the immediate vicinity of the place of performance. The costs for the necessary connections and consumption shall be borne by the customer. Provision of waste containers and rubble containers in the vicinity of the place of performance, into which NOVOFERM can deposit packaging material or building rubble. Disposal of the removed and defective parts and the rubble shall be carried out by the customer, unless otherwise agreed The customer is obliged to provide technical assistance, in particular to: Provide the necessary suitable skilled and unskilled labour in the number required for the work and for the time required; the unskilled labour must follow the instructions of the installation manager. NOVOFERM accepts no liability for the auxiliary staff. However, if the error of the assistant is directly due to incorrect instructions from the installation manager, NOVOFERM shall be liable and shall provide the same warranty as for its own installation personnel. NOVOFERM shall provide all ancillary services and special services not included in the scope of the order, including the procurement of the necessary building materials. Unless otherwise agreed, the service does not include any chiselling and breaking work or any bricklaying, plastering, concreting, sealing or grouting work. Preparatory work (e.g. electrical wiring, substructures, measurement of metre cracks in the immediate vicinity of the place of performance, etc.) and subsequent trades (finishing plastering, painting, tinsmith work, etc.) are also not included in the scope of performance unless expressly agreed. Cleaning of the object of performance and the place of performance. Provision of materials and performance of all other actions necessary for the commissioning of the object of performance and for the execution of contractually agreed ancillary services. Provision of the suitable and authorised personnel required for handover, commissioning, instruction and acceptance, immediately after completion of the work by NOVOFERM. The customer\u0027s technical assistance must ensure that the installation can be started immediately after the arrival of the installation personnel and can be carried out without delay until acceptance by the customer. If additional information, special plans or instructions are required, NOVOFERM shall make them available to the customer in good time. If the customer fails to fulfil his obligations, NOVOFERM shall be entitled, but not obliged, after setting a deadline, to carry out the actions incumbent on the customer in his place and at his expense. If the customer\u0027s failure to co-operate or delay in co-operating results in additional costs (e.g. assembly personnel waiting idly, machines and equipment that cannot be used, etc.), NOVOFERM will immediately draw attention to this circumstance. The customer must pay for the additional expenses caused by the hindrance and issue instructions as to whether the work is to be cancelled, interrupted or resumed after a waiting period. 16 Performance period, delay in performance The information on performance deadlines is based on experience and estimates and is therefore not binding. The customer may only demand the agreement of a binding performance deadline, which must be expressly designated as \u0022binding\u0022 or \u0022fixed\u0022 in the contract, once the scope of the work has been precisely determined. The performance deadline shall be deemed to have been met if the service is ready for acceptance by the customer by the time it expires or, in the case of contractually agreed testing of the object of performance, if the service is ready for acceptance. If the performance is delayed due to the occurrence of circumstances for which NOVOFERM is not responsible, the performance period shall be reasonably extended insofar as such obstacles can be proven to have an influence on the completion of the performance. In the case of additional and extension orders placed at a later date or in the case of necessary additional work, the agreed performance period shall be extended accordingly. If the work is interrupted at the customer\u0027s request for a period of more than one month, NOVOFERM may invoice the services rendered up to that point (also in the form of a partial final invoice). Each time services are resumed after interruptions for which NOVOFERM is not responsible, the new service period must be planned, scheduled and agreed again. It is the customer\u0027s responsibility to request the resumption of the service in good time. In all cases of a statutory right of cancellation, the customer undertakes, at NOVOFERM\u0027s request, to declare within a reasonable period of time whether it will exercise its right of cancellation. As long as NOVOFERM has not received the declaration of cancellation, the customer\u0027s obligation to accept the goods remains in force. 17 Acceptance, transfer of the risk of performance The customer is obliged to accept the work performance as soon as he has been notified of its completion and any contractually agreed testing of the processed object has taken place. If the service proves not to be in accordance with the contract, NOVOFERM shall be obliged to remedy the defect. This shall not apply if the defect is insignificant for the interests of the customer or is based on a circumstance attributable to the customer. If there is a minor defect, the customer may not refuse acceptance. The handover, any necessary commissioning or instruction and the acceptance of the work shall take place immediately after completion of the work, unless otherwise agreed. If an additional date becomes necessary for reasons for which NOVOFERM is not responsible, the customer shall bear the costs for the additional date, including travelling expenses. If acceptance is delayed through no fault of NOVOFERM, acceptance shall be deemed to have taken place two weeks after notification of completion of the service. \u00a7 Section 640 (2) BGB remains unaffected. Upon acceptance, NOVOFERM\u0027s liability for recognisable defects shall lapse, unless the customer has reserved the right to assert a specific defect. The risk of performance shall pass to the customer upon handover. At the express request of NOVOFERM, an acceptance report must be drawn up on acceptance of services, in which in particular all defects whose assertion the customer reserves the right to assert must be recorded. The acceptance report must be signed by the representatives of both contracting parties. 18. claims for defects After acceptance of the service, NOVOFERM shall be liable for defects in the service to the exclusion of all other claims of the customer, notwithstanding paragraph (6) and clause 19, in such a way that the customer must remedy the defects. The customer must immediately notify NOVOFERM in writing of any defect found. For the elimination of a defect in an object of performance, the latter shall be made available for a reasonable period of time if necessary. NOVOFERM shall not be liable if the defect is insignificant for the interests of the customer or is based on a circumstance attributable to the customer. This applies in particular with regard to parts provided by the customer or cooperation on the part of the customer pursuant to Clause 14 or services pursuant to Clause 15. NOVOFERM shall not be liable for the consequences of any improper modifications or repair work carried out by the customer or third parties without the prior authorisation of NOVOFERM. Only in urgent cases where operational safety is jeopardised and to prevent disproportionately large damage, in which case NOVOFERM must be notified immediately, or if NOVOFERM - taking into account the statutory exceptions - has allowed a reasonable deadline set for it to remedy the defect to expire without success, does the customer have the right, within the framework of the statutory provisions, to remedy the defect itself or have it remedied by third parties and to demand reimbursement of the necessary costs from NOVOFERM. If a spare part supplied by NOVOFERM is damaged through the fault of NOVOFERM during the provision of the service, it will, at our discretion, be repaired at our expense or supplied and installed again. NOVOFERM shall bear the direct costs arising from the rectification of defects, including the costs of the replacement part, including dispatch, insofar as the complaint proves to be justified. The customer shall also bear the costs of removal and installation as well as the costs of any necessary provision of fitters and assistants, including travelling expenses, provided that this does not result in a disproportionate burden. If NOVOFERM - taking into account the statutory exceptions - allows a reasonable deadline set for it to rectify the defect to elapse fruitlessly, the customer has the right to reduce the price within the framework of the statutory provisions. The customer may only withdraw from the contract if the service is demonstrably of no interest to the customer despite the reduction. Further claims shall be determined exclusively in accordance with paragraph 19 of these terms and conditions. 19 Liability, exclusion of liability NOVOFERM shall only be liable for damage that has not occurred to the object of performance itself - for whatever legal reasons: in the event of intent in the event of gross negligence on the part of the executive bodies or executive employees in the event of culpable injury to life, limb or health in the event of defects that NOVOFERM has fraudulently concealed within the scope of a guarantee promise insofar as liability exists under the Product Liability Act for personal injury or property damage to privately used objects. In the event of culpable breach of material contractual obligations, NOVOFERM shall also be liable in the event of gross negligence on the part of non-executive employees and, in the event of negligence, limited to reasonably foreseeable damage typical of the contract. Damages arising from loss of production or disruption, downtime costs, loss of profit or contractual penalties promised to third parties which have been incurred or forfeited by the customer or its customer as a result of the service or subsequent fulfilment will only be compensated if a binding or fixed performance deadline was agreed and the customer has pointed out the specific damages and costs that are imminent if the deadline is exceeded when the completion date was agreed. Further claims are excluded. 20. limitation period All claims of the customer - with the following exceptions - are subject to a limitation period of 12 months. The statutory limitation periods shall apply to claims for damages pursuant to clause 19 paragraph (1). If NOVOFERM provides the service on a building and this causes its defectiveness, the statutory periods shall also apply. 21 Retention of title, extended right of lien NOVOFERM retains title to all accessories, spare parts and replacement units used until receipt of all remuneration payments under the contract for work and services. NOVOFERM is entitled to a right of lien on the customer\u0027s object of performance that has come into its possession on the basis of the contract due to its claim arising from the contract for work. The right of lien can also be asserted for claims arising from work carried out earlier, deliveries of spare parts and other services, insofar as they are connected with the object of performance. The right of lien shall only apply to other claims arising from the business relationship insofar as these are undisputed or legally binding. 22. compensation by the customer If the materials, equipment or tools provided by NOVOFERM are damaged or lost at the customer\u0027s premises through no fault of NOVOFERM, the customer shall be obliged to compensate for such damage. Damage attributable to normal wear and tear shall not be taken into account. 23. no power of representation of NOVOFERM fitters The fitters are not authorised to make legally binding declarations on behalf of NOVOFERM. The service and customer service departments of NOVOFERM or the respective project manager are exclusively responsible for the execution of the contract and the submission of legally binding declarations. 24. privacy policy We would like to point out that NOVOFERM processes data on business transactions and reserves the right to transmit the data required to obtain credit insurance to the insurance provider. The joint data protection declaration of the NOVOFERM group of companies is published on all NOVOFERM websites. 25 Place of payment, place of jurisdiction If the customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the place of fulfilment for the customer\u0027s contractual obligations towards Novoferm Vertriebs GmbH whose registered office is in D-46419 Isselburg-Werth DSS Docking Solution und Service GmbH whose registered office is in D-30419 Hanover Novoferm Verladetechnik und Service GmbH whose registered office is in D-52353 D\u00fcren Novoferm tormatic GmbH whose registered office is in D-44145 Dortmund. If the customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the place of fulfilment for the customer\u0027s contractual obligations towards is Novoferm Vertriebs GmbH D-46419 Isselburg-Werth (AG Bocholt) DSS Docking Solution und Service GmbH D-30175 Hanover (AG Hanover) Novoferm Verladetechnik und Service GmbH D-52353 D\u00fcren (AG D\u00fcren) Novoferm tormatic GmbH D-44145 Dortmund (AG Dortmund) This applies accordingly to legal proceedings against the customer. However, NOVOFERM is also entitled, at its discretion, to take legal action at the customer\u0027s place of business. 37 Validity, replacement of old conditions Should any of the above provisions be invalid, partially invalid or excluded by an individual special agreement, this shall not affect the validity of the remaining provisions. The above conditions replace all service contract conditions of the NOVOFERM Group companies named in paragraph 1 and apply to all contracts concluded from 01.04.2020 . Isselburg-Werth, March 2020 The management","score":19.292347,"snippet":"and to demand reimbursement of the necessary costs from \u003Cmark\u003ENOVOFERM\u003C/mark\u003E. If a spare part supplied by \u003Cmark\u003ENOVOFE...\u003C/mark\u003E"},{"id":"32c6e7378308e2b530cfbe6656c6a735092759cb/pages/2321/0/1/0","site":"www.tormatic.de","typo3Context_stringS":"Production","siteHash":"32c6e7378308e2b530cfbe6656c6a735092759cb","domain_stringS":"www.tormatic.de","type":"pages","uid":2321,"pid":2318,"variantId":"e86b6d8cbe35e67c999b843d63364dcbea5c542b/pages/2321","typeNum":0,"created":"2024-08-26T10:14:47Z","changed":"2025-12-05T09:18:02Z","rootline":["0-2286/","1-2286/2318/","2-2286/2318/2321/"],"access":["c:0"],"title":"GTC","titleExact":"GTC","subTitle":"","navTitle":"","author":"","contentExact":"General Terms and Conditions Novoferm Group General Terms and Conditions for all group companies of the Novoferm Group in Germany Status 01/20 Valid from 01/06/2020 1 Scope of application The General Terms and Conditions for all group companies of the Novoferm group of companies in Germany, as of 01/2020, apply to all purchase contracts and contracts for work and materials with and without ancillary installation services from NOVOFERM. As of 01/01/2020, the personal scope of application extends to the following group companies: o Novoferm GmbH, Sch\u00fcttensteiner Str. 26, 46419 Isselburg (Reg.: AG Coesfeld HRB 7771) o Novoferm Vertriebs GmbH, Sch\u00fcttensteiner Str. 26, 46419 Isselburg (Reg.: AG Coesfeld HRB 12057) o Novoferm Spare Parts GmbH, Isselburger Stra\u00dfe 31, 46459 Rees (Reg.: AG Coesfeld HRB 13895) o DSS Docking Solution und Service GmbH, Springrad 4, 30419 Hannover (Reg.: AG Hannover HRB 202851) o Novoferm Verladetechnik und Service GmbH, Willi-Bleicher-Stra\u00dfe 7 (Gewerbegebiet - Im gro\u00dfen Tal), 52353 D\u00fcren (Reg.: AG D\u00fcren HRB 2646) o Novoferm tormatic GmbH, Eisenh\u00fcttenweg 6, 44145 Dortmund, (Reg.AG Dortmund HRB 14016) o Novoferm Riexinger T\u00fcrenwerke GmbH, Industriestra\u00dfe 12, 74336 Brackenheim (Reg.: AG Stuttgart HRB 320355) o Novoferm Siebau GmbH, Backeswiese 23, 57223 Kreuztal (Reg.: AG Coesfeld HRB 14898) hereinafter collectively referred to as NOVOFERM and in the following as the respective contractual partner of the customer \u0022we\u0022. The General Terms and Conditions as of 01/20 only apply to business transactions with entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. Our purchase contracts and contracts for work and materials with and without ancillary installation services are based exclusively on these terms and conditions. They shall be deemed to have been recognised when the order is placed or, at the latest, when the delivery is accepted. Our terms and conditions do not apply to public contracts (VOB/A, VOL/A), even if reference is made to them in the offer or parts thereof in individual cases. Any other terms and conditions of the customer shall not become part of the contract unless they are expressly accepted by us in writing. Our terms and conditions shall also apply to all future transactions. The General Terms and Conditions as of 01/2020 do not apply to all contracts for service, maintenance, assembly, repair and other ancillary services that are not merely ancillary obligations of a purchase contract. The Service, Assembly and Repair Terms and Conditions as of 01/20 apply as a special regulation for independently established contractual relationships that contain a service (service contracts) or a performance success (work contracts). Construction contracts are excluded; for these, the individually negotiated and agreed terms and conditions of the contract apply. \u0022The General Terms and Conditions as of 01/2020 do not apply to contracts that you conclude with Novoferm dealers via our platform. These contracts are subject to the General Terms and Conditions of the respective Novoferm dealer, which will be made available to you separately before the contract is concluded.\u0022 Section I regulates the contractual conditions for NOVOFERM\u0027s online sales platforms. These are designed purely as business platforms and are not accessible to consumers within the meaning of Section 13 BGB. NOVOFERM currently operates the following platforms: o NOVOSALES trading platform of Novoferm Vertriebs GmbH o TORMATICSALES trading platform of Novoferm tormatic GmbH o Novoferm Online Shop trading platform of Novoferm GmbH for export customers o SPARE PARTS trading platform of Novoferm Spare Parts GmbH o mydocking eShop trading platform of DSS Docking Solution und Service GmbH Section II governs the terms and conditions of purchase that form the basis of all purchase contracts and contracts for work and materials with and without ancillary assembly services. Section III governs the terms and conditions for work and materials, which are the supplementary basis for all purchase contracts if the object of purchase is manufactured for the customer or modified according to the customer\u0027s specifications. Section IV regulates the conditions for ancillary services under a contract for work and labour (assembly, commissioning) for all purchase contracts with ancillary assembly services within the meaning of clause 1 (2). Section I Contractual conditions for the online sales platforms 2. terms of use, conclusion of contract The use of NOVOFERM\u0027s trading platforms requires registration with the respective responsible platform operator. Proof of the customer\u0027s entrepreneurial status and acceptance of the terms of use of the respective platform by the customer is a prerequisite for setting up a customer account. In order to verify the entrepreneurial status of the registered user, NOVOFERM reserves the right to request the business registration and/or the VAT identification number of companies not entered in the commercial register or company register. The registered customer can only use the order function of the sales platforms if he accepts the validity of the General Terms and Conditions for all group companies of the Novoferm group of companies in Germany as of 01/20 as the basis for the transactions initiated or concluded via the sales platform. The customer will be informed during the ordering process if conditions that deviate from or supplement the General Terms and Conditions apply to the online order. The presentation of goods on the trading platforms merely represents an opportunity - without obligation for NOVOFERM - for the customer to order the goods shown. The selection and ordering process can be cancelled by the customer at any time. By sending the order, the customer makes a binding offer to NOVOFERM to purchase the contents of the shopping basket. The order can be checked, changed and printed out in the shopping basket before dispatch. Functions and commands are explained using common pictograms and text overlays. By clicking on the \u0022Place binding order now\u0022 button, the customer places a binding order. For commercial purchases and B2B business between entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), there are generally no cancellation options. The offer is accepted by written order confirmation from NOVOFERM or by delivery of the goods. The automatically generated confirmation of receipt of the order does not yet constitute acceptance of the offer, but merely documents that the order has been received by NOVOFERM and is being processed further. The estimated non-binding delivery date is stated in the order confirmation from NOVOFERM. The customer receives a delivery notification before delivery of heavy loads. The customer will be informed when the ordered goods are ready for collection. NOVOFERM is free not to accept online orders. The decision to do so is at NOVOFERM\u0027s own discretion. If NOVOFERM does not wish to fulfil an online order, the customer will receive a corresponding message instead of the order confirmation. The text of the contract is stored by NOVOFERM after conclusion of the contract. Registered customers can view and print out their orders for a period of 6 years after conclusion of the contract. Section II Terms and conditions of purchase 3 Offer and conclusion of contract Unless expressly stated otherwise, our offers are non-binding. The documents enclosed with the offer and our brochures, catalogues and product presentations on the Internet only provide approximate information and illustrations customary in the industry, unless otherwise stated. We retain ownership and copyright to the documents enclosed with the offer. They may only be passed on to third parties with our prior written consent. Acceptance of the purchase contract is effected by our written order confirmation or by actual execution of the delivery. Amendments and collateral agreements must be made in writing. If a declaration of intent or knowledge is transmitted by the buyer by remote data transmission (RDT) - in particular by e-mail including its file attachments - the data received or retrieved by us shall be binding. 4. delivery - place of fulfilment - transfer of risk - insurance Unless otherwise agreed, we deliver ex works (EXW Incoterms\u00ae 2020); in the case of delivery by a third party company commissioned by us to manufacture the goods, we deliver ex their respective operating or storage facility. Reasonable partial deliveries are permitted. In particular, the delivery of bulky goods (e.g. frames, doors, gates, etc.) separately from their accessories is permitted, unless otherwise agreed. The place of fulfilment for the delivery obligation incumbent on us is the agreed place of delivery, alternatively the registered office of the NOVOFERM Group company that has concluded the purchase contract with the purchaser. In the case of pick-up orders, our delivery obligation is fulfilled in full as soon as the purchaser has been notified that the goods are ready for delivery and the purchaser is in default of acceptance. The risk is transferred to the buyer when the goods are made available at the collection warehouse. In other cases, the risk shall pass to the Buyer when the goods are handed over to the forwarding agent or carrier, at the latest when the goods leave our factory or warehouse or the factory or warehouse of the actual supplier. If the buyer requests delivery by us, packaging, loading and dispatch shall be carried out at our discretion and always for the account and at the risk of the buyer. Insofar as our employees or authorised agents assist with packing, loading and unloading or transport, they act at the risk of the buyer as his vicarious agents. Goods which the buyer has agreed to collect shall be stored at the buyer\u0027s expense and risk from the time at which the buyer has been notified of readiness for delivery and is in default of collection. In the case of deliveries, the buyer must ensure that the goods can be unloaded immediately. Waiting hours, additional expenses and costs due to lack of free accessibility or other obstacles to delivery, protection and storage costs or return freight or costs for additional journeys shall be invoiced according to actual expenditure. The buyer is responsible for taking out transport and similar insurance. In the event of transport damage, it is the buyer\u0027s responsibility to immediately arrange for a statement of facts with the competent authority, as otherwise any claims against the forwarding agent, carrier or their insurer may be cancelled. 5. delivery time, default of acceptance Delivery times stated in brochures, catalogues, presentations on the Internet, cost estimates and offers are subject to the proviso that our suppliers and sub-suppliers are able to fulfil their obligations to us, just as we reserve the right to deliver in any other case. Delivery periods or dates stated in quotations, orders or order confirmations shall only become binding contractual dates if they have been expressly agreed as binding. The sole decisive factor for compliance with the delivery period is the notification of readiness for dispatch, in cases of delivery the handover of the goods to the forwarding agent or carrier. The delivery deadline shall also be deemed to have been met if the essential components of the goods are ready for dispatch at the specified time or, in the case of delivery, have been handed over to the forwarding agent or carrier; the subsequent provision of non-essential accessories shall not prevent the delivery from being made on time. We are entitled to set a reasonable deadline for acceptance and, if this deadline expires without result, to otherwise dispose of the delivery item and to supply the buyer within a reasonably extended deadline. Alternatively, we are entitled to store the goods at the expense and risk of the Buyer and to invoice the purchase price. If the Buyer is in default of acceptance, we shall be entitled, at our discretion and after a period of 14 days, either to demand acceptance or acceptance of all or part of the delivery or service or to withdraw from the contract and demand compensation in lieu of performance. In addition to the verifiable damage items in individual cases, we are entitled to charge 15% of the net order value for overheads and a further 15% as lost profit. The buyer reserves the right to prove that no or lower overheads or lost profits were incurred. 6 Order changes, cancellation Changes to orders for goods in stock are possible subject to acceptance of a reasonable processing fee, the current amount of which we announce in our price list for ancillary costs and conditions on the respective company\u0027s website. Any expenses already incurred or costs incurred shall be reimbursed in any case of (partial) cancellation approved by us in individual cases. When taking back goods already delivered from stock, we shall charge a return fee for each consignment to be processed, the current amount of which is stated in our price list for ancillary costs and conditions on the company\u0027s website. The charge is calculated as a percentage of the net value of the goods plus VAT, but at least in the amount of the specified flat-rate fee per consignment. The prerequisite for a return is undamaged and originally packaged goods. 7. force majeure, obstacles to delivery for which neither contracting party is responsible If we are prevented from delivering due to force majeure, the delivery date shall be extended without further ado by the duration of the force majeure plus a reasonable start-up time. Unforeseeable circumstances for which we are not responsible and which make delivery unreasonably difficult or temporarily impossible shall be deemed equivalent to force majeure. Examples include industrial action, official measures, unavoidable shortages of raw materials or energy, significant operational disruptions due to the destruction of the business as a whole or important departments or due to the breakdown of essential production facilities or significant parts of the workforce due to pandemics, serious transport disruptions, etc., e.g. road blockades, industrial action in the transport industry, general driving or flight bans. This also applies if these circumstances occur at major upstream suppliers. The specified circumstances shall also exonerate us if they arise during a delay that has already occurred. We shall notify the buyer of these circumstances as soon as possible. Notification may be omitted if the buyer is already aware of the circumstances. If these circumstances persist for more than 3 months, we shall also have the right to withdraw from the contract. At the buyer\u0027s request, we must declare whether we will withdraw from the contract or deliver within a reasonable period to be determined by us. Claims for damages by the buyer are excluded in these cases. Both contracting parties may withdraw from the contract without liability for damages if it is established that fulfilment of the contract has become impossible due to these circumstances. If delivery is temporarily prevented or delayed for reasons for which we are not responsible, the delivery period shall be extended accordingly by the verifiable duration of the hindrance. When calculating the extension of the delivery period, a reasonable start-up time for the resumption of delivery activities shall be taken into account. Claims for fulfilment by the buyer or claims in lieu of performance are excluded during the period of hindrance. 8 Delay, limitation of liability If an express fixed date has not been agreed, default in delivery shall only occur after a reminder. The buyer may only withdraw from the contract after the expiry of a reasonable period. Even after expiry of the deadline, the buyer is obliged to accept the goods unless we have received the notice of cancellation before dispatch of the delivery item or notification of readiness for dispatch. If we, our legal representatives or our vicarious agents are responsible for intent or gross negligence with regard to the occurrence of the delay or had guaranteed a fixed date or the buyer\u0027s interest in the service has demonstrably ceased to exist due to the occurrence of the delay, we shall be liable in accordance with the statutory provisions. Insofar as the delay in delivery is due to the culpable breach of a material contractual obligation, non-compliance with which jeopardises the purpose of the contract, liability shall be limited to the foreseeable, typically occurring damage and a maximum of 5% of the purchase price of the delayed parts of the delivery. Insofar as timely partial deliveries are not reasonable for the customer, they shall not be taken into account when calculating the upper liability limit (maximum 5% of the total purchase price of the delivery). Damages from loss of rent or production, loss of use, downtime costs, loss of profit or contractual penalties promised to third parties which have been incurred or forfeited by the buyer or its customers due to the delayed delivery shall only be compensated if a binding delivery date was agreed and the buyer has pointed out in writing the specific damages and costs that are imminent if the deadline is exceeded when the deadline was agreed. Otherwise, liability is excluded. 9 Prices, minimum order value, ancillary costs Unless otherwise stated in the order confirmation, our prices are quoted in EURO net free delivery address in accordance with the dispatch clause, plus VAT at the rate applicable at the time of delivery, only for the respective individual order and the services listed. Special services shall be remunerated separately. The conditions and ancillary costs are regulated decentrally for each NOVOFERM company and are published in the price list for ancillary costs and conditions on the respective website of the company with which you are concluding your contract. In the case of free delivery to the construction site, the price is always free lorry on a passable road at ground level, unless otherwise agreed. If the minimum order value for construction site deliveries is not reached, we will charge delivery costs, the current amount of which we will announce in our price list for ancillary costs and conditions on the respective company\u0027s website. Delivery addresses with island or mountain locations without lorry access lead to additional time and logistical costs. After agreement on the additional costs for multimodal transport (ferry, ship freight, helicopter, etc.), NOVOFERM will charge the additional costs to the buyer according to its own costs, plus a forwarding surcharge of 25% on the special freight costs. For parcel delivery, the conditions of the contracted service provider apply. All islands that have a direct bridge connection to the mainland are not considered island locations (Fehmarn, Poel, R\u00fcgen, Usedom, Zingst), where the prices and transport conditions for the national mainland apply. Unloading, including transport to the place of use and storage, is the responsibility of the buyer. If the buyer does not provide a forklift truck or loading personnel, our carrier is authorised to unload the goods himself at the buyer\u0027s expense and risk. If no unloading equipment (crane, forklift) is available at the unloading site, an unloading aid (truck-mounted forklift) and operating personnel can be provided at the request and expense of the buyer. The order must be placed at the latest immediately after receipt of the despatch advice. Otherwise, additional expenses or return freight must be reimbursed by the buyer. Unless otherwise agreed, we will bear the costs for freight and packaging for a total value (per delivery), the current amount of which we will announce in our price list for ancillary costs and conditions on the respective company\u0027s website. NOVOFERM reserves the right to set different minimum order values for individual group companies or to levy minimum quantity surcharges for orders below the minimum order value. For the parcel delivery of spare or small parts by post or carrier, we charge flat rates for postage and packaging depending on the type of dispatch, the current amount of which we announce in our price list for ancillary costs and conditions on the respective company\u0027s website. We are only liable for the time of arrival within the framework of the terms and conditions of the commissioned carrier. If prices have not been bindingly agreed in writing, the prices stated in our order confirmation shall apply, otherwise the prices valid at the time of execution of the contract in accordance with our relevant price list. Unless otherwise agreed (e.g. fixed prices), the contracting parties reserve the right to change prices if raw material prices, prices of upstream suppliers, wages, transport costs, tax rates or other cost factors change by more than 5% between price agreement and execution of the order and the specific change was not foreseeable when the contract was concluded. The burden of proof lies with the party making the adjustment claim. The claim can be enforced at the earliest 4 months after conclusion of the contract. 10 Terms of payment, collection authorisation, cash discount, default of payment, deterioration of assets, provision of security, prohibition of offsetting, rights of retention Unless otherwise stated in the order confirmation, the net purchase price (without deduction) is due for payment immediately upon receipt of the invoice by the buyer. In the case of new customers, NOVOFERM reserves the right for individual group companies to demand delivery against advance payment for the first two orders. If the installation is owed as an ancillary service, payments for the part of the purchase price due for the delivery itself are to be made in cash without deduction after delivery, irrespective of the receipt of the goods and regardless of the timing of the installation services, within 10 days of the invoice date. Partial deliveries are to be paid for separately in accordance with our terms of payment. Payments are to be made directly to us. Our representatives, sales representatives, warehouse managers and similar persons are only authorised to accept payments if we have authorised them to do so in writing. Nevertheless, payments made to them shall only be deemed to be fulfilment after receipt of payment by us. \u0022In future, NOVOFERM will send invoices exclusively by e-mail, but reserves the right to choose to send invoices by post. The customer hereby agrees to receive invoices electronically. These will be sent in PDF format to the e-mail address provided by the customer for the purpose of receipt, or alternatively to the previously known e-mail address. The customer undertakes to create the technical prerequisites for being able to retrieve the invoice as agreed. The customer shall notify us immediately of any change to the e-mail address specified for electronic invoicing and shall be fully liable for any costs otherwise incurred. The electronic invoice shall be deemed to have been received on the day following receipt of the e-mail. The customer may revoke their consent to electronic invoicing in writing at any time.\u0022 A cash discount deduction is only permitted if expressly agreed. If a discount deduction has been agreed in an individual case, the right to deduct a discount shall not apply if another invoice with late payment by the buyer already exists. Payments shall then first be offset against any interest claims and the oldest outstanding receivables. If a SEPA direct debit mandate exists, the debit will be announced in the invoice. In the event of an objection to electronic invoicing and an agreed payment term of less than 3 days (postal delivery time of the invoice), the invoice shall be sent in advance in text form or by fax for information purposes. The direct debit will be made in accordance with the agreement made. For returned direct debits, in addition to the bank costs incurred, we charge reasonable processing fees for the internal processing costs, the current amount of which we announce in our price list for ancillary costs and conditions on the respective company\u0027s website. If the agreed net payment target is exceeded, we shall be entitled, without prejudice to our other statutory claims, to charge default interest in the amount of 9 percentage points above the respective base interest rate, but at least 12%. Proof of lower or higher damages caused by default is permissible. Any rebates, bonuses and other benefits granted shall be cancelled for all deliveries affected by the delay in payment. Discounts granted shall be cancelled in full in the event of late payment. Incoming instalments or payments without a payment term shall be credited first against any interest claims and then against the oldest arrears after default of payment has occurred. If the Buyer defaults on due payments or if we become aware of circumstances which give rise to justified doubts as to the Buyer\u0027s solvency or creditworthiness, we shall be entitled, irrespective of previously agreed terms of payment, to demand either reasonable advance payment or the provision of security at our discretion. In case of doubt, payments which are accepted as cash transactions in insolvency proceedings or which are regarded as not contestable shall be regarded as appropriate. If this demand is not met, we shall also be entitled to refuse fulfilment of the contract after the expiry of a reasonable period and to demand compensation instead of consideration. In all cases until receipt of our notice of cancellation, the Buyer may restore the originally agreed terms of payment by sending a directly enforceable, unconditional and unlimited bank guarantee in the amount of the outstanding purchase price including ancillary costs for packaging, shipping and transport costs (for freight forwarder, carrier, transport insurer, etc.), including any claims for remuneration from supplements or services in accordance with Section IV. If the remuneration has not been agreed, the customary, reasonable remuneration shall be secured. Upon request, we will inform you of the security amount required in our view, to which we shall be bound within the meaning of the clause. In the event of non-compliance with the term of payment or filing for insolvency, we may prohibit the installation or resale of the delivered goods and demand that they be handed over to us. The rights and obligations arising from Section II Clause 15 (Retention of title) remain unaffected. The Buyer may only offset counterclaims if these are undisputed or have been legally established, or if a pending legal dispute is not delayed by the offsetting. The same applies to the assertion of rights of retention by the buyer. However, the buyer is only authorised to exercise a right of retention if it is based on the same contractual relationship. 11 Duty to inspect and give notice of defects, complaints Transport damage (in particular visible packaging damage, broken glass, etc.) and deviations in quantity must be inspected on the spot upon delivery and immediately reported to the carrier and confirmed in writing by the carrier. The buyer must provide suitable personnel for this purpose. If the goods cannot be handed over and accepted immediately upon delivery to the construction site, the buyer must prove that the delivery was incomplete or has transport damage. Complaints about obvious damage, incorrect deliveries and other obvious defects, as well as the incompleteness of the delivery, must be reported to us in writing immediately after delivery. The items delivered by us must be inspected immediately for defects, even if samples were previously sent. The (partial) delivery shall be deemed approved if we have not been notified in writing of obvious defects or defects or deviations in quality recognisable upon proper inspection before installation by the Buyer or further processing or within a preclusive period of 8 days after arrival at the place of destination. Defects and deviations that only become recognisable later must be reported in writing within a preclusion period of 8 days after discovery. The buyer shall only be entitled to the following claims for defects and, in the event of resale of the goods, the statutory rights of recourse if he has fulfilled his obligations to inspect and give notice of defects as agreed. Excluded from the warranty are, in particular, defects that were only reported after the delivery item had been processed or transformed despite recognisable defects. We must be given the opportunity to check the complaint if this is possible. The buyer is obliged to send us meaningful photographs or descriptions of the defect, its symptoms or causes with the complaint, insofar as this appears reasonable in relation to the complaint. Otherwise, claims for defects and warranty claims shall lapse if the delivery condition can no longer be established beyond doubt. Costs incurred by us due to unjustified complaints, in particular travel expenses, shall be borne by the buyer. 12 Guarantees, claims for defects, warranty period Guarantee declarations must be expressly designated as such in the order confirmation or subsequently agreed in writing. The special warranty conditions of Section II, Clause 14n shall apply. Advertising information on the properties of our products, their processing and application, on special dimensional accuracy and on compliance with DIN regulations shall only become part of the contract or guaranteed quality if this has been expressly agreed in the respective case. Product changes are possible at any time and may result in advertising information being outdated. No warranty is given for differences in quality, dimensions, density, weight, etc. if such differences do not exceed deviations customary in the industry and material, in particular if they are within the tolerance range of quality guidelines or standards. Special requirements for precise dimensional accuracy must be expressly stated in the order and confirmed by us. We accept no liability for defects or damage resulting from the following causes. improper or negligent use and handling improper storage incorrect assembly, installation or incorrect commissioning by the purchaser or third parties incorrect or untimely application of protective coatings use of unsuitable paints, mortars, adhesives, etc. characteristics or requirements of the installation situation intended by the buyer for the delivery item that were not known when the contract was concluded. Non-observance of protective regulations or protective instructions in individual cases Non-compliance with the installation instructions, operating instructions or maintenance instructions Missing or incorrect instruction of the user/operating personnel Lack of trial operation natural wear and tear natural wear and tear light-induced colour and surface changes lack of or incorrect maintenance, in particular due to non-compliance with the maintenance instructions use of unsuitable operating materials use of unsuitable spare parts by the purchaser or third parties Improper or faulty maintenance or repair by the buyer or third parties Chemical, electronic or electrical influences (e.g. magnetic fields) or other unsuitable ambient conditions Improper intervention by the purchaser or third parties provided that the causes are not attributable to our fault. In the event of justified complaints made in good time, we shall, at our discretion, either rectify the defect or supply a replacement. Replaced parts shall become our property. Approval for scrapping or other environmentally friendly disposal in accordance with the German Recycling Management Act must be agreed with us. We shall have a reasonable period of time for replacement deliveries. Unless otherwise agreed, subsequent fulfilment is owed for subsequent delivery ex works and for subsequent improvement at the place of installation. We are entitled to have the rectification of defects carried out on site by our vicarious agents. In the event of rectification of defects, we shall bear the necessary expenses, provided that these are not increased because the delivery item is located at a place other than the place of fulfilment. Additional costs arising from the fact that, without our knowledge at the time of conclusion of the contract, the claims for defects are to be fulfilled outside the Federal Republic of Germany shall be borne by the purchaser. We shall be entitled to demand a reasonable advance on the additional costs likely to be incurred. Insofar as remuneration is made for labour costs, only the standard times set for our own services at the usual labour costs in the respective country shall be accepted. If the defect does not affect the fitness for use and there is no significant defect, we are entitled to grant a reduction in price instead of subsequent fulfilment. The buyer\u0027s further claims require that significant defects have not been rectified by us within a reasonable period of time or that two attempts to rectify the same defect have failed, unless further attempts to rectify the defect are appropriate and reasonable for the buyer due to the delivery item. Even after the deadline has expired, we are entitled to provide subsequent fulfilment until we have received a clear declaration from the buyer expressly rejecting further services from us. Instead of cancellation and compensation in lieu of performance, the buyer may demand the costs of self-performance or replacement, provided that these do not exceed the net order value of the defective part of the delivery. The reimbursement of installation and removal costs in the event of a resale to the buyer\u0027s customers shall only be made in the case of defects that cannot be detected during a proper inspection prior to the resale. The reimbursement of costs is limited in amount. Insofar as reimbursement of labour costs is made, only the standard times set for our own services at the usual labour costs in the respective country shall be accepted if the buyer has culpably allowed a deadline set by the customer for subsequent performance (rectification of defects) to elapse without offering subsequent performance. Neither a cancellation can be declared due to insignificant defects nor - if we owe performance - acceptance can be refused. It is equivalent to acceptance if the buyer does not accept within two weeks after notification of completion or final invoice, although he is obliged to do so. A reservation of defects must be declared within this period. The duration of the warranty for all deliveries and services shall be governed by the statutory periods, unless otherwise stipulated below. In cases of limitation according to \u00a7 438 paragraph 1 no. 3, the warranty period is 1 year if the buyer is a merchant within the meaning of the German Commercial Code and the purchase contract is a commercial transaction. If acceptance has been agreed, the expiry of the period begins on the last day of acceptance, the occurrence of the effects of acceptance (in the case of waiver of acceptance, acceptance by conclusive behaviour of the buyer or after expiry of the period in accordance with Section 640 (II) BGB), or at the latest with the occurrence of default of acceptance. The expiry of the limitation period is neither interrupted nor suspended by the notification of defects, follow-up correspondence, measures to check for and identify defects and subsequent fulfilment. These effects must be expressly agreed in each individual case. Compensation for damages due to defects shall be limited by the following liability agreement in Section II Clause 13. Claims for defects may not be transferred or assigned without our prior consent. The sole claimant is the purchaser. Warranty claims are transferable in accordance with the provisions of the warranty conditions in Section II Clause 14. 13 Liability Mandatory provisions of the product liability regulations remain unaffected. In accordance with the statutory provisions, we are liable for breaches of warranty, personal injury and insofar as we, our legal representatives or our vicarious agents are guilty of intent or gross negligence. Insofar as we, our legal representatives or our vicarious agents negligently breach a material contractual obligation, non-compliance with which jeopardises the purpose of the contract, our liability to pay compensation for material damage shall be limited to the foreseeable, typically occurring damage. Further claims are excluded. Insofar as our liability is excluded or limited, this shall also apply to the personal liability of our employees, workers, temporary workers, representatives and vicarious agents. The buyer must inform us immediately if there is a threat of damage. We are not liable for damages that could have been avoided if we had been informed in good time. In order to avoid consequential damage - in particular due to the lack of or limited possibility of use - the buyer must stock a sufficient number of spare parts (in particular all wearing parts), operating materials, etc. 14 Warranty conditions The respective warranty conditions of the respective manufacturer apply to commercial goods (third-party products). We only provide an independent guarantee within the meaning of the following conditions for NOVOFERM products as the manufacturer. The offer of the guarantee contract is addressed to the purchaser as the contractual partner. Where guarantee offers are made, these are contained in the respective product descriptions (installation, operating or maintenance instructions). We make the currently valid version available on the NOVOFERM website. We do not issue a formal declaration of acceptance. The guarantee promise and the respective conditions under which the claim is granted depend on the product. In general, the following restrictions apply: The promised guarantee period begins with the transfer of the risk of performance to the buyer, but at the latest when the guaranteed item is handed over. The possible later processing or installation time is not decisive and does not lead to a new start of the period even if the warranty claim is transferred from the buyer to his customer. The warranty claim is always only for free repair or, at our discretion, replacement (partial) delivery. Removal and installation costs are not covered under the warranty. The warranty claim shall lapse if the underlying circumstances are due to causes for which the purchaser or the customer himself is responsible, in particular in the case of: improper or negligent use and handling improper storage incorrect assembly, installation or incorrect commissioning by the buyer or third parties incorrect or untimely application of protective coatings use of unsuitable paints, mortar, adhesives, etc. Non-observance of protective regulations or protective instructions in individual cases Non-compliance with the installation instructions, operating instructions or maintenance instructions Missing or incorrect instruction of the user/operating personnel natural wear and tear natural wear and tear light-induced colour and surface changes lack of or incorrect maintenance, in particular due to non-compliance with the maintenance instructions use of unsuitable operating materials Use of unsuitable spare parts by the purchaser or third parties Improper or faulty maintenance or repair by the buyer or third parties Chemical, electronic or electrical influences (e.g. magnetic fields) or other unsuitable ambient conditions Improper intervention by the purchaser or third parties If the buyer wishes to transfer the claims from the guarantee contract to his customer, a guarantee application must be submitted. For this purpose, the customer\u0027s address data and the installation location of the affected product must be provided with the customer\u0027s consent (Art. 6 (I) (a) GDPR). The completed warranty application must be signed by the customer. We reserve the right to refuse the transfer of warranty claims in individual cases for objective reasons. 15 Retention of title (extended, expanded), safekeeping obligations, factoring, realisation The provisions of this clause 15 paragraphs (2) to (15) do not apply to advance payment and cash payment transactions (full payment of the purchase price before or on delivery). Otherwise (full payment of the purchase price only after delivery), the following rights and obligations are agreed: Until full payment of all our claims from deliveries and services to which we are entitled against the buyer now or in the future, we shall be granted the following securities, which we shall release on request at our discretion, insofar as their value exceeds our total claim by more than 10% on a sustained basis: The goods remain our property. The retention of title shall remain in force even if individual claims are included in a current account and the balance has been drawn or recognised (current account reservation). In the case of several business transactions, the retention of title shall remain in force even if one delivery has been paid for but there is still an outstanding balance from other deliveries (extended retention of title). The buyer is authorised to process the reserved goods in the ordinary course of business as long as he is not in default of payment. Processing or remodelling shall always be carried out for us as the manufacturer, but without any obligation towards us. If the goods are processed together with items, materials or other third-party values that do not belong to us, also for a third party as manufacturer, we shall acquire co-ownership of the new item in the ratio of the value of our goods to the third-party values at the time of processing. If our (co-)ownership expires as a result of mixing, combining or processing, it is hereby agreed that the buyer\u0027s (co-)ownership of the uniform item shall pass to us in proportion to its value (invoice value). The Buyer shall store, maintain and insure the (co-)ownership free of charge and properly and shall ensure that the (co-)ownership does not pose any risk to third parties. Goods to which we are entitled to (co-)ownership are hereinafter referred to as reserved goods. The buyer is authorised to sell the reserved goods in the ordinary course of business as long as he is not in default of payment. Pledges or transfers by way of security are not permitted. The purchaser hereby assigns to us by way of security any claims arising from the resale or any other legal reason (balance from current account, remuneration for installation, reimbursement of insurance, compensation for tort) in respect of the goods subject to retention of title in the amount of the invoice value of the goods subject to retention of title. The assignment shall not be affected by the fact whether the installation is carried out by us, the Buyer or vicarious agents of one or the other contracting party. The buyer is revocably authorised to collect the claims assigned to us for his account in his own name. This direct debit authorisation may be revoked by us if the Buyer does not or cannot properly meet its payment obligations. The buyer is only authorised to sell the claim assigned to us resulting from business transactions with his customers to a factor by way of genuine factoring after our consent. The claim against the factor is already now assigned to us in the amount of 110% of the invoice value of the goods subject to retention of title concerned. If the claim against the factor also serves as security for other retention of title suppliers, the assignment shall be limited to the amount of the share resulting from the ratio of all claims against the customer secured by retention of title and assignment (proportionate share). Upon payment of the purchase price for the claim by the factor, our claim against the customer arising from the contractual relationship concerned shall be due immediately and without deduction of discount. In the event of access by third parties to the reserved goods, the purchaser shall draw attention to our ownership and inform us immediately. Any costs and damages caused by such access shall be borne by the purchaser, insofar as these cannot be collected from third parties. In the event of breach of contract by the Buyer - in particular default of payment - we shall be entitled to take back the reserved goods. In this case, the Buyer hereby agrees to the repossession of the reserved goods. If the goods subject to retention of title are in the possession of a third party, the purchaser hereby assigns to us his claims for restitution against the third party. Insofar as the third party has justified claims to the reserved goods, these shall be taken into account. As the indirect owner of the goods subject to retention of title, we have the right to enter the buyer\u0027s premises. Neither the repossession or seizure of the reserved goods by us nor the disclosure of the assignment by way of security shall constitute a cancellation of the contract if the Buyer himself is a merchant within the meaning of the provisions of commercial law. At our request, the buyer is obliged to provide information about all assigned claims, in particular to provide a list of the debtors with names, addresses, amount of the claims, date and number of the invoices and, on request, to provide the documents required to enforce the claims. We are entitled to use the goods subject to retention of title and the buyer\u0027s assets, which are subject to our actual influence, as security and to realise them on the open market after unsuccessful offer of an appropriate redemption sum, if the buyer himself is a merchant within the meaning of commercial law regulations. The realisable value (collateral value) is decisive for the valuation of all collateral. If this cannot be determined in a reasonable manner and within a reasonable period of time, we are entitled to use the delivery price without taking into account additional services, value added tax, discounts, rebates and freight and other ancillary costs for the valuation of goods collateral; the nominal value is decisive for the valuation of receivables. 16 Technical changes We may make technical changes that serve to improve the delivery item without the prior consent of the buyer, provided that the changes are reasonable for the buyer. 17. data protection declaration We would like to point out that NOVOFERM processes data on business transactions electronically and reserves the right to transmit the data required to obtain credit insurance to the insurance provider. Please also note our data protection declarations and terms of use for Internet services published on the NOVOFERM website. 18 Choice of law for international business transactions These Terms and Conditions and the entire legal relationship between us and the purchaser shall be governed by the law of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG - \u0022Vienna Sales Convention\u0022). 19 Applicable contract language, rules of interpretation Unless otherwise agreed, the contract language is German. If, in addition to the order confirmation in German, there is a version in the language of the buyer or another foreign language, the German version alone shall be decisive for the interpretation of the contract. If there is only an order confirmation in a foreign language, its wording translated into German shall be decisive for the interpretation of the contract. If there is disagreement between the contracting parties about the wording of a translation in accordance with paragraph (1), a publicly appointed document translator shall be commissioned jointly and at the expense of both parties, whose translation wording shall be decisive for the interpretation of the contract. If the question of the interpretation of the contract or the applicable version cannot be clarified by mutual agreement, the competent court shall independently determine the basis of interpretation. 20. place of payment, place of jurisdiction If the buyer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the place of fulfilment for the buyer\u0027s contractual obligations towards: Novoferm GmbH whose registered office is in 46419 Isselburg-Werth Novoferm Vertriebs GmbH whose registered office is in D-46419 Isselburg-Werth Novoferm Spare Parts GmbH whose registered office is in D-46459 Rees DSS Docking Solution und Service GmbH whose registered office is in D-30419 Hannover Novoferm Verladetechnik und Service GmbH whose registered office is in D-52353 D\u00fcren Novoferm tormatic GmbH whose registered office is in D-44145 Dortmund Novoferm Riexinger T\u00fcrenwerke GmbH whose registered office is in D-74336 Brackenheim-Hausen Novoferm Siebau GmbH whose business address is in D-57223 Kreuztal. If the buyer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law or does not have a registered office in the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship with: Novoferm GmbH D-46419 Isselburg-Werth (AG Bocholt) Novoferm Vertriebs GmbH D-46419 Isselburg-Werth (AG Bocholt) Novoferm Spare Parts GmbH D-46459 Rees (AG Coesfeld) DSS Docking Solution und Service GmbH D-30175 Hanover (AG Hanover) Novoferm Verladetechnik und Service GmbH D-52353 D\u00fcren (AG D\u00fcren) Novoferm tormatic GmbH D-44145 Dortmund (AG Dortmund) Novoferm Riexinger T\u00fcrenwerke GmbH D-74072 Heilbronn/Neckar (AG Heilbronn) Novoferm Siebau GmbH D-46459 Rees (AG Coesfeld) This applies accordingly to legal proceedings against the buyer. However, we are also entitled, at our discretion, to take legal action at the buyer\u0027s place of business. Section III Contract for work and materials 21. supplement to section II paragraph 5: Default of acceptance for special goods If and insofar as the stored delivery item is manufactured according to the buyer\u0027s specifications or cannot be sold elsewhere immediately due to the buyer\u0027s specifications (special goods) and the buyer does not pay the purchase price and/or the costs of storage and warehousing despite setting a deadline and threatening to destroy the goods, we shall be entitled to destroy the goods at the buyer\u0027s expense and risk. In this case, the buyer shall owe the purchase price, the costs for storage and retrieval, storage fees and the destruction costs after deduction of the scrap value of the goods. The buyer is entitled to submit proposals for utilisation that minimise the damage within the deadline and to collect the goods at any time after payment at his own expense or to have them stored himself. Special goods are generally excluded from exchange or cancellation. 22. co-operation of the buyer, subsequent change requests, no return of goods, effects on price and performance time Any delivery period shall only commence after receipt of all documents required for the execution of the order, clarification of all details essential for the start of production, after approval of the plans for production or procurement of the goods and after receipt of payment, insofar as a due date for payment was agreed immediately upon placement of the order. Compliance with the delivery time or performance time by us presupposes that all commercial and technical questions between the contracting parties have been clarified and all obligations of the buyer to co-operate have been fulfilled. If the buyer is obliged to co-operate or if the buyer is obliged to perform an act of co-operation which is essential for the fulfilment of the contract, we shall request this informally prior to the manufacture of the delivery item. The agreed delivery period shall be extended in accordance with paragraph (4) unless we are responsible for the delay. Even without a request, the agreed delivery period shall be extended if and as long as the Buyer has not fulfilled its contractual obligations, duties and obligations to co-operate agreed at the time of conclusion of the contract. This applies in particular if the buyer: - the delivery of plans or data (for the delivery item or construction projects to be produced or processed with it) - the provision of material or accessories (for the delivery item or construction projects to be produced or processed with it) - the provision of the necessary official certificates or authorisations - the timely approval of the production drawings or - the payment of an agreed down payment or payment on account If the manufacture or delivery or our ancillary performance is temporarily prevented or delayed for reasons for which we are not responsible, the delivery time (or performance time) shall be extended accordingly by the verifiable duration of the hindrance. When calculating the extension of the deadline, a reasonable start-up time for the resumption of the performance activities shall be taken into account. Claims for performance by the customer or claims in lieu of performance during the period of hindrance are excluded. Subsequent requests for changes or additions by the buyer shall extend the delivery time accordingly in a reasonable manner. If production or delivery or our performance is delayed due to these circumstances or at the request of the buyer, any additional costs incurred as a result shall be invoiced and reimbursed by the buyer. Changes after approval of the plans for production or procurement are only possible against payment of the costs already incurred. The processing costs for the subsequent change will be charged at cost, but at least EUR 80 plus VAT. Order changes after the start of production are no longer possible. Goods manufactured to order are generally excluded from return. 23. supplement to section II paragraph 11: Warranty In the case of production according to the Buyer\u0027s drawings, we shall only be responsible - irrespective of other warranty and liability limitations - for the execution in accordance with the drawings. The same applies to other requirements and specifications of the Buyer. We will point out any recognisable reservations. We accept no liability for defects or damage based on the following causes: - Failure to co-operate or incorrect co-operation (cf. duty to co-operate clause 22) We shall be allowed a reasonable period of time for replacement deliveries, in particular the time required to manufacture the replacement goods. Section IV Supplementary conditions for ancillary assembly services 24 Scope of application If, in addition to the delivery, we also owe the assembly of the delivered items, the following supplementary terms and conditions of assembly shall apply. These terms and conditions do not apply to separately ordered renovation, assembly, repair or maintenance services, inspection, maintenance or testing services (services). They replace the provisions of Sections II and III only insofar as this is expressly stipulated. The provisions of the VOB/B (German Construction Contract Procedures) shall only apply if expressly agreed. The provisions on the retention of title (Section II Clause 15) shall remain unaffected by this as part of the contract. 25. transfer of the obligation to perform Co-commissioned assembly services shall be transferred to a third company or person for execution at our discretion. The commissioned third party is our vicarious agent in accordance with Section II Clause 13 (5). The authorised third party has no power of representation. For orders (e.g. spare parts, additional services, change requests, etc.), they are messengers and forward the buyer\u0027s/client\u0027s declaration of intent to us in the ordinary course of business. In order to avoid delays or non-receipt, change requests, orders or similar should be sent directly by the buyer/client to our responsible project manager. 26 Obligation of the buyer/client to co-operate in the preparation of the work The buyer/client must make all preparations for the realisation of an unhindered and trouble-free installation. Unless otherwise agreed, he must call off our service once the prerequisites have been met. For fire and smoke protection closures, the walls and door/gate openings must be manufactured as specified in the general building inspectorate approval and the assembly instructions applicable to the product. The relevant documents are available at www.novoferm.de. The dimensional tolerances must comply with DIN 18100. In the case of \u0022smoke-tight\u0022 doors, sliding doors, roller and sectional doors, the flatness tolerance of the floor in the threshold area must be implemented on site in accordance with DIN 18202 Table 3, line 4 with increased requirements. Furthermore, the floor must be smooth, even and seamless in accordance with the specifications of our general building inspectorate approval (AbZ) or the general building inspectorate test certificate (AbP). At the start of assembly, all door and gate openings must be unobstructed so that our fitters can start work without waiting times. In the case of loading bridges, the entire installation can be carried out in one go and without interruption and does not involve any chiselling or breaking work or any bricklaying, plastering, concreting, sealing or jointing work. Access to the pits of the dock levellers must be possible from the outside with telescopic forklift trucks. The following on-site services are provided free of charge for NOVOFERM on the specified delivery date: - Any required substructure (if not included in the agreed scope of services). - Any necessary electrical connections (depending on the product) or construction electricity (400 V, 16 A) are laid up to the opening. - Metre mark at each door opening. - Level, load-bearing and offset-free installation surface. Ladders, equipment and lifting platforms must be stable. - Closed building structure in the area of the doors and dock levellers (roof and wall rainproof). - Firm, level and load-bearing hall floor up to at least 250 mm above the upper edge of the finished floor. - If necessary, cleaning of the products supplied by NOVOFERM from any contamination caused by third parties on the construction site. To ensure that the goods can be transported to the installation site without hindrance and additional costs, the following cooperation from the buyer/client is required: - An unloading facility near the building, accessible by articulated lorry (40 tonnes), must be ensured. - To enable the goods to be delivered to the building with our truck-mounted forklift. A sufficiently large, level and paved area is required for unloading and transport to the installation site. - a building access and transport route to the installation site that is dimensioned according to the product size must be provided. - an appropriately drivable transport route to the individual floors must also be provided within the building. - fixed standing areas of appropriate size must be provided on both sides of the installation openings. Suitable parking facilities must be provided free of charge for the assembly vehicles in the immediate vicinity of the construction site. The buyer/client must provide a suitable lockable room/container in the building for the storage of doors, gates and accessories. Auxiliary labour for any transport, chiselling work, auxiliary materials such as lifting gear, electricity, water, etc. must be provided by the buyer/client in good time and free of charge at the installation site. Punching and bricklaying work, erection and dismantling of scaffolding as well as installation work are to be undertaken by the buyer/client. Additional costs incurred due to difficulties and obstructions caused by the customer and the additional expenditure of the installation contractor commissioned with the execution shall be charged to the buyer/client on proof. 27 Construction site safety, environmentally sound disposal The buyer/client is responsible for the safety of the construction site. Our specialist site management or our fitters will point out any recognised risks. If the source of danger is not eliminated immediately, the assembly in the endangered assembly areas must be cancelled. Any additional costs incurred as a result will be passed on to the buyer/client on presentation of proof. The buyer/client is responsible for the provision of waste containers and rubble containers into which we can deposit our packaging material or any building rubble caused by us. Environmentally sound disposal shall be at the expense and risk of the buyer/client. If a container is not available, we shall dispose of it at the expense and risk of the buyer/client. 28. performance of assembly, visual inspection and transfer of risk when using the objects of performance on the construction site We undertake the installation within the framework of VOB/C, metal construction work DIN 18360. According to VOB/C, masonry and chiselling work, pouring and elastic grouting of wall connections, among other things, are not ancillary services and therefore not part of the order unless explicitly included in the order (see clause 29 paragraph (6)). In the case of power-operated products (doors, gates, etc.), we shall carry out a test run, where possible, during the course of locksmith installation to check the door function. If the buyer/client wishes us to carry out the initial commissioning, we must charge the working time and travelling expenses incurred for this. The buyer/client is obliged to carry out a visual inspection after door installation to document the absence of damage. If the use of the installed objects of performance is already intended before acceptance, the risk of remuneration for the partial performance rendered shall pass to the buyer/client after confirmation of freedom from damage. We offer to rework (rectify damage) within a reasonable period of time. If parts have to be re-ordered or re-produced, provisional measures can also be offered - as far as permissible. As an alternative to reworking in accordance with paragraph (3), suitable protective measures can be offered for partial services intended for premature use. 29 Performance limits, ancillary services not included, completion to be provided by the customer In the case of power-operated doors and gates, operational readiness or functionality is only achieved after the internal electrical installation on site and by connecting the corresponding supply line. According to the performance limits of the DIN regulation, the installation and connection of all electrical parts in accordance with our circuit diagrams as well as the power supply and wiring of the parts to each other with the necessary cables is a service provided by the customer. If the electrical installation is commissioned to us, the installation and commissioning is included in our prices. In all cases, the production and installation of the supply line remains a service provided by the customer. From experience, however, we must recommend that you allow us to carry out the internal installation and commissioning on a material and labour basis. Only then can we guarantee the functionality of the door systems supplied by us. If the electrical installation is also commissioned, we assume that the supply line to the switch box and the delivery and relocation of the main switch or the 400 volt sockets have already been carried out on site prior to installation. In the case of \u0022smoke-tight doors\u0022 (in accordance with DIN 18095), the frame must be grouted on at least one side, preferably on the hinge side, towards the wall on site for approval reasons. Grouting can be omitted for NovoPorta Premio doors (with combined fire protection and smoke protection) if they are installed in solid walls and backfilled with mineral mortar (at least mortar group II). If installed on a steel structure provided by the customer (not permitted for fire protection closures), the parts supplied by us are welded on and cold galvanised or primed. According to the performance limits of the DIN regulation (18360 ATV Metallbauarbeiten), the backfilling or grouting of our products, in particular of the frames and thresholds after they have been attached to the structure in accordance with the specifications of building authority approvals or the recognised rules of technology (e.g. backfilling, tamping, grouting, mortaring or permanently elastic grouting) is a special service that must either be provided on site or additionally commissioned. The same applies to the levelling of structural tolerances (section 4.2.10 DIN 18360). Additional commissioning of these special services is possible by arrangement. If the connection or levelling work has been commissioned to us, the backfilling or sealing will be carried out in accordance with approval and agreement. In the case of grouting, the space between the door frame and the wall is filled with cement mortar of mortar group II. The still visible connection between the door frame and the wall remains (even with exposed concrete or exposed brickwork) with the resulting surface and is not filled. All filling, plastering or painting work is the responsibility of the customer. Our vicarious agents are not equipped for this work. If the grouting work is also commissioned, this will be carried out in silicone or acrylic (optionally in white, concrete grey or transparent). If the wall or floor has not yet been completed at the time of the installation work, the relocation and/or fixing of the door holders or wall or floor door buffers shall be remunerated additionally, including travelling costs, as an optional on-site service. This also applies if the hold-open device has to be set in concrete. 30 Installation date, obstacles, extension of the installation period Unless otherwise agreed, the installation date shall only become binding upon our confirmation. Obstacles, difficulties or changes to the scope of services shall extend the installation period. In such cases, a bindingly confirmed date shall be cancelled and may have to be agreed again, taking the circumstances into account. Each time performance is resumed after interruptions for which NOVOFERM is not responsible, the new performance period must be planned, scheduled and newly agreed. It is the customer\u0027s responsibility to request the resumption of the service in good time. 31 Changes to the installation order If, in the course of the agreed installation work, our fitters are requested to carry out other or non-commissioned installation work, corresponding reports will be submitted after the end of the work. The changed or additional work shall be remunerated as hourly wage work and may result in an extension of the installation time. 32 Installation price, calculation of waiting times, no crediting of own work The agreed installation prices assume that the installation of all parts of the overall order can be carried out in one go without hindrance or difficulty. Waiting times and costs for additional journeys or overnight stays at the installation site, which arise due to missing or delayed fulfilment of the buyer\u0027s/client\u0027s obligations to cooperate, missing or delayed on-site services or for other reasons for which we are not responsible, shall be charged additionally. This shall also apply in the event of an interruption to the installation work for which the customer is responsible and which necessitates the removal of the fitters from the installation site. The buyer/client may not demand remuneration or deductions from the agreed purchase price or wages for his own co-operation in the assembly work itself without express written agreement. 33 Hourly labour Hourly wage labour as well as waiting times and interruptions to assembly work shall be invoiced on the basis of evidence. The rates valid at the time of the conclusion of the contract shall apply, the current amount of which and the surcharges for overtime, night, weekend and public holiday work are published in our price list for ancillary costs and conditions on the company\u0027s website. In addition, we charge the usual allowance for expenses per fitter and day, the current amount of which is stated in relation to the actual duration of the absence of the fitters deployed for you in our price list for ancillary costs and conditions on the respective company website. In the event of absence requiring overnight accommodation, the overnight accommodation costs of the fitters for suitable accommodation shall also be reimbursed on presentation of proof. 34 Travelling costs, distance to the place of performance Travelling time/travel time is working time (see paragraph 33 (2)). Travelling time is determined by the distance to the place of performance, time and traffic conditions. The travelling time depends on flight/travel schedules and the services offered by the passenger carrier. We shall select the vicarious agent suitable for the service at our own discretion, taking into account the interests of the customer (Section 315 III BGB). NOVOFERM maintains a Germany-wide network of vicarious agents with its own service companies and their locations, with NOVOFERM contract fitters and service partners. The journey is made either from the location of the vicarious agent selected or agreed for the order or from an upstream service location, as is the return journey. The scheduling of the fitters depends on various criteria. In particular, the selection takes into account the expertise of the vicarious agent for the object of performance concerned (product expertise), its availability and suitability for the circumstances of the type of assignment (e.g. emergency assignments), circumstances and scope of the contractual performance (number of service employees required), e.g. for long-term construction sites or special constructions. Regional particularities such as area coverage (e.g. in structurally weak areas) may also require additional travelling distances. The number of service employees to be dispatched also depends on statutory regulations on occupational safety and the guidelines of the employers\u0027 liability insurance associations (accident prevention regulations). Depending on the situation and the customer\u0027s requirements, the journey can be made with several fitters in one vehicle or with several fitters in different vehicles from different locations. The installation dispatcher makes the selection decision after the order has been placed and all technical questions have been clarified, usually 14 days before the planned start of the service. If the customer attaches particular importance to the use of certain vicarious agents, this must be communicated at the time the order is placed or subsequently agreed when the additional costs and performance time risks caused by the request are assumed. Travel costs with assembly/service vehicles are calculated on the basis of the kilometres driven for you for each vehicle with a flat rate per kilometre, the current amount of which we announce in our price list for ancillary costs and conditions on the respective company website. Any parking costs incurred will be charged at actual cost. Travel expenses will be reimbursed to a reasonable extent (flight: economy, train: 2nd class, seat reservation) upon presentation of proof. 35 Proof of performance, burden of proof At our request, the customer must certify the hours worked on the activity reports (reports) on a daily basis, but at the latest after completion of the work. Activity reports signed by the customer without reservation are, in principle, incontestable billing bases for the customer with regard to the reported travelling and service times, substances and materials. If a vicarious agent (e.g. site manager) or assistant (e.g. facility manager) signs the report without being authorised to represent the customer, the customer must provide evidence that the reported content is not correct. Unsigned activity reports are sent to the customer with the invoice. If the customer does not object to the reported content within one month of receipt, the customer must provide evidence that the reported content is incorrect. 36 Risk of performance, acceptance, default of acceptance If a debt to be discharged at the creditor\u0027s domicile has been agreed, the risk of performance shall pass to the buyer/client upon installation of the delivered items, in deviation from Section II Clause 4. If damage occurs to the delivered items after installation, we are not obliged to remedy the damage or to deliver again if the cause of the damage is due to a breach of a protective order or if the delivered items are used before acceptance (e.g. doors, locks, etc.) (cf. Section 28 (3) and (4)). Acceptance of the ancillary service is not owed. We shall notify the buyer/client after notification of completion by the commissioned fitter. A joint inspection of the installed goods can be agreed at the expense of the buyer/client. If acceptance has been expressly agreed and acceptance does not take place immediately after completion of the installation work, the service shall be deemed to have been accepted no later than 12 working days after completion of the work - but in any case immediately after the service has been put into use. The installation of accessories (fittings, etc.) is owed directly in the course of locksmith installation (installation of doors, gates, etc.). If a separate installation is necessary for on-site reasons (e.g. subsequent painting or flooring work) and if the work is significantly interrupted as a result (more than two weeks), we are authorised to carry out a partial final invoice on the basis of the offer calculation or order confirmation for the completed locksmith installation. The client is obliged to carry out this partial acceptance. Paragraph 4 applies accordingly. The risk of performance shall pass to the client upon partial acceptance. Any additional expenses incurred by the fitters due to set-up times or additional journeys shall be invoiced on proof. 37 Validity, replacement of old conditions Should any of the above provisions be invalid, partially invalid or excluded by an individual special agreement, this shall not affect the validity of the remaining provisions. The above terms and conditions replace all general terms and conditions of the NOVOFERM Group companies named in paragraph 1 and apply to all contracts concluded from 1 June 2020 . Isselburg-Werth, March 2020 The management of the NOVOFERM Group companies","teaser":"General Terms and Conditions Novoferm Group General Terms and Conditions for all group companies of the Novoferm Group in Germany Status 01/20 Valid from 01/06/2020 1 Scope of application The General Terms and Conditions for all group companies of the Novoferm group of companies in Germany, as of 01","url":"https://www.tormatic.de/en/footer-meta-menu/gtc","novofermType_stringS":"pages","_version_":1868138790528221184,"indexed":"2026-06-16T07:46:24Z","content":"General Terms and Conditions Novoferm Group General Terms and Conditions for all group companies of the Novoferm Group in Germany Status 01/20 Valid from 01/06/2020 1 Scope of application The General Terms and Conditions for all group companies of the Novoferm group of companies in Germany, as of 01/2020, apply to all purchase contracts and contracts for work and materials with and without ancillary installation services from NOVOFERM. As of 01/01/2020, the personal scope of application extends to the following group companies: o Novoferm GmbH, Sch\u00fcttensteiner Str. 26, 46419 Isselburg (Reg.: AG Coesfeld HRB 7771) o Novoferm Vertriebs GmbH, Sch\u00fcttensteiner Str. 26, 46419 Isselburg (Reg.: AG Coesfeld HRB 12057) o Novoferm Spare Parts GmbH, Isselburger Stra\u00dfe 31, 46459 Rees (Reg.: AG Coesfeld HRB 13895) o DSS Docking Solution und Service GmbH, Springrad 4, 30419 Hannover (Reg.: AG Hannover HRB 202851) o Novoferm Verladetechnik und Service GmbH, Willi-Bleicher-Stra\u00dfe 7 (Gewerbegebiet - Im gro\u00dfen Tal), 52353 D\u00fcren (Reg.: AG D\u00fcren HRB 2646) o Novoferm tormatic GmbH, Eisenh\u00fcttenweg 6, 44145 Dortmund, (Reg.AG Dortmund HRB 14016) o Novoferm Riexinger T\u00fcrenwerke GmbH, Industriestra\u00dfe 12, 74336 Brackenheim (Reg.: AG Stuttgart HRB 320355) o Novoferm Siebau GmbH, Backeswiese 23, 57223 Kreuztal (Reg.: AG Coesfeld HRB 14898) hereinafter collectively referred to as NOVOFERM and in the following as the respective contractual partner of the customer \u0022we\u0022. The General Terms and Conditions as of 01/20 only apply to business transactions with entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. Our purchase contracts and contracts for work and materials with and without ancillary installation services are based exclusively on these terms and conditions. They shall be deemed to have been recognised when the order is placed or, at the latest, when the delivery is accepted. Our terms and conditions do not apply to public contracts (VOB/A, VOL/A), even if reference is made to them in the offer or parts thereof in individual cases. Any other terms and conditions of the customer shall not become part of the contract unless they are expressly accepted by us in writing. Our terms and conditions shall also apply to all future transactions. The General Terms and Conditions as of 01/2020 do not apply to all contracts for service, maintenance, assembly, repair and other ancillary services that are not merely ancillary obligations of a purchase contract. The Service, Assembly and Repair Terms and Conditions as of 01/20 apply as a special regulation for independently established contractual relationships that contain a service (service contracts) or a performance success (work contracts). Construction contracts are excluded; for these, the individually negotiated and agreed terms and conditions of the contract apply. \u0022The General Terms and Conditions as of 01/2020 do not apply to contracts that you conclude with Novoferm dealers via our platform. These contracts are subject to the General Terms and Conditions of the respective Novoferm dealer, which will be made available to you separately before the contract is concluded.\u0022 Section I regulates the contractual conditions for NOVOFERM\u0027s online sales platforms. These are designed purely as business platforms and are not accessible to consumers within the meaning of Section 13 BGB. NOVOFERM currently operates the following platforms: o NOVOSALES trading platform of Novoferm Vertriebs GmbH o TORMATICSALES trading platform of Novoferm tormatic GmbH o Novoferm Online Shop trading platform of Novoferm GmbH for export customers o SPARE PARTS trading platform of Novoferm Spare Parts GmbH o mydocking eShop trading platform of DSS Docking Solution und Service GmbH Section II governs the terms and conditions of purchase that form the basis of all purchase contracts and contracts for work and materials with and without ancillary assembly services. Section III governs the terms and conditions for work and materials, which are the supplementary basis for all purchase contracts if the object of purchase is manufactured for the customer or modified according to the customer\u0027s specifications. Section IV regulates the conditions for ancillary services under a contract for work and labour (assembly, commissioning) for all purchase contracts with ancillary assembly services within the meaning of clause 1 (2). Section I Contractual conditions for the online sales platforms 2. terms of use, conclusion of contract The use of NOVOFERM\u0027s trading platforms requires registration with the respective responsible platform operator. Proof of the customer\u0027s entrepreneurial status and acceptance of the terms of use of the respective platform by the customer is a prerequisite for setting up a customer account. In order to verify the entrepreneurial status of the registered user, NOVOFERM reserves the right to request the business registration and/or the VAT identification number of companies not entered in the commercial register or company register. The registered customer can only use the order function of the sales platforms if he accepts the validity of the General Terms and Conditions for all group companies of the Novoferm group of companies in Germany as of 01/20 as the basis for the transactions initiated or concluded via the sales platform. The customer will be informed during the ordering process if conditions that deviate from or supplement the General Terms and Conditions apply to the online order. The presentation of goods on the trading platforms merely represents an opportunity - without obligation for NOVOFERM - for the customer to order the goods shown. The selection and ordering process can be cancelled by the customer at any time. By sending the order, the customer makes a binding offer to NOVOFERM to purchase the contents of the shopping basket. The order can be checked, changed and printed out in the shopping basket before dispatch. Functions and commands are explained using common pictograms and text overlays. By clicking on the \u0022Place binding order now\u0022 button, the customer places a binding order. For commercial purchases and B2B business between entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), there are generally no cancellation options. The offer is accepted by written order confirmation from NOVOFERM or by delivery of the goods. The automatically generated confirmation of receipt of the order does not yet constitute acceptance of the offer, but merely documents that the order has been received by NOVOFERM and is being processed further. The estimated non-binding delivery date is stated in the order confirmation from NOVOFERM. The customer receives a delivery notification before delivery of heavy loads. The customer will be informed when the ordered goods are ready for collection. NOVOFERM is free not to accept online orders. The decision to do so is at NOVOFERM\u0027s own discretion. If NOVOFERM does not wish to fulfil an online order, the customer will receive a corresponding message instead of the order confirmation. The text of the contract is stored by NOVOFERM after conclusion of the contract. Registered customers can view and print out their orders for a period of 6 years after conclusion of the contract. Section II Terms and conditions of purchase 3 Offer and conclusion of contract Unless expressly stated otherwise, our offers are non-binding. The documents enclosed with the offer and our brochures, catalogues and product presentations on the Internet only provide approximate information and illustrations customary in the industry, unless otherwise stated. We retain ownership and copyright to the documents enclosed with the offer. They may only be passed on to third parties with our prior written consent. Acceptance of the purchase contract is effected by our written order confirmation or by actual execution of the delivery. Amendments and collateral agreements must be made in writing. If a declaration of intent or knowledge is transmitted by the buyer by remote data transmission (RDT) - in particular by e-mail including its file attachments - the data received or retrieved by us shall be binding. 4. delivery - place of fulfilment - transfer of risk - insurance Unless otherwise agreed, we deliver ex works (EXW Incoterms\u00ae 2020); in the case of delivery by a third party company commissioned by us to manufacture the goods, we deliver ex their respective operating or storage facility. Reasonable partial deliveries are permitted. In particular, the delivery of bulky goods (e.g. frames, doors, gates, etc.) separately from their accessories is permitted, unless otherwise agreed. The place of fulfilment for the delivery obligation incumbent on us is the agreed place of delivery, alternatively the registered office of the NOVOFERM Group company that has concluded the purchase contract with the purchaser. In the case of pick-up orders, our delivery obligation is fulfilled in full as soon as the purchaser has been notified that the goods are ready for delivery and the purchaser is in default of acceptance. The risk is transferred to the buyer when the goods are made available at the collection warehouse. In other cases, the risk shall pass to the Buyer when the goods are handed over to the forwarding agent or carrier, at the latest when the goods leave our factory or warehouse or the factory or warehouse of the actual supplier. If the buyer requests delivery by us, packaging, loading and dispatch shall be carried out at our discretion and always for the account and at the risk of the buyer. Insofar as our employees or authorised agents assist with packing, loading and unloading or transport, they act at the risk of the buyer as his vicarious agents. Goods which the buyer has agreed to collect shall be stored at the buyer\u0027s expense and risk from the time at which the buyer has been notified of readiness for delivery and is in default of collection. In the case of deliveries, the buyer must ensure that the goods can be unloaded immediately. Waiting hours, additional expenses and costs due to lack of free accessibility or other obstacles to delivery, protection and storage costs or return freight or costs for additional journeys shall be invoiced according to actual expenditure. The buyer is responsible for taking out transport and similar insurance. In the event of transport damage, it is the buyer\u0027s responsibility to immediately arrange for a statement of facts with the competent authority, as otherwise any claims against the forwarding agent, carrier or their insurer may be cancelled. 5. delivery time, default of acceptance Delivery times stated in brochures, catalogues, presentations on the Internet, cost estimates and offers are subject to the proviso that our suppliers and sub-suppliers are able to fulfil their obligations to us, just as we reserve the right to deliver in any other case. Delivery periods or dates stated in quotations, orders or order confirmations shall only become binding contractual dates if they have been expressly agreed as binding. The sole decisive factor for compliance with the delivery period is the notification of readiness for dispatch, in cases of delivery the handover of the goods to the forwarding agent or carrier. The delivery deadline shall also be deemed to have been met if the essential components of the goods are ready for dispatch at the specified time or, in the case of delivery, have been handed over to the forwarding agent or carrier; the subsequent provision of non-essential accessories shall not prevent the delivery from being made on time. We are entitled to set a reasonable deadline for acceptance and, if this deadline expires without result, to otherwise dispose of the delivery item and to supply the buyer within a reasonably extended deadline. Alternatively, we are entitled to store the goods at the expense and risk of the Buyer and to invoice the purchase price. If the Buyer is in default of acceptance, we shall be entitled, at our discretion and after a period of 14 days, either to demand acceptance or acceptance of all or part of the delivery or service or to withdraw from the contract and demand compensation in lieu of performance. In addition to the verifiable damage items in individual cases, we are entitled to charge 15% of the net order value for overheads and a further 15% as lost profit. The buyer reserves the right to prove that no or lower overheads or lost profits were incurred. 6 Order changes, cancellation Changes to orders for goods in stock are possible subject to acceptance of a reasonable processing fee, the current amount of which we announce in our price list for ancillary costs and conditions on the respective company\u0027s website. Any expenses already incurred or costs incurred shall be reimbursed in any case of (partial) cancellation approved by us in individual cases. When taking back goods already delivered from stock, we shall charge a return fee for each consignment to be processed, the current amount of which is stated in our price list for ancillary costs and conditions on the company\u0027s website. The charge is calculated as a percentage of the net value of the goods plus VAT, but at least in the amount of the specified flat-rate fee per consignment. The prerequisite for a return is undamaged and originally packaged goods. 7. force majeure, obstacles to delivery for which neither contracting party is responsible If we are prevented from delivering due to force majeure, the delivery date shall be extended without further ado by the duration of the force majeure plus a reasonable start-up time. Unforeseeable circumstances for which we are not responsible and which make delivery unreasonably difficult or temporarily impossible shall be deemed equivalent to force majeure. Examples include industrial action, official measures, unavoidable shortages of raw materials or energy, significant operational disruptions due to the destruction of the business as a whole or important departments or due to the breakdown of essential production facilities or significant parts of the workforce due to pandemics, serious transport disruptions, etc., e.g. road blockades, industrial action in the transport industry, general driving or flight bans. This also applies if these circumstances occur at major upstream suppliers. The specified circumstances shall also exonerate us if they arise during a delay that has already occurred. We shall notify the buyer of these circumstances as soon as possible. Notification may be omitted if the buyer is already aware of the circumstances. If these circumstances persist for more than 3 months, we shall also have the right to withdraw from the contract. At the buyer\u0027s request, we must declare whether we will withdraw from the contract or deliver within a reasonable period to be determined by us. Claims for damages by the buyer are excluded in these cases. Both contracting parties may withdraw from the contract without liability for damages if it is established that fulfilment of the contract has become impossible due to these circumstances. If delivery is temporarily prevented or delayed for reasons for which we are not responsible, the delivery period shall be extended accordingly by the verifiable duration of the hindrance. When calculating the extension of the delivery period, a reasonable start-up time for the resumption of delivery activities shall be taken into account. Claims for fulfilment by the buyer or claims in lieu of performance are excluded during the period of hindrance. 8 Delay, limitation of liability If an express fixed date has not been agreed, default in delivery shall only occur after a reminder. The buyer may only withdraw from the contract after the expiry of a reasonable period. Even after expiry of the deadline, the buyer is obliged to accept the goods unless we have received the notice of cancellation before dispatch of the delivery item or notification of readiness for dispatch. If we, our legal representatives or our vicarious agents are responsible for intent or gross negligence with regard to the occurrence of the delay or had guaranteed a fixed date or the buyer\u0027s interest in the service has demonstrably ceased to exist due to the occurrence of the delay, we shall be liable in accordance with the statutory provisions. Insofar as the delay in delivery is due to the culpable breach of a material contractual obligation, non-compliance with which jeopardises the purpose of the contract, liability shall be limited to the foreseeable, typically occurring damage and a maximum of 5% of the purchase price of the delayed parts of the delivery. Insofar as timely partial deliveries are not reasonable for the customer, they shall not be taken into account when calculating the upper liability limit (maximum 5% of the total purchase price of the delivery). Damages from loss of rent or production, loss of use, downtime costs, loss of profit or contractual penalties promised to third parties which have been incurred or forfeited by the buyer or its customers due to the delayed delivery shall only be compensated if a binding delivery date was agreed and the buyer has pointed out in writing the specific damages and costs that are imminent if the deadline is exceeded when the deadline was agreed. Otherwise, liability is excluded. 9 Prices, minimum order value, ancillary costs Unless otherwise stated in the order confirmation, our prices are quoted in EURO net free delivery address in accordance with the dispatch clause, plus VAT at the rate applicable at the time of delivery, only for the respective individual order and the services listed. Special services shall be remunerated separately. The conditions and ancillary costs are regulated decentrally for each NOVOFERM company and are published in the price list for ancillary costs and conditions on the respective website of the company with which you are concluding your contract. In the case of free delivery to the construction site, the price is always free lorry on a passable road at ground level, unless otherwise agreed. If the minimum order value for construction site deliveries is not reached, we will charge delivery costs, the current amount of which we will announce in our price list for ancillary costs and conditions on the respective company\u0027s website. Delivery addresses with island or mountain locations without lorry access lead to additional time and logistical costs. After agreement on the additional costs for multimodal transport (ferry, ship freight, helicopter, etc.), NOVOFERM will charge the additional costs to the buyer according to its own costs, plus a forwarding surcharge of 25% on the special freight costs. For parcel delivery, the conditions of the contracted service provider apply. All islands that have a direct bridge connection to the mainland are not considered island locations (Fehmarn, Poel, R\u00fcgen, Usedom, Zingst), where the prices and transport conditions for the national mainland apply. Unloading, including transport to the place of use and storage, is the responsibility of the buyer. If the buyer does not provide a forklift truck or loading personnel, our carrier is authorised to unload the goods himself at the buyer\u0027s expense and risk. If no unloading equipment (crane, forklift) is available at the unloading site, an unloading aid (truck-mounted forklift) and operating personnel can be provided at the request and expense of the buyer. The order must be placed at the latest immediately after receipt of the despatch advice. Otherwise, additional expenses or return freight must be reimbursed by the buyer. Unless otherwise agreed, we will bear the costs for freight and packaging for a total value (per delivery), the current amount of which we will announce in our price list for ancillary costs and conditions on the respective company\u0027s website. NOVOFERM reserves the right to set different minimum order values for individual group companies or to levy minimum quantity surcharges for orders below the minimum order value. For the parcel delivery of spare or small parts by post or carrier, we charge flat rates for postage and packaging depending on the type of dispatch, the current amount of which we announce in our price list for ancillary costs and conditions on the respective company\u0027s website. We are only liable for the time of arrival within the framework of the terms and conditions of the commissioned carrier. If prices have not been bindingly agreed in writing, the prices stated in our order confirmation shall apply, otherwise the prices valid at the time of execution of the contract in accordance with our relevant price list. Unless otherwise agreed (e.g. fixed prices), the contracting parties reserve the right to change prices if raw material prices, prices of upstream suppliers, wages, transport costs, tax rates or other cost factors change by more than 5% between price agreement and execution of the order and the specific change was not foreseeable when the contract was concluded. The burden of proof lies with the party making the adjustment claim. The claim can be enforced at the earliest 4 months after conclusion of the contract. 10 Terms of payment, collection authorisation, cash discount, default of payment, deterioration of assets, provision of security, prohibition of offsetting, rights of retention Unless otherwise stated in the order confirmation, the net purchase price (without deduction) is due for payment immediately upon receipt of the invoice by the buyer. In the case of new customers, NOVOFERM reserves the right for individual group companies to demand delivery against advance payment for the first two orders. If the installation is owed as an ancillary service, payments for the part of the purchase price due for the delivery itself are to be made in cash without deduction after delivery, irrespective of the receipt of the goods and regardless of the timing of the installation services, within 10 days of the invoice date. Partial deliveries are to be paid for separately in accordance with our terms of payment. Payments are to be made directly to us. Our representatives, sales representatives, warehouse managers and similar persons are only authorised to accept payments if we have authorised them to do so in writing. Nevertheless, payments made to them shall only be deemed to be fulfilment after receipt of payment by us. \u0022In future, NOVOFERM will send invoices exclusively by e-mail, but reserves the right to choose to send invoices by post. The customer hereby agrees to receive invoices electronically. These will be sent in PDF format to the e-mail address provided by the customer for the purpose of receipt, or alternatively to the previously known e-mail address. The customer undertakes to create the technical prerequisites for being able to retrieve the invoice as agreed. The customer shall notify us immediately of any change to the e-mail address specified for electronic invoicing and shall be fully liable for any costs otherwise incurred. The electronic invoice shall be deemed to have been received on the day following receipt of the e-mail. The customer may revoke their consent to electronic invoicing in writing at any time.\u0022 A cash discount deduction is only permitted if expressly agreed. If a discount deduction has been agreed in an individual case, the right to deduct a discount shall not apply if another invoice with late payment by the buyer already exists. Payments shall then first be offset against any interest claims and the oldest outstanding receivables. If a SEPA direct debit mandate exists, the debit will be announced in the invoice. In the event of an objection to electronic invoicing and an agreed payment term of less than 3 days (postal delivery time of the invoice), the invoice shall be sent in advance in text form or by fax for information purposes. The direct debit will be made in accordance with the agreement made. For returned direct debits, in addition to the bank costs incurred, we charge reasonable processing fees for the internal processing costs, the current amount of which we announce in our price list for ancillary costs and conditions on the respective company\u0027s website. If the agreed net payment target is exceeded, we shall be entitled, without prejudice to our other statutory claims, to charge default interest in the amount of 9 percentage points above the respective base interest rate, but at least 12%. Proof of lower or higher damages caused by default is permissible. Any rebates, bonuses and other benefits granted shall be cancelled for all deliveries affected by the delay in payment. Discounts granted shall be cancelled in full in the event of late payment. Incoming instalments or payments without a payment term shall be credited first against any interest claims and then against the oldest arrears after default of payment has occurred. If the Buyer defaults on due payments or if we become aware of circumstances which give rise to justified doubts as to the Buyer\u0027s solvency or creditworthiness, we shall be entitled, irrespective of previously agreed terms of payment, to demand either reasonable advance payment or the provision of security at our discretion. In case of doubt, payments which are accepted as cash transactions in insolvency proceedings or which are regarded as not contestable shall be regarded as appropriate. If this demand is not met, we shall also be entitled to refuse fulfilment of the contract after the expiry of a reasonable period and to demand compensation instead of consideration. In all cases until receipt of our notice of cancellation, the Buyer may restore the originally agreed terms of payment by sending a directly enforceable, unconditional and unlimited bank guarantee in the amount of the outstanding purchase price including ancillary costs for packaging, shipping and transport costs (for freight forwarder, carrier, transport insurer, etc.), including any claims for remuneration from supplements or services in accordance with Section IV. If the remuneration has not been agreed, the customary, reasonable remuneration shall be secured. Upon request, we will inform you of the security amount required in our view, to which we shall be bound within the meaning of the clause. In the event of non-compliance with the term of payment or filing for insolvency, we may prohibit the installation or resale of the delivered goods and demand that they be handed over to us. The rights and obligations arising from Section II Clause 15 (Retention of title) remain unaffected. The Buyer may only offset counterclaims if these are undisputed or have been legally established, or if a pending legal dispute is not delayed by the offsetting. The same applies to the assertion of rights of retention by the buyer. However, the buyer is only authorised to exercise a right of retention if it is based on the same contractual relationship. 11 Duty to inspect and give notice of defects, complaints Transport damage (in particular visible packaging damage, broken glass, etc.) and deviations in quantity must be inspected on the spot upon delivery and immediately reported to the carrier and confirmed in writing by the carrier. The buyer must provide suitable personnel for this purpose. If the goods cannot be handed over and accepted immediately upon delivery to the construction site, the buyer must prove that the delivery was incomplete or has transport damage. Complaints about obvious damage, incorrect deliveries and other obvious defects, as well as the incompleteness of the delivery, must be reported to us in writing immediately after delivery. The items delivered by us must be inspected immediately for defects, even if samples were previously sent. The (partial) delivery shall be deemed approved if we have not been notified in writing of obvious defects or defects or deviations in quality recognisable upon proper inspection before installation by the Buyer or further processing or within a preclusive period of 8 days after arrival at the place of destination. Defects and deviations that only become recognisable later must be reported in writing within a preclusion period of 8 days after discovery. The buyer shall only be entitled to the following claims for defects and, in the event of resale of the goods, the statutory rights of recourse if he has fulfilled his obligations to inspect and give notice of defects as agreed. Excluded from the warranty are, in particular, defects that were only reported after the delivery item had been processed or transformed despite recognisable defects. We must be given the opportunity to check the complaint if this is possible. The buyer is obliged to send us meaningful photographs or descriptions of the defect, its symptoms or causes with the complaint, insofar as this appears reasonable in relation to the complaint. Otherwise, claims for defects and warranty claims shall lapse if the delivery condition can no longer be established beyond doubt. Costs incurred by us due to unjustified complaints, in particular travel expenses, shall be borne by the buyer. 12 Guarantees, claims for defects, warranty period Guarantee declarations must be expressly designated as such in the order confirmation or subsequently agreed in writing. The special warranty conditions of Section II, Clause 14n shall apply. Advertising information on the properties of our products, their processing and application, on special dimensional accuracy and on compliance with DIN regulations shall only become part of the contract or guaranteed quality if this has been expressly agreed in the respective case. Product changes are possible at any time and may result in advertising information being outdated. No warranty is given for differences in quality, dimensions, density, weight, etc. if such differences do not exceed deviations customary in the industry and material, in particular if they are within the tolerance range of quality guidelines or standards. Special requirements for precise dimensional accuracy must be expressly stated in the order and confirmed by us. We accept no liability for defects or damage resulting from the following causes. improper or negligent use and handling improper storage incorrect assembly, installation or incorrect commissioning by the purchaser or third parties incorrect or untimely application of protective coatings use of unsuitable paints, mortars, adhesives, etc. characteristics or requirements of the installation situation intended by the buyer for the delivery item that were not known when the contract was concluded. Non-observance of protective regulations or protective instructions in individual cases Non-compliance with the installation instructions, operating instructions or maintenance instructions Missing or incorrect instruction of the user/operating personnel Lack of trial operation natural wear and tear natural wear and tear light-induced colour and surface changes lack of or incorrect maintenance, in particular due to non-compliance with the maintenance instructions use of unsuitable operating materials use of unsuitable spare parts by the purchaser or third parties Improper or faulty maintenance or repair by the buyer or third parties Chemical, electronic or electrical influences (e.g. magnetic fields) or other unsuitable ambient conditions Improper intervention by the purchaser or third parties provided that the causes are not attributable to our fault. In the event of justified complaints made in good time, we shall, at our discretion, either rectify the defect or supply a replacement. Replaced parts shall become our property. Approval for scrapping or other environmentally friendly disposal in accordance with the German Recycling Management Act must be agreed with us. We shall have a reasonable period of time for replacement deliveries. Unless otherwise agreed, subsequent fulfilment is owed for subsequent delivery ex works and for subsequent improvement at the place of installation. We are entitled to have the rectification of defects carried out on site by our vicarious agents. In the event of rectification of defects, we shall bear the necessary expenses, provided that these are not increased because the delivery item is located at a place other than the place of fulfilment. Additional costs arising from the fact that, without our knowledge at the time of conclusion of the contract, the claims for defects are to be fulfilled outside the Federal Republic of Germany shall be borne by the purchaser. We shall be entitled to demand a reasonable advance on the additional costs likely to be incurred. Insofar as remuneration is made for labour costs, only the standard times set for our own services at the usual labour costs in the respective country shall be accepted. If the defect does not affect the fitness for use and there is no significant defect, we are entitled to grant a reduction in price instead of subsequent fulfilment. The buyer\u0027s further claims require that significant defects have not been rectified by us within a reasonable period of time or that two attempts to rectify the same defect have failed, unless further attempts to rectify the defect are appropriate and reasonable for the buyer due to the delivery item. Even after the deadline has expired, we are entitled to provide subsequent fulfilment until we have received a clear declaration from the buyer expressly rejecting further services from us. Instead of cancellation and compensation in lieu of performance, the buyer may demand the costs of self-performance or replacement, provided that these do not exceed the net order value of the defective part of the delivery. The reimbursement of installation and removal costs in the event of a resale to the buyer\u0027s customers shall only be made in the case of defects that cannot be detected during a proper inspection prior to the resale. The reimbursement of costs is limited in amount. Insofar as reimbursement of labour costs is made, only the standard times set for our own services at the usual labour costs in the respective country shall be accepted if the buyer has culpably allowed a deadline set by the customer for subsequent performance (rectification of defects) to elapse without offering subsequent performance. Neither a cancellation can be declared due to insignificant defects nor - if we owe performance - acceptance can be refused. It is equivalent to acceptance if the buyer does not accept within two weeks after notification of completion or final invoice, although he is obliged to do so. A reservation of defects must be declared within this period. The duration of the warranty for all deliveries and services shall be governed by the statutory periods, unless otherwise stipulated below. In cases of limitation according to \u00a7 438 paragraph 1 no. 3, the warranty period is 1 year if the buyer is a merchant within the meaning of the German Commercial Code and the purchase contract is a commercial transaction. If acceptance has been agreed, the expiry of the period begins on the last day of acceptance, the occurrence of the effects of acceptance (in the case of waiver of acceptance, acceptance by conclusive behaviour of the buyer or after expiry of the period in accordance with Section 640 (II) BGB), or at the latest with the occurrence of default of acceptance. The expiry of the limitation period is neither interrupted nor suspended by the notification of defects, follow-up correspondence, measures to check for and identify defects and subsequent fulfilment. These effects must be expressly agreed in each individual case. Compensation for damages due to defects shall be limited by the following liability agreement in Section II Clause 13. Claims for defects may not be transferred or assigned without our prior consent. The sole claimant is the purchaser. Warranty claims are transferable in accordance with the provisions of the warranty conditions in Section II Clause 14. 13 Liability Mandatory provisions of the product liability regulations remain unaffected. In accordance with the statutory provisions, we are liable for breaches of warranty, personal injury and insofar as we, our legal representatives or our vicarious agents are guilty of intent or gross negligence. Insofar as we, our legal representatives or our vicarious agents negligently breach a material contractual obligation, non-compliance with which jeopardises the purpose of the contract, our liability to pay compensation for material damage shall be limited to the foreseeable, typically occurring damage. Further claims are excluded. Insofar as our liability is excluded or limited, this shall also apply to the personal liability of our employees, workers, temporary workers, representatives and vicarious agents. The buyer must inform us immediately if there is a threat of damage. We are not liable for damages that could have been avoided if we had been informed in good time. In order to avoid consequential damage - in particular due to the lack of or limited possibility of use - the buyer must stock a sufficient number of spare parts (in particular all wearing parts), operating materials, etc. 14 Warranty conditions The respective warranty conditions of the respective manufacturer apply to commercial goods (third-party products). We only provide an independent guarantee within the meaning of the following conditions for NOVOFERM products as the manufacturer. The offer of the guarantee contract is addressed to the purchaser as the contractual partner. Where guarantee offers are made, these are contained in the respective product descriptions (installation, operating or maintenance instructions). We make the currently valid version available on the NOVOFERM website. We do not issue a formal declaration of acceptance. The guarantee promise and the respective conditions under which the claim is granted depend on the product. In general, the following restrictions apply: The promised guarantee period begins with the transfer of the risk of performance to the buyer, but at the latest when the guaranteed item is handed over. The possible later processing or installation time is not decisive and does not lead to a new start of the period even if the warranty claim is transferred from the buyer to his customer. The warranty claim is always only for free repair or, at our discretion, replacement (partial) delivery. Removal and installation costs are not covered under the warranty. The warranty claim shall lapse if the underlying circumstances are due to causes for which the purchaser or the customer himself is responsible, in particular in the case of: improper or negligent use and handling improper storage incorrect assembly, installation or incorrect commissioning by the buyer or third parties incorrect or untimely application of protective coatings use of unsuitable paints, mortar, adhesives, etc. Non-observance of protective regulations or protective instructions in individual cases Non-compliance with the installation instructions, operating instructions or maintenance instructions Missing or incorrect instruction of the user/operating personnel natural wear and tear natural wear and tear light-induced colour and surface changes lack of or incorrect maintenance, in particular due to non-compliance with the maintenance instructions use of unsuitable operating materials Use of unsuitable spare parts by the purchaser or third parties Improper or faulty maintenance or repair by the buyer or third parties Chemical, electronic or electrical influences (e.g. magnetic fields) or other unsuitable ambient conditions Improper intervention by the purchaser or third parties If the buyer wishes to transfer the claims from the guarantee contract to his customer, a guarantee application must be submitted. For this purpose, the customer\u0027s address data and the installation location of the affected product must be provided with the customer\u0027s consent (Art. 6 (I) (a) GDPR). The completed warranty application must be signed by the customer. We reserve the right to refuse the transfer of warranty claims in individual cases for objective reasons. 15 Retention of title (extended, expanded), safekeeping obligations, factoring, realisation The provisions of this clause 15 paragraphs (2) to (15) do not apply to advance payment and cash payment transactions (full payment of the purchase price before or on delivery). Otherwise (full payment of the purchase price only after delivery), the following rights and obligations are agreed: Until full payment of all our claims from deliveries and services to which we are entitled against the buyer now or in the future, we shall be granted the following securities, which we shall release on request at our discretion, insofar as their value exceeds our total claim by more than 10% on a sustained basis: The goods remain our property. The retention of title shall remain in force even if individual claims are included in a current account and the balance has been drawn or recognised (current account reservation). In the case of several business transactions, the retention of title shall remain in force even if one delivery has been paid for but there is still an outstanding balance from other deliveries (extended retention of title). The buyer is authorised to process the reserved goods in the ordinary course of business as long as he is not in default of payment. Processing or remodelling shall always be carried out for us as the manufacturer, but without any obligation towards us. If the goods are processed together with items, materials or other third-party values that do not belong to us, also for a third party as manufacturer, we shall acquire co-ownership of the new item in the ratio of the value of our goods to the third-party values at the time of processing. If our (co-)ownership expires as a result of mixing, combining or processing, it is hereby agreed that the buyer\u0027s (co-)ownership of the uniform item shall pass to us in proportion to its value (invoice value). The Buyer shall store, maintain and insure the (co-)ownership free of charge and properly and shall ensure that the (co-)ownership does not pose any risk to third parties. Goods to which we are entitled to (co-)ownership are hereinafter referred to as reserved goods. The buyer is authorised to sell the reserved goods in the ordinary course of business as long as he is not in default of payment. Pledges or transfers by way of security are not permitted. The purchaser hereby assigns to us by way of security any claims arising from the resale or any other legal reason (balance from current account, remuneration for installation, reimbursement of insurance, compensation for tort) in respect of the goods subject to retention of title in the amount of the invoice value of the goods subject to retention of title. The assignment shall not be affected by the fact whether the installation is carried out by us, the Buyer or vicarious agents of one or the other contracting party. The buyer is revocably authorised to collect the claims assigned to us for his account in his own name. This direct debit authorisation may be revoked by us if the Buyer does not or cannot properly meet its payment obligations. The buyer is only authorised to sell the claim assigned to us resulting from business transactions with his customers to a factor by way of genuine factoring after our consent. The claim against the factor is already now assigned to us in the amount of 110% of the invoice value of the goods subject to retention of title concerned. If the claim against the factor also serves as security for other retention of title suppliers, the assignment shall be limited to the amount of the share resulting from the ratio of all claims against the customer secured by retention of title and assignment (proportionate share). Upon payment of the purchase price for the claim by the factor, our claim against the customer arising from the contractual relationship concerned shall be due immediately and without deduction of discount. In the event of access by third parties to the reserved goods, the purchaser shall draw attention to our ownership and inform us immediately. Any costs and damages caused by such access shall be borne by the purchaser, insofar as these cannot be collected from third parties. In the event of breach of contract by the Buyer - in particular default of payment - we shall be entitled to take back the reserved goods. In this case, the Buyer hereby agrees to the repossession of the reserved goods. If the goods subject to retention of title are in the possession of a third party, the purchaser hereby assigns to us his claims for restitution against the third party. Insofar as the third party has justified claims to the reserved goods, these shall be taken into account. As the indirect owner of the goods subject to retention of title, we have the right to enter the buyer\u0027s premises. Neither the repossession or seizure of the reserved goods by us nor the disclosure of the assignment by way of security shall constitute a cancellation of the contract if the Buyer himself is a merchant within the meaning of the provisions of commercial law. At our request, the buyer is obliged to provide information about all assigned claims, in particular to provide a list of the debtors with names, addresses, amount of the claims, date and number of the invoices and, on request, to provide the documents required to enforce the claims. We are entitled to use the goods subject to retention of title and the buyer\u0027s assets, which are subject to our actual influence, as security and to realise them on the open market after unsuccessful offer of an appropriate redemption sum, if the buyer himself is a merchant within the meaning of commercial law regulations. The realisable value (collateral value) is decisive for the valuation of all collateral. If this cannot be determined in a reasonable manner and within a reasonable period of time, we are entitled to use the delivery price without taking into account additional services, value added tax, discounts, rebates and freight and other ancillary costs for the valuation of goods collateral; the nominal value is decisive for the valuation of receivables. 16 Technical changes We may make technical changes that serve to improve the delivery item without the prior consent of the buyer, provided that the changes are reasonable for the buyer. 17. data protection declaration We would like to point out that NOVOFERM processes data on business transactions electronically and reserves the right to transmit the data required to obtain credit insurance to the insurance provider. Please also note our data protection declarations and terms of use for Internet services published on the NOVOFERM website. 18 Choice of law for international business transactions These Terms and Conditions and the entire legal relationship between us and the purchaser shall be governed by the law of the Federal Republic of Germany to the exclusion of the UN Convention on Contracts for the International Sale of Goods of 11 April 1980 (CISG - \u0022Vienna Sales Convention\u0022). 19 Applicable contract language, rules of interpretation Unless otherwise agreed, the contract language is German. If, in addition to the order confirmation in German, there is a version in the language of the buyer or another foreign language, the German version alone shall be decisive for the interpretation of the contract. If there is only an order confirmation in a foreign language, its wording translated into German shall be decisive for the interpretation of the contract. If there is disagreement between the contracting parties about the wording of a translation in accordance with paragraph (1), a publicly appointed document translator shall be commissioned jointly and at the expense of both parties, whose translation wording shall be decisive for the interpretation of the contract. If the question of the interpretation of the contract or the applicable version cannot be clarified by mutual agreement, the competent court shall independently determine the basis of interpretation. 20. place of payment, place of jurisdiction If the buyer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the place of fulfilment for the buyer\u0027s contractual obligations towards: Novoferm GmbH whose registered office is in 46419 Isselburg-Werth Novoferm Vertriebs GmbH whose registered office is in D-46419 Isselburg-Werth Novoferm Spare Parts GmbH whose registered office is in D-46459 Rees DSS Docking Solution und Service GmbH whose registered office is in D-30419 Hannover Novoferm Verladetechnik und Service GmbH whose registered office is in D-52353 D\u00fcren Novoferm tormatic GmbH whose registered office is in D-44145 Dortmund Novoferm Riexinger T\u00fcrenwerke GmbH whose registered office is in D-74336 Brackenheim-Hausen Novoferm Siebau GmbH whose business address is in D-57223 Kreuztal. If the buyer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law or does not have a registered office in the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship with: Novoferm GmbH D-46419 Isselburg-Werth (AG Bocholt) Novoferm Vertriebs GmbH D-46419 Isselburg-Werth (AG Bocholt) Novoferm Spare Parts GmbH D-46459 Rees (AG Coesfeld) DSS Docking Solution und Service GmbH D-30175 Hanover (AG Hanover) Novoferm Verladetechnik und Service GmbH D-52353 D\u00fcren (AG D\u00fcren) Novoferm tormatic GmbH D-44145 Dortmund (AG Dortmund) Novoferm Riexinger T\u00fcrenwerke GmbH D-74072 Heilbronn/Neckar (AG Heilbronn) Novoferm Siebau GmbH D-46459 Rees (AG Coesfeld) This applies accordingly to legal proceedings against the buyer. However, we are also entitled, at our discretion, to take legal action at the buyer\u0027s place of business. Section III Contract for work and materials 21. supplement to section II paragraph 5: Default of acceptance for special goods If and insofar as the stored delivery item is manufactured according to the buyer\u0027s specifications or cannot be sold elsewhere immediately due to the buyer\u0027s specifications (special goods) and the buyer does not pay the purchase price and/or the costs of storage and warehousing despite setting a deadline and threatening to destroy the goods, we shall be entitled to destroy the goods at the buyer\u0027s expense and risk. In this case, the buyer shall owe the purchase price, the costs for storage and retrieval, storage fees and the destruction costs after deduction of the scrap value of the goods. The buyer is entitled to submit proposals for utilisation that minimise the damage within the deadline and to collect the goods at any time after payment at his own expense or to have them stored himself. Special goods are generally excluded from exchange or cancellation. 22. co-operation of the buyer, subsequent change requests, no return of goods, effects on price and performance time Any delivery period shall only commence after receipt of all documents required for the execution of the order, clarification of all details essential for the start of production, after approval of the plans for production or procurement of the goods and after receipt of payment, insofar as a due date for payment was agreed immediately upon placement of the order. Compliance with the delivery time or performance time by us presupposes that all commercial and technical questions between the contracting parties have been clarified and all obligations of the buyer to co-operate have been fulfilled. If the buyer is obliged to co-operate or if the buyer is obliged to perform an act of co-operation which is essential for the fulfilment of the contract, we shall request this informally prior to the manufacture of the delivery item. The agreed delivery period shall be extended in accordance with paragraph (4) unless we are responsible for the delay. Even without a request, the agreed delivery period shall be extended if and as long as the Buyer has not fulfilled its contractual obligations, duties and obligations to co-operate agreed at the time of conclusion of the contract. This applies in particular if the buyer: - the delivery of plans or data (for the delivery item or construction projects to be produced or processed with it) - the provision of material or accessories (for the delivery item or construction projects to be produced or processed with it) - the provision of the necessary official certificates or authorisations - the timely approval of the production drawings or - the payment of an agreed down payment or payment on account If the manufacture or delivery or our ancillary performance is temporarily prevented or delayed for reasons for which we are not responsible, the delivery time (or performance time) shall be extended accordingly by the verifiable duration of the hindrance. When calculating the extension of the deadline, a reasonable start-up time for the resumption of the performance activities shall be taken into account. Claims for performance by the customer or claims in lieu of performance during the period of hindrance are excluded. Subsequent requests for changes or additions by the buyer shall extend the delivery time accordingly in a reasonable manner. If production or delivery or our performance is delayed due to these circumstances or at the request of the buyer, any additional costs incurred as a result shall be invoiced and reimbursed by the buyer. Changes after approval of the plans for production or procurement are only possible against payment of the costs already incurred. The processing costs for the subsequent change will be charged at cost, but at least EUR 80 plus VAT. Order changes after the start of production are no longer possible. Goods manufactured to order are generally excluded from return. 23. supplement to section II paragraph 11: Warranty In the case of production according to the Buyer\u0027s drawings, we shall only be responsible - irrespective of other warranty and liability limitations - for the execution in accordance with the drawings. The same applies to other requirements and specifications of the Buyer. We will point out any recognisable reservations. We accept no liability for defects or damage based on the following causes: - Failure to co-operate or incorrect co-operation (cf. duty to co-operate clause 22) We shall be allowed a reasonable period of time for replacement deliveries, in particular the time required to manufacture the replacement goods. Section IV Supplementary conditions for ancillary assembly services 24 Scope of application If, in addition to the delivery, we also owe the assembly of the delivered items, the following supplementary terms and conditions of assembly shall apply. These terms and conditions do not apply to separately ordered renovation, assembly, repair or maintenance services, inspection, maintenance or testing services (services). They replace the provisions of Sections II and III only insofar as this is expressly stipulated. The provisions of the VOB/B (German Construction Contract Procedures) shall only apply if expressly agreed. The provisions on the retention of title (Section II Clause 15) shall remain unaffected by this as part of the contract. 25. transfer of the obligation to perform Co-commissioned assembly services shall be transferred to a third company or person for execution at our discretion. The commissioned third party is our vicarious agent in accordance with Section II Clause 13 (5). The authorised third party has no power of representation. For orders (e.g. spare parts, additional services, change requests, etc.), they are messengers and forward the buyer\u0027s/client\u0027s declaration of intent to us in the ordinary course of business. In order to avoid delays or non-receipt, change requests, orders or similar should be sent directly by the buyer/client to our responsible project manager. 26 Obligation of the buyer/client to co-operate in the preparation of the work The buyer/client must make all preparations for the realisation of an unhindered and trouble-free installation. Unless otherwise agreed, he must call off our service once the prerequisites have been met. For fire and smoke protection closures, the walls and door/gate openings must be manufactured as specified in the general building inspectorate approval and the assembly instructions applicable to the product. The relevant documents are available at www.novoferm.de. The dimensional tolerances must comply with DIN 18100. In the case of \u0022smoke-tight\u0022 doors, sliding doors, roller and sectional doors, the flatness tolerance of the floor in the threshold area must be implemented on site in accordance with DIN 18202 Table 3, line 4 with increased requirements. Furthermore, the floor must be smooth, even and seamless in accordance with the specifications of our general building inspectorate approval (AbZ) or the general building inspectorate test certificate (AbP). At the start of assembly, all door and gate openings must be unobstructed so that our fitters can start work without waiting times. In the case of loading bridges, the entire installation can be carried out in one go and without interruption and does not involve any chiselling or breaking work or any bricklaying, plastering, concreting, sealing or jointing work. Access to the pits of the dock levellers must be possible from the outside with telescopic forklift trucks. The following on-site services are provided free of charge for NOVOFERM on the specified delivery date: - Any required substructure (if not included in the agreed scope of services). - Any necessary electrical connections (depending on the product) or construction electricity (400 V, 16 A) are laid up to the opening. - Metre mark at each door opening. - Level, load-bearing and offset-free installation surface. Ladders, equipment and lifting platforms must be stable. - Closed building structure in the area of the doors and dock levellers (roof and wall rainproof). - Firm, level and load-bearing hall floor up to at least 250 mm above the upper edge of the finished floor. - If necessary, cleaning of the products supplied by NOVOFERM from any contamination caused by third parties on the construction site. To ensure that the goods can be transported to the installation site without hindrance and additional costs, the following cooperation from the buyer/client is required: - An unloading facility near the building, accessible by articulated lorry (40 tonnes), must be ensured. - To enable the goods to be delivered to the building with our truck-mounted forklift. A sufficiently large, level and paved area is required for unloading and transport to the installation site. - a building access and transport route to the installation site that is dimensioned according to the product size must be provided. - an appropriately drivable transport route to the individual floors must also be provided within the building. - fixed standing areas of appropriate size must be provided on both sides of the installation openings. Suitable parking facilities must be provided free of charge for the assembly vehicles in the immediate vicinity of the construction site. The buyer/client must provide a suitable lockable room/container in the building for the storage of doors, gates and accessories. Auxiliary labour for any transport, chiselling work, auxiliary materials such as lifting gear, electricity, water, etc. must be provided by the buyer/client in good time and free of charge at the installation site. Punching and bricklaying work, erection and dismantling of scaffolding as well as installation work are to be undertaken by the buyer/client. Additional costs incurred due to difficulties and obstructions caused by the customer and the additional expenditure of the installation contractor commissioned with the execution shall be charged to the buyer/client on proof. 27 Construction site safety, environmentally sound disposal The buyer/client is responsible for the safety of the construction site. Our specialist site management or our fitters will point out any recognised risks. If the source of danger is not eliminated immediately, the assembly in the endangered assembly areas must be cancelled. Any additional costs incurred as a result will be passed on to the buyer/client on presentation of proof. The buyer/client is responsible for the provision of waste containers and rubble containers into which we can deposit our packaging material or any building rubble caused by us. Environmentally sound disposal shall be at the expense and risk of the buyer/client. If a container is not available, we shall dispose of it at the expense and risk of the buyer/client. 28. performance of assembly, visual inspection and transfer of risk when using the objects of performance on the construction site We undertake the installation within the framework of VOB/C, metal construction work DIN 18360. According to VOB/C, masonry and chiselling work, pouring and elastic grouting of wall connections, among other things, are not ancillary services and therefore not part of the order unless explicitly included in the order (see clause 29 paragraph (6)). In the case of power-operated products (doors, gates, etc.), we shall carry out a test run, where possible, during the course of locksmith installation to check the door function. If the buyer/client wishes us to carry out the initial commissioning, we must charge the working time and travelling expenses incurred for this. The buyer/client is obliged to carry out a visual inspection after door installation to document the absence of damage. If the use of the installed objects of performance is already intended before acceptance, the risk of remuneration for the partial performance rendered shall pass to the buyer/client after confirmation of freedom from damage. We offer to rework (rectify damage) within a reasonable period of time. If parts have to be re-ordered or re-produced, provisional measures can also be offered - as far as permissible. As an alternative to reworking in accordance with paragraph (3), suitable protective measures can be offered for partial services intended for premature use. 29 Performance limits, ancillary services not included, completion to be provided by the customer In the case of power-operated doors and gates, operational readiness or functionality is only achieved after the internal electrical installation on site and by connecting the corresponding supply line. According to the performance limits of the DIN regulation, the installation and connection of all electrical parts in accordance with our circuit diagrams as well as the power supply and wiring of the parts to each other with the necessary cables is a service provided by the customer. If the electrical installation is commissioned to us, the installation and commissioning is included in our prices. In all cases, the production and installation of the supply line remains a service provided by the customer. From experience, however, we must recommend that you allow us to carry out the internal installation and commissioning on a material and labour basis. Only then can we guarantee the functionality of the door systems supplied by us. If the electrical installation is also commissioned, we assume that the supply line to the switch box and the delivery and relocation of the main switch or the 400 volt sockets have already been carried out on site prior to installation. In the case of \u0022smoke-tight doors\u0022 (in accordance with DIN 18095), the frame must be grouted on at least one side, preferably on the hinge side, towards the wall on site for approval reasons. Grouting can be omitted for NovoPorta Premio doors (with combined fire protection and smoke protection) if they are installed in solid walls and backfilled with mineral mortar (at least mortar group II). If installed on a steel structure provided by the customer (not permitted for fire protection closures), the parts supplied by us are welded on and cold galvanised or primed. According to the performance limits of the DIN regulation (18360 ATV Metallbauarbeiten), the backfilling or grouting of our products, in particular of the frames and thresholds after they have been attached to the structure in accordance with the specifications of building authority approvals or the recognised rules of technology (e.g. backfilling, tamping, grouting, mortaring or permanently elastic grouting) is a special service that must either be provided on site or additionally commissioned. The same applies to the levelling of structural tolerances (section 4.2.10 DIN 18360). Additional commissioning of these special services is possible by arrangement. If the connection or levelling work has been commissioned to us, the backfilling or sealing will be carried out in accordance with approval and agreement. In the case of grouting, the space between the door frame and the wall is filled with cement mortar of mortar group II. The still visible connection between the door frame and the wall remains (even with exposed concrete or exposed brickwork) with the resulting surface and is not filled. All filling, plastering or painting work is the responsibility of the customer. Our vicarious agents are not equipped for this work. If the grouting work is also commissioned, this will be carried out in silicone or acrylic (optionally in white, concrete grey or transparent). If the wall or floor has not yet been completed at the time of the installation work, the relocation and/or fixing of the door holders or wall or floor door buffers shall be remunerated additionally, including travelling costs, as an optional on-site service. This also applies if the hold-open device has to be set in concrete. 30 Installation date, obstacles, extension of the installation period Unless otherwise agreed, the installation date shall only become binding upon our confirmation. Obstacles, difficulties or changes to the scope of services shall extend the installation period. In such cases, a bindingly confirmed date shall be cancelled and may have to be agreed again, taking the circumstances into account. Each time performance is resumed after interruptions for which NOVOFERM is not responsible, the new performance period must be planned, scheduled and newly agreed. It is the customer\u0027s responsibility to request the resumption of the service in good time. 31 Changes to the installation order If, in the course of the agreed installation work, our fitters are requested to carry out other or non-commissioned installation work, corresponding reports will be submitted after the end of the work. The changed or additional work shall be remunerated as hourly wage work and may result in an extension of the installation time. 32 Installation price, calculation of waiting times, no crediting of own work The agreed installation prices assume that the installation of all parts of the overall order can be carried out in one go without hindrance or difficulty. Waiting times and costs for additional journeys or overnight stays at the installation site, which arise due to missing or delayed fulfilment of the buyer\u0027s/client\u0027s obligations to cooperate, missing or delayed on-site services or for other reasons for which we are not responsible, shall be charged additionally. This shall also apply in the event of an interruption to the installation work for which the customer is responsible and which necessitates the removal of the fitters from the installation site. The buyer/client may not demand remuneration or deductions from the agreed purchase price or wages for his own co-operation in the assembly work itself without express written agreement. 33 Hourly labour Hourly wage labour as well as waiting times and interruptions to assembly work shall be invoiced on the basis of evidence. The rates valid at the time of the conclusion of the contract shall apply, the current amount of which and the surcharges for overtime, night, weekend and public holiday work are published in our price list for ancillary costs and conditions on the company\u0027s website. In addition, we charge the usual allowance for expenses per fitter and day, the current amount of which is stated in relation to the actual duration of the absence of the fitters deployed for you in our price list for ancillary costs and conditions on the respective company website. In the event of absence requiring overnight accommodation, the overnight accommodation costs of the fitters for suitable accommodation shall also be reimbursed on presentation of proof. 34 Travelling costs, distance to the place of performance Travelling time/travel time is working time (see paragraph 33 (2)). Travelling time is determined by the distance to the place of performance, time and traffic conditions. The travelling time depends on flight/travel schedules and the services offered by the passenger carrier. We shall select the vicarious agent suitable for the service at our own discretion, taking into account the interests of the customer (Section 315 III BGB). NOVOFERM maintains a Germany-wide network of vicarious agents with its own service companies and their locations, with NOVOFERM contract fitters and service partners. The journey is made either from the location of the vicarious agent selected or agreed for the order or from an upstream service location, as is the return journey. The scheduling of the fitters depends on various criteria. In particular, the selection takes into account the expertise of the vicarious agent for the object of performance concerned (product expertise), its availability and suitability for the circumstances of the type of assignment (e.g. emergency assignments), circumstances and scope of the contractual performance (number of service employees required), e.g. for long-term construction sites or special constructions. Regional particularities such as area coverage (e.g. in structurally weak areas) may also require additional travelling distances. The number of service employees to be dispatched also depends on statutory regulations on occupational safety and the guidelines of the employers\u0027 liability insurance associations (accident prevention regulations). Depending on the situation and the customer\u0027s requirements, the journey can be made with several fitters in one vehicle or with several fitters in different vehicles from different locations. The installation dispatcher makes the selection decision after the order has been placed and all technical questions have been clarified, usually 14 days before the planned start of the service. If the customer attaches particular importance to the use of certain vicarious agents, this must be communicated at the time the order is placed or subsequently agreed when the additional costs and performance time risks caused by the request are assumed. Travel costs with assembly/service vehicles are calculated on the basis of the kilometres driven for you for each vehicle with a flat rate per kilometre, the current amount of which we announce in our price list for ancillary costs and conditions on the respective company website. Any parking costs incurred will be charged at actual cost. Travel expenses will be reimbursed to a reasonable extent (flight: economy, train: 2nd class, seat reservation) upon presentation of proof. 35 Proof of performance, burden of proof At our request, the customer must certify the hours worked on the activity reports (reports) on a daily basis, but at the latest after completion of the work. Activity reports signed by the customer without reservation are, in principle, incontestable billing bases for the customer with regard to the reported travelling and service times, substances and materials. If a vicarious agent (e.g. site manager) or assistant (e.g. facility manager) signs the report without being authorised to represent the customer, the customer must provide evidence that the reported content is not correct. Unsigned activity reports are sent to the customer with the invoice. If the customer does not object to the reported content within one month of receipt, the customer must provide evidence that the reported content is incorrect. 36 Risk of performance, acceptance, default of acceptance If a debt to be discharged at the creditor\u0027s domicile has been agreed, the risk of performance shall pass to the buyer/client upon installation of the delivered items, in deviation from Section II Clause 4. If damage occurs to the delivered items after installation, we are not obliged to remedy the damage or to deliver again if the cause of the damage is due to a breach of a protective order or if the delivered items are used before acceptance (e.g. doors, locks, etc.) (cf. Section 28 (3) and (4)). Acceptance of the ancillary service is not owed. We shall notify the buyer/client after notification of completion by the commissioned fitter. A joint inspection of the installed goods can be agreed at the expense of the buyer/client. If acceptance has been expressly agreed and acceptance does not take place immediately after completion of the installation work, the service shall be deemed to have been accepted no later than 12 working days after completion of the work - but in any case immediately after the service has been put into use. The installation of accessories (fittings, etc.) is owed directly in the course of locksmith installation (installation of doors, gates, etc.). If a separate installation is necessary for on-site reasons (e.g. subsequent painting or flooring work) and if the work is significantly interrupted as a result (more than two weeks), we are authorised to carry out a partial final invoice on the basis of the offer calculation or order confirmation for the completed locksmith installation. The client is obliged to carry out this partial acceptance. Paragraph 4 applies accordingly. The risk of performance shall pass to the client upon partial acceptance. Any additional expenses incurred by the fitters due to set-up times or additional journeys shall be invoiced on proof. 37 Validity, replacement of old conditions Should any of the above provisions be invalid, partially invalid or excluded by an individual special agreement, this shall not affect the validity of the remaining provisions. The above terms and conditions replace all general terms and conditions of the NOVOFERM Group companies named in paragraph 1 and apply to all contracts concluded from 1 June 2020 . Isselburg-Werth, March 2020 The management of the NOVOFERM Group companies","score":17.143559,"snippet":" o NOVOSALES trading platform of \u003Cmark\u003ENovoferm\u003C/mark\u003E Vertriebs GmbH o TORMATICSALES trading platform of \u003Cmark\u003ENovofer...\u003C/mark\u003E"}]}